Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
Company replied
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See what reviewers are saying
Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
Company replied
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
Company replied
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
542 reviews
Asks customers to review
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Excellent quality
The item purchased for excellent quality but well priced and the staff were extremely helpful
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great shop
Great shop, lovely helpful staff and good price fir exactly the itrlem I was looking for. Thank you.
10 August 2026
Reply from ProCook - Exeter
We're so glad you found our shop great and our staff helpful. We appreciate you finding exactly what you were looking for at a good price. Thank you!
Always excellent customer service
Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
7 August 2026
Reply from ProCook - Exeter
We're so happy to hear you consistently receive excellent customer service and find the quality of our products to be great! We're also delighted we could help resolve an issue with your purchase.
Great product and the new employee…
Great product and the new employee serving us was really approachable and helpful, well done!
7 August 2026
Reply from ProCook - Exeter
We're so glad you enjoyed our product and found our new team member approachable and helpful! Thank you for your kind words.
The member of staff was helpful and…
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
7 August 2026
Reply from ProCook - Exeter
We're so pleased to hear that our staff member was helpful and went the extra mile to show you the item you were interested in!
Reply from ProCook - Exeter
We truly appreciate your kind words about our staff. It means a lot to us to know that you had a positive experience with our team.
Reply from ProCook - Exeter
We are so happy to hear that our team provided you with such a positive experience. Your kind words are truly appreciated!
Very helpful and informative assistance
4 August 2026
Reply from ProCook - Exeter
We appreciate your positive feedback! We're happy to hear you found our assistance helpful and informative.
Helpfully I was left to browse
Helpfully I was left to browse, knowing that I could
ask for help if required. Staff at payment very patient
as on previous occasions. Would recommend as items are good quality. Lots of little gadgets; all in
all good value. Would be happy to recommend.
4 August 2026
Reply from ProCook - Exeter
We're so pleased to hear you enjoyed browsing and found our staff at payment patient and helpful! It's wonderful that you appreciate the quality and value of our items.
Very helpful staff
2 August 2026
Good service
Good service. I bought a ProCook glass digital kitchen scale and am very pleased with it.
30 July 2026
Very helpful advice from a sensible…
Very helpful advice from a sensible lady who could not have gone to more trouble to help.
27 July 2026
Huge range if kitchen products…
Huge range if kitchen products available. Found exactly what I was looking for.
Welcoming and friendly staff.
27 July 2026
The sales assistant was very helpful
The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
21 July 2026
Helpful and knowledgeable staff.
21 July 2026
Quick
Quick, easy and very helpful. Quality experience.
Rebekah was very helpful.
Process, we think, are good quality.
18 July 2026
The service I had was excellent,I was…
The service I had was excellent,I was able to hold the product to see if I was able to use it comfortably
14 July 2026
Very helpful staff as had a detached…
Very helpful staff as had a detached handle from saucepan lid. Gourmet pan set 5 years old still in good working order 👌
14 July 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Very pleased with product
Would recommend
14 July 2026
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