At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more
Company replied
We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more
Company replied
Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more
Company replied
Company details
Written by the company
London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!
Contact info
205 Gateshead Road Borehamwood, WD6 5LN, London, United Kingdom
- 020 3318 6387
- officeltd@proluxcleaning.co.uk
- www.proluxcleaning.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once instructed they looked after…
Once instructed they looked after everything in a professional manner,
Couldn't be any better
9 July 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much for the kind words, Dermot! We’re delighted to know everything was handled smoothly and professionally. It was a pleasure working with you!
Very professional,great communication…
Very professional,great communication ,friendly and reliable .
The best web page ,simple and easy to use , very swift reply to enquires .
Delighted with results
10 July 2025
Unprompted review
Reply from Prolux Cleaning
Dear Sally, thank you for your lovely review! We’re so happy to hear that you found the site easy to use and our service reliable. It was a pleasure working with you, and we’re delighted you’re pleased with the results.
Pleasure to deal with
Great company, the sofa is like new!! Throughout the booking process through to the appointment (special mention to Vlad), the team are so friendly and professional! Highly recommend.
1 July 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Lora! We're thrilled to hear your sofa feels like new again! Vlad and the rest of the team truly appreciate the kind words-thank you for the high recommendation!
Amazing work by Prolux Cleaning
Amazing work by Prolux Cleaning. My carpet was in a state of dire attention and the technician that came round did a wonderful job. I’m really pleased with the results.
23 June 2025
Unprompted review
Reply from Prolux Cleaning
Thank you for the amazing feedback! We’re so glad to hear that! Thank you for trusting us to handle the job—we’re always here when you need us.
Quick, efficient, clear communication
The cleaner who came was very friendly and just got on with the job. The carpets came up really clean. Two bedrooms were done so quickly, probably within 45 mins. He cleaned up after himself. Prolux communication in general was very good and easy to work with too.
16 June 2025
Unprompted review
Reply from Prolux Cleaning
We really appreciate your kind words! We’re delighted to hear our cleaner was friendly and efficient, and that the carpets came up great. Clear communication is very important to us, and we’re glad you found it easy to work with Prolux.
Really great service and communication
Really great service and communication. Simon arrived on time was really friendly and did a great job. My sofa looks brand new!
16 June 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Amy! It’s great to know everything from the timing to the final result exceeded expectations. Your satisfaction means the world to us.
Tom did a fantastic job cleaning my…
Tom did a fantastic job cleaning my landing, corridor and staircase. Would use Tom again for my delicate old wool carpets.
11 June 2025
Unprompted review
Reply from Prolux Cleaning
We truly appreciate this feedback! We’re thrilled to hear Tom handled your carpets with the care and expertise they deserve. He’ll be glad to know you were pleased with the results! Looking forward to helping again!
George was brilliant very friendly and…
George was brilliant very friendly and did a great job ! Second time we have used them
14 June 2025
Unprompted review
Reply from Prolux Cleaning
Thank you for the great feedback! Your loyalty means the world to us, and George will be pleased to know his work stood out. We're looking forward to assisting you again soon!
Cleaning of carpet and mattress
The technician arrived on time. He was polite and took care in my property. I had a mattress steam cleaned and landing, stairs,bedroom carpet. Very satisfied with the service and would not hesitate to recommend.
12 June 2025
Unprompted review
Reply from Prolux Cleaning
Dear Elaine, thank you so much! We're happy to hear the technician was punctual and respectful—your satisfaction means a lot to us—thank you for recommending us!
Service was great at reasonable budget
Service was great at reasonable budget. The technician was very helpful explaining the cleaning process and did a great job.
11 June 2025
Unprompted review
Reply from Prolux Cleaning
Thank you for the kind words, A Das! We're delighted you found our service helpful and budget-friendly. Hope to serve you again!
Reply from Prolux Cleaning
Thanks so much, Jonathan! We're happy to know you had a good experience and truly value your feedback.
Top Job
My two sofa:s were looking tiered and worn.chance meeting the Prolux Cleaning operative loading his van, got an instant quote and job done there and then. Sofa's good as new, thank you Prolux great job..David.
6 June 2025
Unprompted review
Reply from Prolux Cleaning
David, what a fantastic story! We're so pleased we could help on the spot and give your sofas the refresh they needed. Thanks for trusting Prolux and for the kind words!
Excellent job and outstanding customer service
thank you so much to Victor for the carpet and sofa cleaning at our home yesterday. He was incredibly kind and thoughtful with our 1 month baby at home, great communication in advance of coming and generally 5* service. The carpets and sofa look brand new and I look forward to using ProLux again.
5 June 2025
Unprompted review
Reply from Prolux Cleaning
Dear Nikita, we really appreciate your detailed and thoughtful review! It’s wonderful to hear that Victor delivered such a positive experience. We're glad everything looked brand new again! our support means a lot!
Prolux Carpet and upholstery clean
From initial phone call with Tom to arrange things, through to Stan, providing the cleaning, everything was done in a friendly professional manner. So unusual these days to get this high level of service. Quick, tidy, attention to detail. I absolutely recommend Prolux.
6 June 2025
Unprompted review
Reply from Prolux Cleaning
What a fantastic review, Brian! We're so glad you felt supported from start to finish. We’ll be sure to pass your compliments along to Tom and Stan! We truly appreciate your recommendation. Thanks for choosing ProLux!
excellent service professional
excellent service professional, punctual, reliable. Highly recommended.
4 June 2025
Unprompted review
Reply from Prolux Cleaning
Thank you so much, Sunil! Your trust and kind words mean a lot. We hope to serve you again soon!
Reply from Prolux Cleaning
We’re grateful for your review, Christopher! Your satisfaction with our service means a lot to us. Always happy to help!
Super easy! Brilliant work
Super easy communication, and did a brilliant job. Thank you!!
30 May 2025
Unprompted review
Reply from Prolux Cleaning
Appreciate the kind words, Kristen! We’re glad everything went so smoothly. Hope to work with you again soon!
Good cleaning service! Highly recommend
Very good cleaning service offered for a decent price. Excellent results! Great work by Victor!
30 May 2025
Unprompted review
Reply from Prolux Cleaning
Dear Maha, we appreciate your feedback! We’ll be sure to pass your praise on to Victor—he’ll be thrilled! It’s wonderful to hear you were pleased with the service, and we're looking forward to assisting you again!
Excellent service
Excellent service. The guy was polite and attentive to details. I am over all satisfied.
1 June 2025
Unprompted review
Reply from Prolux Cleaning
We’re so grateful for your review, Abraham! Your satisfaction means everything to us. We’re here for you anytime you need us!
Great job
Great job, would book again. Everything looks so much better after the steam clean. The guy was very good and professional too.
30 May 2025
Unprompted review
Reply from Prolux Cleaning
Thanks a lot, Jen! We are so happy to hear the steam clean made such a difference. We'd love to help again anytime!
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