The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... See more
Company replied
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Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... See more
Company replied
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
Company replied
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
359 reviews
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Reply from ProCook - Guildford
We appreciate your positive feedback regarding our friendly staff and good choice of items; it means a lot to our team.
Nice, knowledgeable & very friendly…
Nice knowledgeable & very friendly staff, great products at fantastic prices
17 December 2025
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you felt welcome and found what you wanted.
Excellent customer service from 2…
Excellent customer service from 2 members of staff
14 December 2025
Reply from ProCook - Guildford
We appreciate your positive feedback. We are so happy to hear you received excellent customer service from our staff.
Two staff members
Two staff members, male was quite abrupt, not friendly & not offering assistance. Female staff member was much more approachable.
Shame as I would have spent more if customer service was there enough to walk out from behind the cash desk to serve & give advice.
7 December 2025
Reply from ProCook - Guildford
We appreciate you taking the time to share your experience. We regret to hear that our team's service did not meet your expectations and that you felt unassisted. We'll address this to improve our customer service.
The staff were polite and friendly and…
The staff were polite and friendly and very helpful. I was after a bread knife and the initial suggestion was a ProCook Professional Chef Bread Knife X50. I was happy with this, except it turned out there were none on the shelf, so an alternative was suggested and your man went to the store room to retrieve one. On returning, he had found the last X50 in the shop so happy with that. Guarantee was set up. I'm very pleased with the knife, a vast improvement on the knife I had been using, cuts through the crustiest bread like a hot knife through butter. Excellent!
7 November 2025
Reply from ProCook - Guildford
We're so pleased to hear that our staff were helpful and polite during your search for a bread knife. We're glad you're happy with the X50 and its performance. Thank you for your positive feedback!
Reply from ProCook - Guildford
We're happy to hear that our server's knowledge and personality enhanced your experience. Thank you for your positive feedback and time!
Tongs
I’ve never had such a wonderful, moving and emotional experience buying a pair of tongs
13 November 2025
Reply from ProCook - Guildford
We're happy to hear that buying tongs from us created such a wonderful and emotional experience for you! Thank you for sharing your positive feedback with us.
Fabulous pans
Fabulous pans - massively enhanced cooking time - everything about them says quality
2 November 2025
Reply from ProCook - Guildford
We're so happy to hear that our pans have enhanced your cooking time and that you recognise their quality. Thank you for your wonderful feedback!
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and found our staff helpful.
Positive customer service experience
8 November 2025
Reply from ProCook - Guildford
We appreciate you sharing your positive experience! We are so happy to hear about our customer service.
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Attentive staff and good products
12 November 2025
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our attentive staff and good products; we are so happy you enjoyed them!
Reply from ProCook - Guildford
We appreciate you sharing your positive experience! We are so happy to hear you found our customer service great and our store well-stocked.
Reply from ProCook - Guildford
We're glad you found our sales assistant lovely and helpful. Thank you for your positive feedback; we appreciate it greatly.
Very helpful and friendly staff served…
Very helpful and friendly staff served me when I purchased some elegant crockery and some simple good quality utensils.
28 October 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that our staff were helpful and friendly when you purchased your crockery and utensils.
Warm welcome and Excellent service .
1 November 2025
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our warm welcome and excellent service; it means a lot to us.
Very knowledgeable staff
Very knowledgeable staff, friendly and helpful. Great range and reasonably priced
30 October 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our knowledgeable and helpful staff.
Reply from ProCook - Guildford
We appreciate your positive feedback! We are so happy you enjoyed our excellent service, good range, and competitive pricing.
Kind staff
The staff were really kind! They made sure the glass containers I’ve bought were securely packed.
18 October 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff were kind and ensured your glass containers were securely packed! We appreciate you taking the time to leave us this great review.
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