Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
415 reviews
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staff member very helpful
6 February 2026
It was a lovely experience
It was a lovely experience, the Lady who put a coffee maker aside for us was fantastic.
Great customer service.
Thank you so much.
2 February 2026
Very helpful and explaining the product…
Very helpful and explaining the product and showing us the different quality products.
24 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgable friendly staff all too…
Knowledgable friendly staff all too willing to assist wirh product comparison and selection but only when requested. Very helpful in finding the best price or package.
24 January 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience with our team! It's great to hear that our staff was helpful in comparing products and finding the best options for you. Thanks for your feedback.
The staff were helpful and informative…
The staff were helpful and informative and didn't try to sell the most expensive item.
27 January 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and informative.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Super products at good prices. Very satisfied with my purchase. (Stainless steel saucepan set)
25 January 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and knowledgeable and liked our products.
Helpful staff and quality goods
22 January 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback regarding our helpful staff and quality goods; we are so happy you enjoyed them!
Perfect experience
Perfect experience, great choice of utensils, excellent quality, prices commensurate
23 January 2026
Reply from ProCook - Ditchling
We appreciate you sharing your thoughts! We are so happy to hear that you enjoyed our great choice of utensils and excellent quality.
Our first visit to this garden centre…
Our first visit to this garden centre and will not be our last!!a lovely place . Good choice of products and cafe area very clean and good menu.
Very helpful staff especially in the kitchen appliances. Well done.
15 January 2026
Just what I wanted at the right price.
I was looking for some small dishes to make individual pies and other meals. Pro Cook had just what I was looking for at a good price. Good customer service as well.
18 January 2026
Helpful and Friendly
15 January 2026
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great product good price
Great product good price
Discount applied due to small defect on the goods
11 January 2026
Reply from ProCook - Ditchling
We're happy to hear that you are satisfied with the product and price! We appreciate your positive feedback regarding the discount.
Good value saucepans
I bought a set of saucepans & a knife, cooking utensils, the assistant was very helpful & friendly, I will certainly shop there again.
9 January 2026
Reply from ProCook - Ditchling
We're so happy to hear that the assistant was helpful and friendly during your purchase of saucepans, a knife, and cooking utensils! We appreciate your intention to shop with us again.
Reply from ProCook - Ditchling
We appreciate your positive feedback on our good products and helpful service; we are so happy you enjoyed them!
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