Being forced to do this review is a bit off putting
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prepaid Mobile Recharge
Hi Paul Birtwell, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Busy not got time for these reviews
19 August 2026
DO NOT USE!!!!! FRAUD FRAUD FRAUD
DO NOT USE!!!!!! WARNING...
I'VE JUST HAD TO GO THROUGH THE FRAUD DEPARTMENT WROTH MY BANK AND FINANCIAL OMBUDSMAN TO SORT THIS. DISGUSTING, ILLEGAL, UNLAWFUL, DEVIOUS COMPANY. Would give zero stars if I could.
16 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Comfort Omodibo, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Doug, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
good very good
18 August 2026
Reply from Prepaid Mobile Recharge
Hi Matthew Chan, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
This is clearly a scam
This is clearly a scam. I paid £9.80 to top up my granddaughter’s mobile which did not take effect with Lebara then all of a sudden they are taking £49 per month out of my account!!!
The company should be avoided. They are based in Nicosia, Cyprus.
I have had my bank block them. Please be aware.
12 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Bill M, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
SCAMMERS!! Beware !!!
Do not get a top-up card from this company you will not receive it and then they will bleed you dry taking £49 a month from your bank account without your consent.  I thought this was a legitimate EE top site absolutely not complete scammers. I contacted them and they offered me a 20% refund. This is absolutely disgusting. So far. I have been charged £147 for nothing. I have received nothing for this. I absolutely did not sign up for any subscription. Do not use this site.!!!
17 June 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Paula Price, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Joe, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
SCAM: non consensual subscriptions
BEWARE! This is a scam ‘hidden subscription’ site - not an authentic top-up service.
This subscription service gets you NOTHING just discounts!!
They will sign you up for a subscription service without you knowing. I called customer service, and they said that as soon as you make a purchase, you are automatically subscribed, and that all the information is clearly on the website. I looked on the website, and no such thing is stated. When I called customer service, I was told by someone else that this isn't the case? So their team are just making stuff up, they all sounded demoralised. It must be difficult spending your day making stuff up for a dodgy company.
17 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Balenji Mwiche, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
BEWARE! This is a scam ‘hidden subscription’ site - not an authentic top up service.
I bought a £20.00 mobile top up for my husband thinking I was on the Tesco Mobile site while he was visiting the UK and suddenly two weeks later another £50.00 was taken from my bank. Read reviews - it happens to scores of people.
Beware of inadvertently signing up for unauthorised or hidden subscriptions from this company. I tried getting a refund but although agreeing to cancel my subscription so far I have been unsuccessful.
Reported to the authorities for corrupt practices.
Such a shame - why not run an honest business instead of just screwing people over for a living?
——————
To Prepaid Mobile Recharge
Thank you for your reply. You already have my details. I sent them to you when I requested a refund and you denied it.
You have charged me, without asking, for another £50.00 ‘top up’ that I still have not received. If we ever receive a genuine top up voucher from you I will of course amend this review.
Until then you have £50.00 of my money that I either want a top up voucher for, or a refund.
Rgds
14 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Karen Tesar, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Fateha Begum, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Really good service
15 August 2026
Reply from Prepaid Mobile Recharge
Hi Ihsan Ullah, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
SCAMMERS !!!!
1 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Diana Raducu, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your EE top-up with PIN Code 1618 **** **** 3806 for your number ending in 2928 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
ok but laborious
15 August 2026
Reply from Prepaid Mobile Recharge
Hi Hugh, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
wasted a lot of time
14 August 2026
Reply from Prepaid Mobile Recharge
Hi SYED HUSAIN, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi RLD, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Mark Hunt, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
No instant top up number/ expires on…
No instant top up number/ expires on the same day
14 August 2026
Reply from Prepaid Mobile Recharge
Hi Unknown T, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Maithri Porwal, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
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