The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
447 reviews
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The service is wonderful the young lady…
The service is wonderful the young lady Sam at Ditching Garden centre is so helpful l always buy items when she is working need more staff always gives us a smile
31 May 2026
Reply from ProCook - Ditchling
We're so pleased to hear our team member provided wonderful service and always gives you a smile. Thank you for your kind feedback!
Reply from ProCook - Ditchling
We are so glad you enjoyed our products and friendly staff. Thank you for your kind words!
We bought a knife rack which didn't…
We bought a knife rack which didn't hold our knives properly.
We returned it and a very helpful assistant showed us an alternative and we tested it with similar knives to our own and it is perfect. The exchange was easy.
28 May 2026
Reply from ProCook - Ditchling
We're so glad we could help you find the perfect knife rack! It's wonderful to know our team provided excellent assistance and made the exchange process easy for you.
Your staff were helpful and friendly
Your staff were helpful and friendly, which was great. This was my second visit, however the first visit and the experience that I had was not so great.
25 May 2026
Reply from ProCook - Ditchling
We are happy our staff was helpful. We are sorry your first visit wasn't as positive and appreciate your feedback.
I knew what I wanted to buy &…
I knew what I wanted to buy & assistants were very friendly & helpful
21 May 2026
Reply from ProCook - Ditchling
We're so glad you found what you needed and our assistants were friendly and helpful. Thank you!
The ladies in The Pro Cook team at…
The ladies in The Pro Cook team at Garden Pride, Ditchling are always so very helpful and know their products and always guide us to what we need.
19 May 2026
Reply from ProCook - Ditchling
We're so pleased to hear our team is helpful and knowledgeable, guiding you to what you need. Thank you for your kind words!
Great as expected as have others
Great as expected as have others, would have bought more but rather expensive
16 May 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience. We appreciate your feedback on pricing.
Reply from ProCook - Ditchling
We're glad to hear this.
Great staff selling great products.
The staff are friendly, knowledgeable and very helpful. Good range of products with differing prices so accessible for everyone and of good quality.
It's our go to shop for kitchen / dining products!
11 May 2026
Reply from ProCook - Ditchling
We appreciate you sharing your experience. We're happy to hear that you find our staff friendly, knowledgeable, and helpful, and that we have a good range of quality products accessible for everyone.
Reply from ProCook - Ditchling
We appreciate your kind words about our team and pricing.
Excellent product and helpful assistant…
Excellent product and helpful assistant who carried it to my car as I’m elderly and unable to carry heavy loads.
29 April 2026
Reply from ProCook - Ditchling
We're so glad you had a positive experience and appreciate your kind words about our helpful assistant. Thank you for your feedback!
Reply from ProCook - Ditchling
We're so glad our team was professional and helpful, answering all your questions!
Excellent service and very good advice
Excellent service and very good advice
Doreen Marsh
25 April 2026
Reply from ProCook - Ditchling
We're happy to hear that you had excellent service and very good advice. Thank you for sharing your positive experience with us!
Concession was not near us so I…
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On arrival, I found the item had been put aside for me so I would not have a wasted journey.
I was still shown alternatives by sales person just to make sure I had chosen correctly.
21 April 2026
Reply from ProCook - Ditchling
We're happy to hear that the item was ready for you upon arrival. We appreciate you taking the time to share your positive experience and that our sales person was helpful in confirming your choice. Thank you!
Great service from a staff member who…
Great service from a staff member who really enjoys their job. She was genuinely happy to serve us and the couple before us.
Really pleased with the products we brought this time…spatulas! But I have to say the knives/block we bought well over 5 years ago are amazing and still as sharp as the day we opened the box. We took the advice we received back then from assistant and bought the knife sharpener too…the blades haven’t worn much at all.
Great shop with great products and lovely helpful staff.
19 April 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to share your positive experience with us. We're so glad to hear that our staff member provided great service and that you're pleased with your spatulas and knives. Thank you for your feedback!
Reply from ProCook - Ditchling
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
I haven't bought a knife in over 50…
I haven't bought a knife in over 50 years. My old and worn out one was broken and needed replacing. I chose ProCook - Ditchling because they are experts in what they do and I wanted to buy the best I could afford. I was approached by a sales lady who I was able to explain exactly what I wanted and she guided me to a series of knives similar to the one I wanted to replace. She was very open about the type of knife I required and I was able, using her knowledge and expertise, to select one that met all my requirements.
The price was right and we had a laugh about the 25 year guarantee. I am in my mid Seventies so I don't think that will come into play.
Looking at the rest of my cutlery I am tempted to replace the whole lot with the same make as I purchased at ProCook.
16 April 2026
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