Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
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See what reviewers are saying
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... See more
The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
536 reviews
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Your staff at Exeter were professional, welcoming and extremely helpful.
Your staff at Exeter were, in no specifice order, professional, welcoming and extremely helpful.
18 March 2026
Exceptional customer service again.
Exceptional customer service again.
With outstanding performing products.
Thank you
14 March 2026
Tucker
Service we received was excellent and the customer service was also excellent what either we asked we got all the information we needed.
15 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice clean tidy shop
Nice clean tidy shop. Assistants helpful and pleasant. Got exactly what I needed and was surprised how reasonable it was for quality item
9 March 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our shop clean and tidy and our assistants helpful.
Service Was all good as normal,always…
Service Was all good as normal,always someone on hand to help. After checking my receipt found I did not get my blue light card discount.
13 March 2026
Very polite assistant and helpful with…
Very polite assistant and helpful with my questions
6 March 2026
Reply from ProCook - Exeter
We appreciate you letting us know our assistant was polite and helpful with your questions; it means a lot to our team.
Great cake tins.
A friendly staff and store well laid out. The two cake tins 7 inch loose bottom good quality and help make a good even cooked sponge.
6 March 2026
Reply from ProCook - Exeter
We're so glad you found our staff friendly and the store well laid out. It's great to hear the cake tins helped you bake an even sponge. Thanks for your feedback!
Reply from ProCook - Exeter
We appreciate you letting us know about the helpful service! We are so happy to hear it.
Reply from ProCook - Exeter
We appreciate you letting us know they were helpful and did their job well! We are so happy to hear it.
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our equipment and staff.
Great range of utensils
The shop is attractively laid out and it’s easy to find what you’re specifically after, but pleasant to browse. Staff are helpful, polite and make shopping there pleasant
6 March 2026
Reply from ProCook - Exeter
We're happy to hear you find the shop attractively laid out and easy to navigate. It's great to know our helpful and polite staff make your shopping experience pleasant.
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly, kind and knowledgeable
I'm really glad I popped into the ProCook store in Exeter. It was the first time I had been in the shop and the staff were very friendly and helpful. I had my dog with me and the staff said it was ok for me to bring her in and then made a lovely fuss of her which I really appreciated. I was helped to find the exact product I was looking for, the staff member who helped me had really good knowledge of all the products and gave me confidence to buy the things I needed. I wished I had time to browse for longer. I will definitely go to this store again the next time I am in Exeter.
27 February 2026
Reply from ProCook - Exeter
We're happy to hear that you enjoyed your visit to our Exeter store. We appreciate your kind words about our team's friendliness and product knowledge. We're especially glad your dog felt welcome! Thank you for your positive feedback, and we look forward to seeing you again.
Great lighting and open space
Great lighting and open space. Easy to find what you are looking for. Staff very helpful and pleasant.
3 March 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our lighting and staff helpful and pleasant.
Reply from ProCook - Exeter
We appreciate you letting us know about our brilliant pan and friendly service; it means a lot to our team.
Lovely shop
Lovely shop, very clean. staff friendly without being in your face. Helpful when asked though.
28 February 2026
Reply from ProCook - Exeter
We're so glad you find our shop lovely and clean! It's great to know our staff are friendly and helpful when needed. We appreciate your feedback!
Superb assistance
George was very knowledgeable and helpful when choosing the things we wanted.
25 February 2026
Reply from ProCook - Exeter
We appreciate you sharing your experience! We are so happy to hear that you found our staff knowledgeable and helpful when choosing your items.
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