Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
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Pleasant and obliging staff
26 July 2026
Friendly helpful service
16 July 2026
Excellent service very friendly staff.
Excellent service very friendly staff.
Brought knives excellent product.
17 July 2026
Very helpful staff.
15 July 2026
Pro cook staff
We were looking for certain products. The assistant was very helpful & pointed out a promotion so we bought them
12 July 2026
excellent service
excellent service, very good products but the descriptions of use contradict each other, one says dishwasher proof, the other says not !!
9 July 2026
Staff as always really great helping…
Staff as always really great helping and good deals always great shopping experience
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Ditchling
We're so glad you enjoyed our customer service and are loving your new knife! We appreciate your feedback.
Reply from ProCook - Ditchling
We are so pleased to hear that you had such a positive experience with both our products and our staff. Your kind words mean a lot to us.
If all staff were like this Manager!!
If all staff were like this Manager it would be a wonderful world. Amazing!!!
29 June 2026
Just what I was looking for.
Excellent service at point of sale. I have used the product an I am completely satisfied.
19 June 2026
Reply from ProCook - Ditchling
We're so pleased you received excellent service and are completely satisfied with your product! Thank you for your feedback.
Good utility knives
Good utility knives, bought three for ten pounds, what's not to like.
19 June 2026
free standing timer
The attention and helpfulness of the colleague who helped me find what I needed despite not having exactly what I thought I needed in stock.
18 June 2026
Reply from ProCook - Ditchling
We're so glad our colleague could assist you in finding what you needed. Thank you for sharing your positive experience!
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