Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... See more
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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Staff Amazing, Service too! Defo Recommend
Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
31 August 2026
Pleasant environment
Pleasant Environment to shop in, very clean and bright shop, staff where very helpful and attentive, products are very good quality, brought a baking tin which was of very heavy so i take it thats its a good tim.
27 August 2026
May use AI-assist with repliesRead more
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Reply from ProCook - Cheshire
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Helpful shop assistant and polite
25 August 2026
Good knowledgeable service but two…
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
25 August 2026
The Customer assistant was Sarah at…
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone to Procook and this visit just reinforced our preference for Pro cook products/service.
28 August 2026
Needed to return some damaged goods and…
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see that ProCook puts its customers first
26 August 2026
Excellent customer service The lady that served me was lovely
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I am very pleased with my purchase.
21 August 2026
The young gentleman who served us was…
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
22 August 2026
A lovely store and the staff were very…
A lovely store and the staff were very friendly & helpful.
20 August 2026
Knife Knowledge
Fantastic informative service provided leaving my wife and I with a new knowledge of knives
20 August 2026
Member of staff very helpful
Member of staff very helpful. Products very well displayed.
Overall got a feeling of quality.
20 August 2026
a professional and helpful experience
A professionally run, helpful experience
we had a helpful staff member in the procook shop who provided insightful guidance, suggestions, and did not oversell.
16 August 2026
Excellent price for stainless steel…
Excellent price for stainless steel steak knives and the staff were very helpful
18 August 2026
There were no staff on the till
There were no staff on the till. I waited with my items for a couple of minutes and nobody came. In the end I had to go and ask a member of staff to come to the till so I could pay for my items.
18 August 2026
Reply from ProCook - Cheshire
We sincerely apologize for the inconvenience you experienced due to the absence of staff at the till. We understand your frustration at having to wait and then seek assistance to complete your purchase.
Good quality products at reasonable…
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experience which helped in the decision making about a chopping board, All round positive experience.
17 August 2026
Great shop!
Convenience of finding things in the shop. good choice of wares and quick checkout
13 August 2026
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