Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
414 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Ditchling
We are so pleased to hear that you had such a positive experience with both our products and our staff. Your kind words mean a lot to us.
If all staff were like this Manager!!
If all staff were like this Manager it would be a wonderful world. Amazing!!!
29 June 2026
Just what I was looking for.
Excellent service at point of sale. I have used the product an I am completely satisfied.
19 June 2026
Reply from ProCook - Ditchling
We're so pleased you received excellent service and are completely satisfied with your product! Thank you for your feedback.
Good utility knives
Good utility knives, bought three for ten pounds, what's not to like.
19 June 2026
free standing timer
The attention and helpfulness of the colleague who helped me find what I needed despite not having exactly what I thought I needed in stock.
18 June 2026
Reply from ProCook - Ditchling
We're so glad our colleague could assist you in finding what you needed. Thank you for sharing your positive experience!
The ladies who work there are so…
The ladies who work there are so knowledgeable and helpful, makes it a joy to shop there
14 June 2026
Reply from ProCook - Ditchling
We're so glad our team made your shopping experience enjoyable and helpful! Thank you for your kind words.
The staff were very helpful in and…
The staff were very helpful in and knowledgeable, by giving me the information I was able to make the right choice for me and am very happy with my new purchase.
8 June 2026
We’re so happy with our Salcombe dinner…
We’re so happy with our Salcombe dinner service, it was just what we were looking for. The sales team were lovely and so helpful.
6 June 2026
Just bought a knife sharpener to add to…
Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend anyone looking to buy high
quality kitchen equipment go and look in their shops get advice feel the quality and then decide.
NOT just buy on line and hope for the best!
6 June 2026
The sales lady was very knowledgeable…
The sales lady was very knowledgeable and very helpful
29 May 2026
The service is wonderful the young lady…
The service is wonderful the young lady Sam at Ditching Garden centre is so helpful l always buy items when she is working need more staff always gives us a smile
31 May 2026
Reply from ProCook - Ditchling
We're so pleased to hear our team member provided wonderful service and always gives you a smile. Thank you for your kind feedback!
Reply from ProCook - Ditchling
We are so glad you enjoyed our products and friendly staff. Thank you for your kind words!
We bought a knife rack which didn't…
We bought a knife rack which didn't hold our knives properly.
We returned it and a very helpful assistant showed us an alternative and we tested it with similar knives to our own and it is perfect. The exchange was easy.
28 May 2026
Reply from ProCook - Ditchling
We're so glad we could help you find the perfect knife rack! It's wonderful to know our team provided excellent assistance and made the exchange process easy for you.
Your staff were helpful and friendly
Your staff were helpful and friendly, which was great. This was my second visit, however the first visit and the experience that I had was not so great.
25 May 2026
Reply from ProCook - Ditchling
We are happy our staff was helpful. We are sorry your first visit wasn't as positive and appreciate your feedback.
I knew what I wanted to buy &…
I knew what I wanted to buy & assistants were very friendly & helpful
21 May 2026
Reply from ProCook - Ditchling
We're so glad you found what you needed and our assistants were friendly and helpful. Thank you!
The ladies in The Pro Cook team at…
The ladies in The Pro Cook team at Garden Pride, Ditchling are always so very helpful and know their products and always guide us to what we need.
19 May 2026
Reply from ProCook - Ditchling
We're so pleased to hear our team is helpful and knowledgeable, guiding you to what you need. Thank you for your kind words!
Great as expected as have others
Great as expected as have others, would have bought more but rather expensive
16 May 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience. We appreciate your feedback on pricing.
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so happy our team was knowledgeable and helpful with your purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.