The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... See more
Company replied
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Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... See more
Company replied
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
Company replied
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
360 reviews
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Kind staff
The staff were really kind! They made sure the glass containers I’ve bought were securely packed.
18 October 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff were kind and ensured your glass containers were securely packed! We appreciate you taking the time to leave us this great review.
Fantastic staff
I was trying to match dinner plates and the staff couldn’t have been more helpful.
16 October 2025
Reply from ProCook - Guildford
We're happy to hear that our staff was so helpful while you were trying to find the perfect dinner plates. Thank you for sharing your positive experience!
The staff member who served me was…
The staff member who served me was polite, friendly and very helpful and knowledgeable.
I was returning a faulty item, and there was no messing about. Really pleased with the outcome.
19 October 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff member was polite, friendly, helpful, and knowledgeable. We appreciate your positive feedback regarding the easy return of your faulty item and that you were pleased with the outcome!
Excellent shopping experience Really enjoyed visiting your store in…
Really enjoyed visiting your store in Guildford recently. Lots of lovely things to buy at excellent prices, with welcoming, polite and helpful staff
17 October 2025
Reply from ProCook - Guildford
We're so glad you enjoyed visiting our store in Guildford! We appreciate your positive feedback regarding our lovely products, excellent prices, and welcoming staff.
Sales assistant not very helpful in…
Sales assistant not very helpful in fact quite obstructive
7 October 2025
Reply from ProCook - Guildford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Pleasant service at the till.
3 October 2025
Reply from ProCook - Guildford
We're glad you found our service pleasant. Thank you for your positive feedback; we appreciate it greatly.
Reply from ProCook - Guildford
We appreciate your positive feedback. We are so happy to hear our staff was very helpful and gave good advice.
Reply from ProCook - Guildford
We appreciate your positive feedback regarding our helpful staff and great quality products; we are so happy you enjoyed them!
Excellent experience.
Alex was excellent, as were the other staff. Really helpful and knowledgeable. Such a pleasant change from most buying experiences these days. Looking forward to my next purchase from ProCook Guildford.
7 October 2025
Reply from ProCook - Guildford
We're happy to hear that you found our staff helpful and knowledgeable. We appreciate your positive feedback and look forward to your next purchase from ProCook Guildford!
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was friendly and knowledgeable.
Reply from ProCook - Guildford
We appreciate your positive feedback on our attractive shop and speedy, efficient service; we are so happy you were pleased!
Very good advice from assistant to help…
Very good advice from assistant to help us choose best pans for the type of cooking.
17 September 2025
Reply from ProCook - Guildford
We're so glad to hear that our assistant provided very good advice to help you choose the best pans for your cooking needs. Thank you for your review!
Reply from ProCook - Guildford
We appreciate your feedback and are happy to hear that you found our team's knowledge helpful during your experience.
Reply from ProCook - Guildford
We appreciate your positive feedback. We're so glad you found our customer service in the shop superb!
Found what I was looking for…
Found what I was looking for quickly.The cashier at the till was pleasant ,helpful and explained that for my email address I would receive a discount off my next purchase.
Enjoyable visit to your store.Have not yet had the opportunity of trying the product.
20 September 2025
Reply from ProCook - Guildford
We're happy to hear that you found what you were looking for quickly! We appreciate your positive feedback regarding the cashier's helpfulness and the discount information. We're glad you enjoyed your visit!
Reply from ProCook - Guildford
We appreciate your positive feedback! We're so happy to hear you found our staff helpful and liked our good prices and value for money.
Reply from ProCook - Guildford
We appreciate you letting us know that our staff was extremely helpful to you. We are so happy you had a nice experience!
Great prices for the items I bought and…
Great prices for the items I bought and such a helpful and friendly staff member who served us. 10 out of 10
14 September 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our prices great and our staff helpful and friendly.
Excellent
Top-notch advice, friendliness, and even offered to carry the product to the car for me. Good price too for my espresso coffee maker!
12 September 2025
Fantastic customer service from Alex
Fantastic customer service from Alex. Twice I had to amend my purchase and each time it was done with politeness and a smile. Nothing was too much bother.
12 September 2025
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