Premier Hot Tubs Reviews 

Had a great experience with Premier Hot Tubs. I was helped numerous times during the process with any questions I had before I ordered. Ordering was simple and delivery was expertly managed by Rick and Karen. They came prepared and made a challenging install look very straightforward! They even helped me work out the best lifter based on the space I had available, and have answered questions post-install. Wouldn’t hesitate to recommend.

Excellent communication. Easy to deal with. Everything simple with regards to delivery/set up/maintenance.
Hot tub was priced considerably lower than the same tub from other suppliers. Very pleased.

Premier Hot Tubs have been excellent from start to finish. From the moment I placed my order, they kept me fully informed about the progress and expected delivery of my hot tub. The installation took place at the end of November 2025, and the team arrived exactly when they said they would.

The installation itself was quick, safe, and very efficient. They also provided clear documentation on caring for the hot tub and guidance on installing the WiFi module, which I was able to set up afterwards without any issues.

We’re absolutely loving the hot tub and are pleasantly surprised to find it more economical to run than we expected. Overall, a smooth, professional experience and a company I’m very happy to recommend.

At the start of November we decided to order a hot tub for Christmas. Premier seemed to have a good choice at very reasonable prices so we contacted them to discuss. We decided on a Barbados has it had 2 lounge areas. They gave helpful advice especially around the access to our property. Initially due to a tight corner we were advised that we would need a crane lift but Rick kindly reviewed our situation & suggested that if we were able to remove some gates & one bollard they should be able to access our garden. The hot tub was ordered & delivered by 2 helpful chaps at the start of December. Unfortunately the next day when looking to set up we found the electrical cable was missing. We contacted Premier & they were very apologetic & sent an urgent delivery the next day. It has been set up & is working well. We have loved using it with family over Christmas & the New Year. We are very pleased with our hot tub & would recommend the helpful team at Premier Hot Tubs.

From buying the tub until delivery, everything went smoothly with lots of useful support and documentation to assist with set up etc.

Karen was excellent throughout the whole process and kept me fully updated from start to finish. The delivery team were fantastic, helpful and polite. The TV was a really nice touch.

I’d definitely recommend this company.

Great customer service, delivered in time, great value for money 😀

Great products and service, highly recommended

Delighted with our Tahiti hot tub. The team at premier Hot Tubs were a pleasure to deal with from my initial email through to delivery *****

The sales experience was very positive, the delivery was well coordinated and the delivery team were very careful and helpful.

The tub was exactly as specified and really great quality.

I had a few questions after the tub had been delivered - they were answered very quickly and effectively.

Very happy to recommend Karen and the team at Premier Hot Tubs!

Really helpful comprehensive and prompt service. Excellent value for money
It’s a great hot tub too.

Really happy with our hot tub. The sale went smoothly, and issues sorted. Price was great! Delivery was really smooth. Friendly helpful people. Highly recommend

This company went above and beyond my expectations. Perfect delivery and a fabulous customer service team. Would highly recommend to anyone.

I’ve recently purchased a new hot tub from premier hot tubs. This is my second tub from these guys. My original tub was still in great condition and working perfectly but due to a garden makeover we decided to sell this one on and purchase a new tub with a different layout (St Lucia) Amazing to deal with and reply to any technical questions very quickly.
Would highly recommend.

From initial contact, Karen ran through process and delivery etc and comms were great throughout. I had a particular delivery conundrum in that we had to come via my neighbours garden into mine. Rick who was their delivery guy was fantastic and got over any hurdles with little fuss. I would recommend Premier Hot Tubs for cost, quality and excellent support throughout. Well done and thanks to the Premier team.

We got a Grand Bahama 10 seater delivered from Premier Hot Tubs and from start to finish the company was very professional. We had a slight issue at the end, but they reacted to it immediately and it was resolved very quickly, showing great customer service. Great products and great care & attention from them.

Great company to deal with who made the whole process from selection and purchase to installation simple and effective. The hot tub we bought was amazing and as we also bought extras including the coverlifter, we were completely set up from day one. Great choice on the website and the delivery team were amazingly helpful. They were undoubtedly the best value for money and we couldn’t fault anything.

After reviewing many companies, I chose to go with Premier Hot Tubs and cannot fault them, sales process was easy, reasonably priced and myself and the family are loving the hot tub a month in. The addition of a built in TV is such a unique and amazing addition. Delivery was fast and easy, post sales support has also been great, very responsive . Highly recommend.

Buying from premier hot tubs was really easy.
From start to finish they answer all your queries. The gentleman that delivered the hot tub couldn’t have been more helpful he set it up give me a quick run through of the operation of the tub then was off all done and finished within the hour.
All I can say is was a pleasurable experience buying from them. And the price was great in the sale.