Princess Polly Reviews 

Paid expedited shipping for my order, 3 days later (after it was supposed to arrive) it hasn’t even been shipped. Called customer service and the robot answering machine said employees would be available during business hours (it is business hours so that’s weird). Told me someone would be reaching out to me in 24 hours

They have super cute clothes😻
They ship super fast, and let’s yk when they already sent it, never had a issue with princess polly, love there styles 😩🫶💞

Overnight shipping is a scam -- paid a lot and now they say it'll arrive three days after I ordered it and you can't even talk to a person, just a stupid AI who says they "completely understand my frustration" but can't do anything about it.

Update: after trying a few ways of contacting them, they at least refunded the overnight shipping charge, which was appreciated, so I added a star. I still wouldn’t trust their claims of “fast same day shipping,” which for us took 36 hours.

Quite surprised at the negative reviews! I ordered 2 pare so next day for a work formal even and both had NDD and arrived on time!!

Sadly the dresses in the 1st parcel didn’t fit and were too big so returned them and ordered 2 of them in a smaller size. I went to keep one and return the other but then I found out a girl was wearing the same dress as me so I ended up returning both. Sadly didn’t realise that I had to amend my return request so when I returned the 2nd one they only refunded on as my parcel got lost at the warehouse :(

It took them a few days to refund the 2nd dress as a goodwill as the label printed on returns is linked to what items are logged so if the parcel is lost that’s how they know what to refund you in good will.

I did have to change up the refund for the 1st parcel also but the chatbot noticed there was a glitch in the refund process and did it over there for me.

Ary was a star ⭐️ and i appreciate the help

Ordered something, paid expedited shipping to have it at my house Monday. Won’t arrive til Friday. I move out of state Thursday morning.

All I got from customer service text (because there is no phone number) was “sorry.” I offered a solution to fix, and they’re dodging me. ZERO “CUSTOMER SERVICE.”

Save your money and shop elsewhere. Quality and fit of items ($300) order was comical. Jewelry was worse than amazon or shein by far in terms of functionality and price. I returned items and have been waiting 3 weeks for said refund. customer service is unresponsive. I promise whatever you are thinking of buying at this place you can find a better option elsewhere. Very disappointed. Princess Polly, I suggest you spend less on your marketing budget and invest in your service and products.

Dress I ordered was nice but I didn’t love the colour as it looks different in person. That wasn’t the problem though, the return process is very confusing and they make it really really difficult to return. Telling you to exchange the item for a different size? And just generally trying to make it difficult so people give up and don’t return.

clothes are okay but this is one of the most frustrating returns experiences. i won't be ordering again because of how much hassle i need to go through for this

I paid for “next day” delivery, and one of the item was delivered after two working days. I’m not sure what happened to the other item which is quite frustrating.
I’ve tried to reach out to an online customer service agent and they simply just said “I’ve passed this on to another expert they should be with you 1-2 business days”
I mentioned that I simply cannot wait hence why I paid for a next day delivery option last week. Can they just check the status and get this delivered asap?
They still mentioned an expert will be with me within 1-2 business days.
What is the point of a customer service agent when you can’t even help out with the queries?

Truly appalling experience

Absolute 5/5 experience purchasing from the UK. My parcel came two days after I purchased it but unfortunately it was too small so I opted for an instant exchange which the new sized dress literally came the next day before I had even posted my original one off. Couldn't be happier with my experience

It’s now 4 weeks since this company received my £107 worth of refunds. No reply via email or communication. Last review on here said to email - which I already have done 5 times & been ignored!! Absolutely appalling!!!

Customer service at the cash register was extremely rude and not helpful. I saw a TikTok with a Princess Polly haul which I liked. I noted the discount code the girl had in her video and wanted to use it when checking out in-person. The employee was rude and said I was not allowed to use discount codes and that my account would be flagged. What is the point of a brand marketing through partnerships with influencers if they give customers a difficult time using the discount codes associated? I was very disappointed by this service.

I came in to the pacfair store and asked about closing times. I talked to the tall blonde employee. She was short snappy and rude as I asked. It did not make me feel welcome. I was not impressed with the customer service.

Total disorganisation in Pacific Fair shop!
My daughter and I arrived at 6:00 am and waited in line for three and a half hours because we had been told the first 250 customers would receive scratch cards for free clothing However we never even entered the store because the line was completely disorganised, staff were not monitoring it, and people were pushing in the queue.
The event was extremely disappointing and poorly managed . There was no proper control of the line no communication from staff while everyone was waiting, and no explanation of what was happening. After waiting for three and a half hours it was upsetting to leave without even getting into the store.
Had there been clear organisation and staff supervising the queue we could have made an informed decision instead of spending hours waiting in a chaotic line only to receive nothing . Shame because we were excited to have Princess Polly branch arrive in Pacific fair but if this is a taste of how they treat their customers … no thanks 😡

The clothing is expensive, and this price is not reflected in the quality I received. I then returned my order, and received no refund. After over two weeks, I finally put in a request on the website stating that I have not received my refund. I received an automated email with details of my refund stating the money I’ll be getting back. I think it’s very cheeky that they would not have given me my money back if I had not requested it. As well as then being charged £4 for return postage after they kept my money for such a long time.

I went to the Pac fair. Princess Polly asked if they had my size in jeans she walked away, came back and avoided me terrible customer service would not go back all the girls working there no one interacted with any customers

I paid for express shipping for one package and 2 day for another package, it didn't come in time. I am annoyed because it cost an additional $30 (in total for both pacakges). Terrible shipping service and misleading website. The dresses I ordered did not come in time.

SCAMMERS! They claim they haven't received your return and then won't issue a refund.

Have been seeing influencers trying, and I was influenced to make a purchase. However, my order is immediately cancelled for every payment I made. After emailing the customer service, they said my payment didn’t pass through their security screening. They asked for so many information, including my ID and card payment details, which I’ve furnished accordingly. Thereafter, they said I can place my order already. However, upon trying again, my order is cancelled once again. One star review for customer service saying issue is resolved, but in actual fact, it’s not. It’s a waste of my time, going through the hassle of contacting them and making multiple purchases. Maybe it’s a sign that I shouldn’t buy from them considering the bad reviews on the quality.

Absolutely my favourite place to shop from. I love the quality and style of the clothes, and shipping is always quick and efficient.