Being forced to do this review is a bit off putting
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Review summary
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Prepaid Mobile Recharge
Hi Mark Hunt, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
No instant top up number/ expires on…
No instant top up number/ expires on the same day
14 August 2026
Reply from Prepaid Mobile Recharge
Hi Unknown T, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Maithri Porwal, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Very fast reliable and 100% quicker…
Very fast reliable and 100% quicker then going to shop
14 August 2026
Reply from Prepaid Mobile Recharge
Hi Darren Ryan, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Very bad service SCAM!!!!
Very bad service SCAM!!!!! Top up my phone with 10 euro and today been charged of 49 euro unbelievable
13 August 2026
Unprompted review
They're total scammers
They're total scammers. Don't leave them any information, especially your bank. Stay away. They don’t wanted paid back for unwanted subscription .
13 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Pawel, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Irfan Khan, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Muhammed Imran, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Faith Brown, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Be aware of SCAM
Absolutely horrible service. I top up my phone for £5. After a few days it took £49 from my bank account! Don't give them your card details. SCAM
12 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Aga, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Total scam
Total scam, please be so careful when topping up, topped up with Vodafone Spain 15€ 5 days later was charged 49€ from prepaid mobile and again 49€ a month later, when I got in touch with prepaid mobile and asked why I was been charged this fee, they said I subscribed to there offers, which I didn’t, when asked how they got my card details and would they show me proof I subscribed to there offer, nothing and still nothing, so please be careful,
30 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mike Hoey, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
It's a fraud
It's a fraud. Be careful. Taking money for subscribtions, you never made. Avoid.
11 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Alexandar Petrov, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
SCAM! Be careful!
Be careful, this is a scam and spam service. You top-up any mobile operator line, and you will find a charge of 49 euros after 3 days for a subscription you never asked for. No refund is offered, only cancellation. I am going to the police and block the payment with the credit card company. Stay away from their services.
They will invent and make up some mobile numbers that you do not own and they will say that you asked for a recharge on that number, although it is an unknown number owned by somebody that you don't know.
Also, even if you did by mistake use willingly their service, please note that in the EU (and they are based in Cyprus, which is EU) there is European consumer protection legislation governing online purchases, including services. The standard cooling-off period is 14 days, during which consumers may change their mind without having to give a reason. This was originally established by the Consumer Rights Directive (2011/83/EU) and recently updated by Directive (EU) 2023/2673, which requires e-commerce sites to provide an immediate digital interface – the so-called ‘withdrawal button’.
Again, they are a SCAM site, stay away.
12 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Massimo Radice BCN, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Yoigo top-up for your number ending in 4701 was delivered. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
AVOID !!
AVOID !!! TOTAL SCAM. They take your card details and sign you up unknowingly to a subscription charge of £49. Still battling with them now to get a refund.
11 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Claire Venables, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Tesco Mobile top-up with PIN Code 9162 **** **** 6642 for your number ending in 1399 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Charged £135 for a "subscription" I never agreed to — company won't identify itself or provide proof
In June 2026 I topped up a prepaid Tesco mobile SIM with £10 while I was in the UK. Without my knowledge, that transaction apparently enrolled me in a recurring £45/month "subscription" through Prepaid Mobile Recharge (prepaid-mobile-recharge.com, which also emails from topup-mobile.co). I was charged three times — 5 June, 7 July, and 6 August — a total of £135, for a service I never used and don't recall knowingly agreeing to.
For context on why this hit especially hard: I was in the UK because my father had just passed away, and I needed working phone service to organize his funeral and start administering his estate. Untangling a hidden subscription with a company that won't even confirm its legal name was the last thing I had bandwidth for.
Here's how my attempt to resolve it went, in order:
7 Aug: I emailed asking them to cancel the subscription and refund all three charges.
8 Aug: "Chelsea" in Customer Support cancelled the subscription but refused any refund, saying my cancellation came outside the free trial period.
9 Aug: I replied that I never signed up for or authorized a recurring charge. "Margaret," who signs off as "Compliance Officer," responded with a boilerplate explanation of a "3-day free trial" and a "Terms & Conditions checkbox," and offered a 20% partial refund of only the most recent charge as a "goodwill gesture."
9 Aug (same day): I declined the 20% offer and asked Margaret directly for (1) a copy of the actual sign-up page I supposedly agreed to, and (2) the legal name of the company behind the service, since it was reached via what looked like a Tesco top-up flow.
10 Aug: Margaret repeated nearly the same boilerplate and called the 20% offer "final." Neither question was answered.
10 Aug (my reply): I asked again, specifically, for the registered company name and a copy of the sign-up page.
11 Aug: Margaret's reply linked only to the general Terms & Conditions page on their website — not the actual page I would have seen at sign-up — and still gave no company registration details. The refund offer stayed at 20%.
A few things stand out. Their own email footer states the subscription fee is "€49/month," not the £45 I was actually charged — which undercuts their repeated claim that pricing is "clearly outlined" at sign-up. And "Margaret, Compliance Officer" has only ever signed with a first name, with no surname, employee ID, or company registration details provided despite being asked twice — for a role whose whole job is compliance and accountability, that's notable on its own.
I want to be clear that I can't independently verify what happens on their sign-up flow, so I won't say outright that this is fraud — but based on my own experience, and after reading a number of similar complaints from other reviewers here describing the same pattern (small top-up, hidden recurring charge, refusal to refund, a scripted "20%" offer), it's hard to see this as anything other than a deliberate, recurring practice rather than an isolated mistake.
I've already disputed all three charges with my credit card company. I'd encourage anyone else affected to do the same, and to report this to UK Trading Standards. My advice to other readers: if you're topping up a phone in the UK, go directly through your carrier or a recognized retailer — not a third-party link — and check the domain carefully before entering card details.
—Hitesh P.
10 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Tesh Patel, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Tesco mobile top-up with PIN Code 9230 **** **** 8838 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Furthermore, an email reminder was sent to inform you regarding your active subscription and the upcoming recurring transactions.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Charged My elderly mother twice…
Charged My elderly mother twice payments almost £50 after she thought she had just bought a £10 online top up (she never received any phone credit either)
I emailed the company and was told the "subscription" had now been cancelled and no further money would be taken.
My mother has just had another payment go from her account.
This is theft.
Avoid this robbing company who target vulnerable people at all costs.
11 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Miss Julie Anne Smith, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Total Scam – Subscription Trap!
0 stars if I could. Please avoid this company! I bought a £10 Lebara top-up for a friend and was secretly signed up for a £49/month subscription that I never asked for or agreed to.
When I complained, they refused a full refund even after admitting in an email that their subscription terms "may not have been as clear as they should have been." Absolute scam site.
6 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Ernest Gyamfi, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that the top-up was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
0 star for this company guys please…
0 star for this company guys please please don’t buy anything from this company.
Purchase the £30 EE topup for my friend which received after 2 days and this morning they charge me £49 for nonsense subscription which I never ask for, so I complain this morning and got email back and as they mention on email that the subscription terms may not have been as clear as they should have been but they still took from my account £49.
Scam Scam scam.
And I’m going to take legal action on this company as they have clearly mention even in they own email which I have proof that the subscription terms may not have been as clear as they should have.
11 August 2026
Unprompted review
Deceptive and dishonest platform
This site is exceedingly deceptive in that merely purchasing a top-up one "subscribes" to not merely an entry-level subscription but their premium subscription. I would never have selected a subscription of £49. Trying to resolve this problem is met with a paltry 20% refund offer.
Then, I received an email stating that I'd taken another subscription of €9 which is not the case.
Very infuruating and time-consuming trying to establish that I have been misleadingly billed as no proof can be provided that I selected either of these options.
12 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sarah Chester-Browne, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
⚠️ This is a scam
⚠️ This is a scam — please be careful.
⚠️ This is a scam — please be careful.
I tried to top up my O2 Pay As You Go mobile, but the website I found appeared to be part of O2 when it absolutely was not.
Thankfully, Barclays blocked the transaction before any money was taken. I then had to change my details as a precaution and take steps to protect myself.
Please be extremely careful when topping up your mobile. I would strongly recommend avoiding unfamiliar third-party websites and using only the official O2 channels. Check the website address carefully before entering any personal or payment details.
I was lucky that my bank blocked it. Please don’t make the same mistake I did.
9 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mohamad mayah, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
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