The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... See more
Company replied
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See what reviewers are saying
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... See more
Company replied
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
Company replied
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
360 reviews
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Reply from ProCook - Guildford
We appreciate you sharing that our staff was knowledgeable and helpful, providing excellent service! We are so happy to hear it.
Very helpful staff
Very helpful staff that spent time looking in the stock room whilst I was on the phone to ensure the item I was after was there. They then put it to one side for me to collect.
11 February 2026
Reply from ProCook - Guildford
We're happy to hear that our staff was helpful and ensured the item you wanted was available for collection. Thank you for your positive feedback; we appreciate it!
Great experience at Guildford store
Great experience at Guildford store. Product in stock - big win nowadays on the high street. Polite, friendly and knowledgeable staff. Competitive pricing plus first class service. What’s not to like!
14 February 2026
Reply from ProCook - Guildford
We're happy to hear that you had a great experience at our store! We appreciate your positive feedback regarding our product availability, friendly staff, and competitive pricing. Thank you!
Great shop
Just moved house had some lovely items perfect for upgrading my kitchen utensils and appliances. Good offers and deals. Even better that they offer blue light discount.
8 February 2026
You’re male shop assistant is very…
You’re male shop assistant is very knowledgeable and super helpful. We think he’s great. Unfortunately don’t know his name. The products we’ve bought are great too.
8 February 2026
Reply from ProCook - Guildford
We appreciate you sharing your positive experience! We're so glad to hear that our shop assistant was knowledgeable and helpful, and that you are enjoying the products you purchased.
Reply from ProCook - Guildford
We appreciate you letting us know our Guildford staff was informative and helpful! We are so happy to hear it.
The staff are so helpful
The staff are so helpful. I’m very pleased with pans and the cost.
1 February 2026
Once I had managed to get the attention…
Once I had managed to get the attention of a sales assistant, she was knowledgeable.
27 January 2026
Reply from ProCook - Guildford
We're glad to hear that the sales assistant was knowledgeable. We'll work on making sure our team is more readily available.
My favourite kitchen shop
My favourite kitchen shop. Great selection of items, staff have excellent knowledge, and frequent updates with new & innovative products. All staff are professional, helpful, kind and generally super.
22 January 2026
Reply from ProCook - Guildford
We're so happy to hear that we're your favorite kitchen shop! We appreciate that you find our selection great, our staff knowledgeable, and our updates innovative. It's wonderful to know our staff are professional and helpful!
Helpful service
The young man serving us was very knowledgeable about the product, we were trying to decide between 3 Casserole Pans, the one we settled on with his help is great just what I was looking for. Well done.
15 January 2026
Chefs Kitchen knife
I had reserved a kitchen knife and when I picked it up it wasn't the one I was expecting. They changed it with no problem. Couldn't be more helpful
12 January 2026
Reply from ProCook - Guildford
We're happy to hear that we could resolve the issue with your kitchen knife reservation. We appreciate your positive feedback and are glad we could be helpful!
Great store, very friendly
Went to the Guildford store recently. Friendly staff.
We brought some springform cake tins which are fabulous quality. Also a tea pot which is very sturdy and good quality it’s large enough to 4 cups which is what we wanted. However, the only down side is that the tea caddy bit inside doesn’t go down far enough so you can’t make just 2 cups as the water level doesn’t go high enough to cover the tea leaves. You end up using more water and excess tea in order to maintain strength. Disappointed!
10 January 2026
Reply from ProCook - Guildford
We're glad you found our staff friendly and are happy with the springform cake tins and teapot's quality. We appreciate your feedback regarding the teapot's infuser depth and how it affects smaller servings. We'll consider this for future product improvements.
Great kitchenware.
Great products at competitive prices all your kitchen needs in one place.
Helpful staff.
12 January 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products great, prices competitive, and staff helpful.
Great customer service
5 January 2026
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly staff
9 January 2026
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful team and discounts matched the…
Helpful team and discounts matched the ones online
15 December 2025
Reply from ProCook - Guildford
We're happy to hear that our team was helpful and the discounts matched what you saw online. Thanks for your positive feedback!
Not very helpful when exchanging one…
Not very helpful when exchanging one item and not at all friendly.
7 January 2026
Reply from ProCook - Guildford
Thank you for your review, we will pass this feedback over to the store.
Reply from ProCook - Guildford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
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