The staff were able to advise me of 2 sizes of induction converter plates rather than buying new pans. Very pleased
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really friendly and helpful staff, who were more than happy to serve despite the heat! The store itself was very well laid out, in a smart and clean manner. Honestly, a very good spot if you’re... See more
Company replied
I recently came into the Cabot Circus shop to buy a cast iron cook pot with a lid. There were two young girls working there and when I asked how much liquid each pot held they had no idea. They did lo... See more
Company replied
Greeted at the door. Lovely air-conditioning, I was asked if 8 needed any help. Served immediately to make my purchase. Very attentive member of staff who was on his own as his colleague was on a brea... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU58, Cabot Circus, BS1 3BA, Bristol, United Kingdom
- 0117 2055040
4.8
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products are of good quality and…
The products are of good quality and are practical and efficient. The service from one of the managers is excellent.
14 December 2025
Reply from ProCook - Cabot Circus
We appreciate you taking the time to share your feedback! We're so happy to hear that you find our products practical, efficient, and of good quality, and that you enjoyed the service.
Reply from ProCook - Cabot Circus
We appreciate your positive feedback; we're so glad you value our great quality at good prices.
Quick service and helpful information
10 December 2025
Reply from ProCook - Cabot Circus
We're glad you found our staff friendly and enjoyed our cookware selection. Thanks for your feedback!
Assistant was very helpful and pointed…
Assistant was very helpful and pointed out things I hadn't thought of without being pushy.
14 November 2025
Reply from ProCook - Cabot Circus
We appreciate you taking the time to share your experience. We're so glad to hear the assistant was helpful and offered insightful suggestions without being overbearing.
Reply from ProCook - Cabot Circus
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cabot Circus
We appreciate your feedback and are grateful for your time in sharing your experience with us.
Reply from ProCook - Cabot Circus
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cabot Circus
We appreciate your positive feedback! We are so happy you liked our excellent product, good prices, and helpful staff.
Helpful staff
16 November 2025
Reply from ProCook - Cabot Circus
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of cookware
Great selection of cookware. I was able to get what I wanted and the process was smooth.
16 November 2025
Reply from ProCook - Cabot Circus
We're happy to hear that you found what you wanted and that your shopping experience was smooth. Thank you for your positive feedback!
Absolutely love proCook
Absolutely love proCook! The staff are very helpful and knowledgeable, can’t fault their products.
15 November 2025
Reply from ProCook - Cabot Circus
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and found our staff helpful and knowledgeable.
Reply from ProCook - Cabot Circus
We're glad you found our shop nice, and our team helpful and friendly. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Cabot Circus
We appreciate you sharing that our service was great and our staff was knowledgeable! We are so glad to hear it.
Great service and friendly.
Great service and even ordered me a £10 discount, so that was a nice surprise!
A very good quality knife. 👍
8 November 2025
Reply from ProCook - Cabot Circus
We're so happy to hear about your great experience and that you were pleased with the quality of the knife and the unexpected discount! Thanks for your review.
Reply from ProCook - Cabot Circus
We appreciate your positive feedback; we're so glad you value our wonderful discounts and good product.
It’s like my favourite place to be
Literally every single time I go into the Bath branch the team are so lovely. I came in to get a few essentials because the bath store is always so well stocked and every time it’s a great experience
3 November 2025
Reply from ProCook - Cabot Circus
We're so happy to hear that you find our Bath branch team lovely! It's great to know you appreciate the store's stock and have a great experience each time. We appreciate your positive feedback!
Fantastic service sorted out the…
Fantastic service sorted out the problem with my frying pan,brilliant company to deal with. I would recommend this company,customer service is 100%.
3 November 2025
Reply from ProCook - Cabot Circus
We're happy to hear that we sorted out the problem with your frying pan. We appreciate your recommendation and positive feedback regarding our customer service!
Overall …
The employees were helpful and friendly
Found what I needed and price was good enough, shop well organized
29 October 2025
Reply from ProCook - Cabot Circus
We're happy to hear that our employees were helpful and friendly! We appreciate you noting that you found what you needed at a good price and that our shop is well-organized.
Good selection of all things kitchen
Good selection of all things kitchen. Well displayed. Good service!
23 October 2025
Reply from ProCook - Cabot Circus
We appreciate you taking the time to leave us this great review! We're so happy you liked our selection, display, and service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.