The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... See more
Company replied
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Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
The staff were great. It was my first time and I would recommend this shop to my friends. The range of items is good. The prices are competitive. The service I received was welcoming and helpful.
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
221 reviews
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Good experience 👍🏻
14 February 2026
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shane was so helpful. A pleasure to shop.
Shane was so helpful. Gave considered advice based on our personal requirements. At no point was there any pressure sales blurb. A genuinely pleasant shopping experience.
15 February 2026
Great kitchen shop
Positive customer service
Great quality and good prices (some very good sales)
15 February 2026
Reply from ProCook - Reading
We appreciate your positive feedback. We are so happy you liked our customer service, great quality, and good prices, especially the sales.
Reply from ProCook - Reading
We're happy to hear that you appreciated our professional personnel and focus on quality. Thank you for your positive feedback; it means a lot to us.
An excellent range of cookware
An excellent range of cookware. I'm 'de-toxifying' my kitchen and ProCook provides lots of opportunities for non-PFAS coated items. I really like ProCook. Thank you.
13 February 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your thoughts! We're so happy to hear that you find our cookware excellent and that we provide opportunities for non-PFAS coated items as you 'de-toxify' your kitchen.
Nearly impossible to remove label
I bought an induction hob adaptor, basically a disc of magnetically conductive metal that allows me to use an aluminium layered pan on an induction hob that otherwise wouldn't work. I haven't tried it yet to see if it works because I have spent two days getting the label off. It covered most of the surface and it took multiple scrapings and soakings to remove the label and the underlying glue, very frustrating.
No issue with the staff, they were really helpful at the point of sale and I am confident the product will be good, as is the case with Procook's products.
But the label, please, ugh!!
10 February 2026
Reply from ProCook - Reading
We appreciate your feedback and are glad the staff were helpful. We're sorry to hear you had trouble removing the label from the induction hob adaptor. Thank you for bringing this to our attention.
Pro cook staff at the oracle in Reading…
Pro cook staff at the oracle in Reading are lovely and really helpful both times I’ve been in there they’ve been great! The products are really well made and also a great feature in the kitchen.
6 February 2026
There are wide variety products and…
There are wide variety products and good quality.
8 February 2026
Excellent customer service friendly and…
Excellent customer service friendly and helpful well done
3 February 2026
Pro cook store Reading
It’s a nice store to visit and the staff are friendly.
I have a couple of cast iron dishes and am pleased with them.
6 February 2026
I found a cheese grater with a handle…
I found a cheese grater with a handle on it. I now do not have blood in the cheese from grating my fingers, nor do I have to eat the bits that don't grate! Win win and not too expensive either.
5 February 2026
The staff were friendly and easily…
The staff were friendly and easily approachable. Really enjoyed my shopping, my favourite shopping spot in the Oracle…🌟
🌟🌟🌟🌟
1 February 2026
Great and friendly service with a good…
Great and friendly service with a good knowledge of all the products
4 February 2026
Lovely quality kitchen items at a very…
Lovely quality kitchen items at a very reasonable price. They clean up lovely after use too. Great shop with very friendly and helpful staff.
2 February 2026
Great product
Was told by a friend about theses great knifes so I got some aswell
Great service from the team happy to help and friendly
2 February 2026
Reply from ProCook - Reading
We appreciate your positive feedback! We are so happy to hear that our product is easy to clean and of good quality.
Friendly and helpful staff.
The staff were friendly, polite and helpful. The transaction was quick. I could have spent a very long time in the shop - it was welcoming and attractively laid out.
30 January 2026
Knowledgeable staff
Knowledgeable staff, good service and friendly staff,had been looking for a rotary grater for a friend who had difficulty using the traditional style she was thrilled with it
28 January 2026
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