The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... See more
Company replied
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Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
The staff were great. It was my first time and I would recommend this shop to my friends. The range of items is good. The prices are competitive. The service I received was welcoming and helpful.
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
221 reviews
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Quick and fair replacement from ProCook
Really positive experience with ProCook. I had a frying pan that started showing marks on the cooking surface after only a few months. I took it back to the store and Shane was extremely helpful. He took a look at the pan, explained what might have caused it, and replaced it without making the process awkward or difficult at all.
What I appreciated most was that he also took a bit of time to give me some advice on how to look after the ceramic coating properly so it lasts longer. It felt like genuine customer service rather than just processing a return.
Very easy, very fair, and handled professionally. Thanks again to Shane for sorting it so quickly.
28 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleased with my purchases
26 March 2026
Reply from ProCook - Reading
We appreciate your positive feedback on your purchases; we are so happy you are pleased!
Great products that really work.
20 March 2026
Reply from ProCook - Reading
We appreciate your positive feedback on our great products that really work; we are so happy!
very helpful staff
20 March 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
The staff was very nice and the product…
The staff was very nice and the product is very good quality 10/10 recommended
22 March 2026
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our staff and the product's quality.
Reply from ProCook - Reading
We're very happy you enjoyed your visit to our shop! Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Reading
We appreciate your positive feedback; we are delighted you found our range, service, and offers fabulous!
Very helpful and knowledgeable young…
Very helpful and knowledgeable young man helped us decide on what product was best for our needs
18 March 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your experience! We're so happy to hear that the young man was helpful and knowledgeable in your decision.
Excellent ceramic coating pan
Excellent ceramic coating pan, no need to use oil for eggs !
15 March 2026
Reply from ProCook - Reading
We're happy to hear that you're having an excellent experience with our ceramic coating pan and its non-stick capabilities for eggs! Thanks!
Good experience!!
Staff were very helpful especially Shane. Although there was a problem with delivery it was eventually sorted!
4 March 2026
Placed in the Hollybrook Mall it has so…
Placed in the Hollybrook Mall it has so many variations of cooking items it’s almost overwhelming however there were a couple of items we were looking for they didn’t have so it’s not fully comprehensive. However there were a staff were very quick and friendly with answering questions and we did buy three useful items.
13 March 2026
Love the shop Really helpful staff
Love the shop Really helpful staff. Great 30th birthday discount. Fabulous pans
3 March 2026
Reply from ProCook - Reading
We appreciate you sharing your fantastic experience with us! We're so happy to hear that our staff were helpful and you loved the pans and discount.
The ProCook shop has a wonderful…
The ProCook shop has a wonderful variety of useful and beautiful things for the kitchen. The staff are friendly and knowledgeable, but not pushy. I was delighted to find the kind of freezable glass storage containers I have been looking for.
26 February 2026
Reply from ProCook - Reading
We're delighted you found a wonderful variety of useful and beautiful things for the kitchen and that our staff were friendly and knowledgeable. We appreciate you finding the freezable glass storage containers you were looking for.
Reply from ProCook - Reading
We appreciate you letting us know the salesperson was knowledgeable; we are so happy to hear it!
I was helped by Steven who was…
I was helped by Steven who was approachable, friendly and knowledgeable. He helped me find exactly what I was looking for and I'll definitely shop there again.
The shop was cean and tidy, I would highly recommend this shop for the great service I received from Steven.
22 February 2026
Reply from ProCook - Reading
We're happy to hear that you found our team member approachable, friendly, and knowledgeable. It's great that they helped you find exactly what you were looking for. We appreciate your recommendation and hope to see you again!
Exceptionally helpful female service.
21 February 2026
Reply from ProCook - Reading
We appreciate you letting us know about the helpful service you experienced. We're glad you were satisfied with our team member.
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop, service, and choices.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
We appreciate your positive feedback and are glad you had a great experience with us. Thanks!
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