Servicw was fine but returned the grance away shirt as it was like a tent especially round the waste.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order was placed on time Very happy with the tracking and so far nonissues with the returns Still waiting in the money back into my account Thanks
Company replied
The service is great. Fast, reliable. Just wish the prices were a little cheaper between academy/elite football boots. Thought, I understand the market. The sub-carrier had a slight issue upon deliver... See more
Company replied
Great selection of elite football boots. Opted to select 2 sizes for comparison. Promptly delivered and return was easy to arrange - small cost, but getting the right boots is not easy, so happy to... See more
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
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Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We really appreciate your recommendation and are happy that you had a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Thank you for your review! We're really pleased to hear that your order arrived on time and that the product was genuine. We appreciate your positive feedback!
I have not received my parcel!
11 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards
Reply from Pro:Direct Sport
Thank you for your review, we are pleased to hear shopping with us was easy. We appreciate the feedback
Quick quality and delivery is fast
12 July 2026
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you were pleased with the quality of your order and that it was delivered quickly. We appreciate you taking the time to share your feedback.
Reply from Pro:Direct Sport
Thank you for your feedback! We're delighted to hear that you're happy with the product and that it arrived quickly. We appreciate you choosing us!
Order next day delivery
Order next day delivery , didn’t arrive after paying £8 delivery , had to go away so England shirts were at home not used
Complained and offered £10 voucher on website , never ordered before and will not again
12 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Thank you for your feedback. We're delighted to hear that your order arrived quickly. We appreciate you choosing us.
I bought the wrong size, but a very good shoe.
I bought the wrong size - As I move from model of shoe to shoe, the size in varies. I bought a 10, knowing that sometimes a 10 is a normal 9. However, on this occasion a size 10 is a size 10. That said, the leather, the colour, the overall build quality is very good and I'm gonna keep 'em.
11 July 2026
Reply from Pro:Direct Sport
We appreciate you sharing your experience with us. We understand that sizing can sometimes be inconsistent across different shoe models, and we're glad to hear that despite the initial sizing discrepancy, you are pleased with the product. We value your feedback and are happy that you've decided to keep them.
Nice and quick and good prices
7 July 2026
Reply from Pro:Direct Sport
Thank you for your feedback! We are delighted to hear that you found our service to be quick and our prices to be good.
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you were pleased with the quality of your item and that it arrived so quickly. We appreciate your positive feedback!
Arrived damaged
12 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you're pleased with your football shirts and that they arrived quickly. We appreciate your feedback and thank you for choosing us.
Reply from Pro:Direct Sport
Thank you for your feedback. We are so pleased to hear that you experienced prompt service and that your delivery was excellent. We appreciate you choosing us!
Reply from Pro:Direct Sport
Thank you for your review. We're glad to hear that your item arrived quickly and that the returns process was easy for you. We understand that sometimes an item might not be the right fit, and we appreciate your understanding.
Excellent product from a wide range…
Excellent product from a wide range available, and delivered super quickly. Thanks
7 July 2026
Reply from Pro:Direct Sport
Thank you for your review. We're so pleased to hear you found an excellent product from our wide range and that it was delivered super quickly. We appreciate your feedback!
The size guide was very useful
The size guide was very useful. Easy to order and delivery prompt. Thank you.
10 July 2026
Reply from Pro:Direct Sport
We are so pleased to hear that our size guide was helpful and that you found the ordering process easy with prompt delivery. Thank you for your kind words!
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Informed every step of the way…
Informed every step of the way regarding delivery of items
12 July 2026
Reply from Pro:Direct Sport
Thank you for your feedback. We are delighted to hear that you were kept informed every step of the way regarding the delivery of your items.
Issue resolved, but only after I proved I was right
I eventually got my issue resolved, but it took far more time and effort than it should have.
As an LTA member, I contacted ProDirect because their website advertises Free UK Returns as one of the membership benefits. Despite this, I was repeatedly told that free returns don't apply to tennis orders and that I would need to pay for a return label.
Instead of accepting that answer, I searched ProDirect's own website, found the LTA membership page confirming the benefit and shared it with the advisor. Only then was the information checked, the mistake acknowledged and the correct promo code provided, which worked.
George was polite throughout and deserves credit for reviewing the evidence, apologising and resolving the issue. However, I shouldn't have had to research the company's own website to prove I was entitled to a benefit it advertises. Better training and clearer internal guidance would have made this a quick and straightforward interaction.
On a separate note, it's also disappointing that ProDirect doesn't offer price matching, which makes it less competitive than other authorised retailers in the UK.
The issue was resolved in the end, but I hope ProDirect improves both the accuracy of the information provided by customer service and its overall customer offering.
20 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for taking the time to share your experience. We’re sorry to hear that resolving your query required so much effort on your part.
We appreciate you highlighting the issue regarding the Free UK Returns benefit for LTA members. You should not have had to search our website and provide evidence yourself in order to receive information about a benefit that we advertise. We understand how frustrating this must have been, and we apologise for the inconvenience caused.
We're pleased that George was able to review the information, acknowledge the error, and ultimately provide the correct promo code to resolve the matter. We will be sure to pass on your kind comments regarding his professionalism and willingness to investigate the issue.
Your feedback regarding the accuracy of the information provided is invaluable, and we will take this onboard as we continue to review and improve our customer service processes. We also appreciate your comments regarding our pricing policy and understand your disappointment that we do not currently offer price matching.
Thank you again for bringing these points to our attention. We value your feedback and are committed to using it to improve both our service and the overall customer experience.
Kind regards,
JH
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