The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... See more
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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1st class service and product
Went and called in precook in Cheshire oaks really impressed with how the helpful the staff were which means a lot and very impressed with the product I bought
21 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
False advertising
False advertising, goods signposted as on offer 3 items for ten pounds but at the till charged full price.
16 April 2026
Reply from ProCook - Cheshire
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Staff where really helpful and polite
Staff where really helpful and polite. Also when staff member said she had the same casserole dish and it was good helped me make my purchase.
18 April 2026
Excellent staff and great advice
16 April 2026
I was told the knife holder I bought…
I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.
8 April 2026
Reply from ProCook - Cheshire
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great staff in the Cheshire Oaks store
Great staff in the Cheshire Oaks store, super friendly and helpful a credit to the company.
10 April 2026
Great shopping experience
Great shopping experience, lots of choice and some good offers on too.
15 April 2026
New pans
Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted
11 April 2026
Excellent service
Bought a French press and some coffee beans from Cheshire Oakes . Staff gave excellent service and the products are lovely .
9 April 2026
All good we went in to enquire about a…
All good we went in to enquire about a cup, none in stock, bought an alternative one. The lady who served us was lovely and friendly
13 April 2026
Lovey staff
Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy
13 April 2026
The lady that served me was extremely…
The lady that served me was extremely knowledgeable on all products. I came away from store with a lovely new knife set which is a great investment, along with other items.. I am definitely planning on buying the Elite range of pans too.
12 April 2026
Very pleasant lady at the counter
Very pleasant lady at the counter, store neatly set out
7 April 2026
Reply from ProCook - Cheshire
We appreciate you sharing that you had a positive experience with our pleasant staff and well-organized store!
Great customer service amd…
Great customer service amd knowledgeable about the product I was buying.
10 April 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy you were pleased with our customer service and product knowledge.
Staff in Cheshire Oaks store were…
Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.
6 April 2026
Unprompted review
Reply from ProCook - Cheshire
We're happy to hear that you enjoyed such a great experience in our Cheshire Oaks store! We appreciate your positive comments regarding our staff and products. Thanks for your feedback.
Welcoming staff
I phoned my local Procook store to order a sauce an and arrange collection. The young lady that I spoke to was very welcoming and efficient and put my item in their storeroom immediately. When I collected it 2 days later, I was served by the same young lady. Excellent service.
10 April 2026
Reply from ProCook - Cheshire
We're so glad to hear about the excellent service you received at your local store! It's wonderful to know that the team member was welcoming and efficient when you ordered and collected your sauce pan. Thank you for sharing your positive experience.
Good service at ProCook outlet store
Good service at ProCook outlet store, Cheshire Oaks.
3 April 2026
Reply from ProCook - Cheshire
We're happy to hear that you had a good experience at our Cheshire Oaks store. Thank you for your positive feedback; we appreciate it.
The knives are really awesome
The knives are really awesome. I love the quality and the sharpness.
4 April 2026
Reply from ProCook - Cheshire
We appreciate you sharing your thoughts with us! We're so happy to hear you love the knives' quality and sharpness.
Excellent advice and hands on…
Excellent advice and hands on instruction for a new set of chef knives and sharpening tools. Staff are very knowledgeable and helpful.
7 April 2026
Reply from ProCook - Cheshire
We appreciate you sharing your experience! We're so happy to hear that you received excellent advice and hands-on instruction, and that our staff was knowledgeable and helpful.
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