Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
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Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
541 reviews
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Excellent customer service and the…
Excellent customer service and the sales assistant had good product knowledge.
16 April 2026
Simply a great company
Pro Cook is a great company with brilliant products reasonably priced and a customer service that is second to none
I have used their products for years and will continue to do so
5 April 2026
Knowledgeable & helpful staff meant we…
Knowledgeable & helpful staff meant we were able to make an informed voice of new saucepans.
13 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff member was very helpful and…
The staff member was very helpful and not pushy, she let us take as much time as we required when purchasinga carving knife.
12 April 2026
Reply from ProCook - Exeter
We appreciate you sharing your experience! We're so happy to hear that the staff member was helpful and not pushy, and that you had the time you required.
I found the staff very helpful and…
I found the staff very helpful and understanding. I first found ProCook in Dorchester and was delighted to see you now have a shop in Exeter as I live in Exmouth.
10 April 2026
Reply from ProCook - Exeter
We appreciate you letting us know about our great customer service, and friendly, knowledgeable staff; it means a lot to our team.
Lovely helpful friendly staff
Really helpful friendly staff. Lovely stress free experience because of the staff. Would recommend. A great store too.
3 April 2026
Reply from ProCook - Exeter
We appreciate you taking the time to share your experience! We're so happy to hear that our friendly staff were helpful and that you had a lovely, stress-free experience.
Great friendly staff very helpful and…
Great friendly staff very helpful and knowledgeable about their products, would definitely recommend to everyone.
29 March 2026
Outstanding customer service
The salesman Furqan could not have been more helpful. With his help in a totally non pushy way I ended up saving over £100.00 on a new set of non stick frying pans. The non stick is so good I cooked a chilli con carne without a single drop of oil
1 April 2026
Staff (young lady) extremely helpful
Staff (young lady) extremely helpful. She went out of her way to support the purchase.
26 March 2026
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The sales person was very helpful & you…
The sales person was very helpful & you sell good cookware.
27 March 2026
Reply from ProCook - Exeter
We appreciate you sharing that our salesperson was helpful, and that you liked our cookware; it means a lot to our team!
Helpful staff and a great range.
Helpful staff and a great range of good quality products.
30 March 2026
Reply from ProCook - Exeter
We appreciate you letting us know that our staff was helpful and that you liked our great range of good quality products!
Looking for a set of new pots and a…
Looking for a set of new pots and a frying pan. Member of staff we spoke to was incredibly helpful and helped us to reach a decision of what we actually needed in reality.
Great customer service!
We are absolutely delighted with our new set. A solid quality product!
29 March 2026
Reply from ProCook - Exeter
We're delighted to hear that our staff member was incredibly helpful in assisting you with your purchase of pots and a frying pan. It's wonderful you are so pleased with the quality of your new set and our customer service.
Great store and a wide choice of…
Great store and a wide choice of products. Will definitely come back to get more stuff for my kitchen
29 March 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our wide selection and will be back for more.
Reply from ProCook - Exeter
We're glad you found our staff helpful and our products of high quality. Thank you for your positive feedback!
Very helpful and patient staff
Very helpful and patient staff, I was buying high end knives, got expert advice.
2 March 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and patient with you.
Sharp knifes
Very knowledgeable member of staff. The knives and the block look good in the kitchen, not taking up too much space on the work surface.
25 March 2026
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I went in looking for new saucepan set
I went in looking for new saucepan set, I knew what I was looking for, and it was really nice talking to a member of staff who knew what he was talking about, he guided me through all the different makes, and told me about each one. A clean store, friendly and knowledgeable staff.
24 March 2026
Reply from ProCook - Exeter
We're happy to hear you found a saucepan set with the help of our knowledgeable staff. It's great to know you appreciated the clean store and friendly service. Thank you for your positive feedback!
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