The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
The staff were great. It was my first time and I would recommend this shop to my friends. The range of items is good. The prices are competitive. The service I received was welcoming and helpful.
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Reading
We are glad you are happy with your items.
Reply from ProCook - Reading
We are happy to hear that you are enjoying our products. We appreciate your positive feedback.
good customer service
There was good customer service and staff answered all of my questions
15 May 2026
Reply from ProCook - Reading
We're so glad our staff provided great service and answered all your questions!
Great range and prices and helpful staff
11 May 2026
Reply from ProCook - Reading
We appreciate your kind words about our range, prices, and staff!
Asked for help finding particular…
Asked for help finding particular product, was taken immediately to exactly what I needed. Good quality, v happy with purchase.
5 May 2026
Reply from ProCook - Reading
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear we could help you find exactly what you needed.
Quick service and friendly staff
4 May 2026
Reply from ProCook - Reading
We are so glad our team was friendly and provided quick service.
Reply from ProCook - Reading
We appreciate your kind words.
Love the products, love the shop, love the staff
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of which I want to buy. i was served twice over the last two weeks buy a lovey, knowledgeable gentleman who was really helpful. He explained the full range of pan sets available allowinf me to make my choice. Gone for the most expensive but i'm happy!!
2 May 2026
Reply from ProCook - Reading
We're delighted to hear you're a fan of our products and enjoyed your visit to our Oracle, Reading store! It's wonderful that our team member provided such helpful and knowledgeable service, assisting you in choosing the perfect pan set. We appreciate your positive feedback!
Staff was friendly and helpful
Staff was friendly and helpful. Answered my questions and kept things simple. Found what I was looking for. Store needs more space. Hard to shop around people.
3 May 2026
Reply from ProCook - Reading
We're so glad our staff was helpful and you found what you needed! We appreciate your feedback regarding store space.
Salt Mill
Very happy with my purchase, have everything one could want in the shop. Staff very friendly and nice. Will go back again.
1 May 2026
Reply from ProCook - Reading
We appreciate you sharing your wonderful experience! We're so happy you're pleased with your purchase and found our staff friendly. We look forward to your next visit!
As always absolutely amazing guy at…
As always absolutely amazing guy at reading store who is so helpful and polite. Absolutely love it 😀
28 April 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was amazing, helpful, and polite to you.
Always had great service at Procook…
Always had great service at Procook Reading branch, knowledgeable and very helpful staff, quality products at a great price.
18 April 2026
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently receive great service and find our products high quality.
Customer Service was good and the store…
Customer Service was good and the store had the product that I needed.
14 April 2026
The Staff were very helpfull & friendly.
6 April 2026
Reply from ProCook - Reading
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team that you had a positive experience.
My experience has always been very…
My experience has always been very pleasant. I've been so by the same guy got a few times now. He's very professional and as I'm not a chef but I do like good equipment for cooking he always gives me tips and tricks with all my newly purchased items. I enjoy going to your shop as I feel like I can levelling up every time I go there. Thanks again!
4 April 2026
Reply from ProCook - Reading
We're happy to hear that you consistently have pleasant experiences in our shop. It's wonderful to know that our team member's professionalism and helpful tips enhance your cooking journey. Thank you for your positive feedback!
Helpful & friendly staff
Helpful & friendly staff. Brought to my attention on offers available, which worked out to my advantage.
Clean & well presented branch.
6 April 2026
Reply from ProCook - Reading
We appreciate your suggestion for everyone to buy our fantastic product; we are so happy you are pleased!
Great Customer service and very helpful.
1 April 2026
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.