Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
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Company details
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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This service is absolutely amazing I…
This service is absolutely amazing I did belong to British Gas and was paying £70 a month. And I am disabled and depend heat and I have called them once and had to wait a week to come out. I have swapped to UW and they came out on the same day and fixed the problem next working day and all I pay is a minimum amount each month and when I need them it’s a £60 excess so I am saving money as well as having excellent service
29 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’ve had such a positive experience since joining UW. It’s great to know our team was able to respond quickly and get your heating back up and running, especially when it’s something so important. We’re also pleased that you’re saving money and finding our service reliable and supportive.
Thanks again for taking the time to share your experience!
Vicky
Head of Customer Success
Continued high standards
Efficient, kindly, and was up to the very high standards I have always experienced with Utility Warehouse.
25 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for providing such positive feedback. I am glad you continue to be satisfied by the use of the product.
Best Regards,
Vicky
Head of Customer Success.
Jane who dealt with my boiler service…Excellent service from Jane Woollaton
Jane who dealt with my boiler service booking was friendly, efficient and brilliant. Very pleasant to talk to and sorted my booking very quickly. Well done Jane.
11 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind words! We’re delighted to hear Jane made the process so smooth and pleasant. We’ll be sure to share your lovely feedback with her.
Kind regards,
Rachel
Simply happy. Problem solved. Great workmen
I had a great opportunity to meet Jeff.Wonderfull, polite, honest, smiley and kind person. Thank you so much Jeff for always keeping me updated with the work. Am happy and glad. Much appreciated.
11 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your wonderful feedback! We’re so glad to hear that Jeff made such a positive impression with his kindness and professionalism.
Best regards,
Rachel
Quick resolution of issue
Quick resolution of issue, friendly customer service
10 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thanks for your feedback - I’m glad we could help quickly and that our team was friendly!
Kind regards,
Rachel
Replacing our boiler efficiently
They helped us out immensely the representative that we spoke to was a lovely gentleman who went above and beyond helping us to get our boiler replaced during a stressful time. Helping us save money. The engineers were professional and efficient quickly replacing the boiler in a timely fashion.
9 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind words. I’m really glad we were able to support you during what must have been a stressful time. It’s great to hear that our representative could make the process easier for you, and I’ll be sure to share your feedback with our engineers.
Thank you,
Rachel
Had a new boiler installed which was…
Had a new boiler installed which was done on a date most convenient for me. Just needed the flue outside to be sealed. From start to finish everything was done very professionally. Ray at preferred was totally efficient sorting out everything for me . Many thanks
9 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for taking the time to leave this lovely review. I’m really pleased to hear that everything went smoothly with your boiler installation and that we could arrange it at a time that suited you best. I’ll make sure to pass on your kind words to Ray.
Kind regards,
Rachel
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
My front door deadlock mechanism needed aligning to fit in the pocket of the door and the repair was booked through Preferred. The locksmith they sent out was excellent – he arrived promptly, was polite and professional, and quickly identified and fixed the issue. He explained what had gone wrong and made sure the lock was working smoothly before leaving.
The whole process was stress-free, and I felt reassured knowing it was handled properly. Great service from both Preferred for arranging the visit, and from the locksmith for carrying out the repair. I wouldn’t hesitate to recommend this service.
4 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for taking the time to share your experience! We’re happy to hear that the locksmith arrived promptly, explained everything clearly, and resolved the issue efficiently.
It’s positive to know that the whole process was stress-free and gave you peace of mind. Your kind words mean a lot, and we really appreciate your recommendation. We’ll be sure to pass your feedback on to the Company who resolved your Emergency!
Have a lovely afternoon!
Vicky
Head of Customer Success
Ray and Joel were absolutely amazing…
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his advice and prompt approach to support me and get my new boiler sorted as quickly as possible made it so much easier to cope with. Always answered or returned my calls with answers and support for all my queries.
Thank you Ray and Joel! We need more customer service people like you guys!
5 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for sharing your experience. I’m so pleased our team could support you, and I’ll be sure to pass on your kind words to Ray and Joel. Your feedback is truly appreciated.
Best regards,
Rachel
Prompt and very professional
Prompt and very professional. Both from the call from Katie and the very professional and polite electrician. Very happy with service
2 September 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind feedback. I’m delighted that Katie and our electrician provided a prompt, professional, and courteous service. Your satisfaction is very important to us.
Kind regards,
Rachel
Ross at Preferred has been super…
Ross at Preferred has been super helpful in arranging repairs to my heating system. I had some issues with the attending company and Ross has called me or communicated with me at every step of the way. He has been a great support throughout. Thank you so much Ross!
31 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for sharing your experience. I’m really pleased to hear that Ross was able to support you so well and keep you informed at every step. It’s great to know he made the process easier for you, and I’ll make sure your generous words are passed on to him.
Best regards,
Rachel
5 STAR RATING
I gave a 5 Star rating because my call was answered very quickly. My query was dealt with in a professional, courteous and caring manner(by Ami) and everything was sorted properly by her in no time at all. Very pleased.
29 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for the 5 stars! I’m so glad Amy was able to help you quickly and professionally. I’ll make sure she hears your kind feedback.
Kind regards,
Rachel
Very helpful and great customer service experience
Eden & Nick were both extremely helpful dealing with our plumbing emergency which was a very stressful time, they both went above & beyond to get our issue resolved as quickly as possible. We're very grateful to both for their assistance
26 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your generous words. I’m really glad to hear that Eden and Nick were able to support you during such a stressful time and get everything resolved quickly. I’ll make sure your feedback is passed on to them - I know they’ll really appreciate it.
We’re grateful for your feedback and happy we could help.
Kind regards,
Rachel
Very dissatisfied with the service
Very dissatisfied with the service. I had a water leak which I reported immediately. It took 4 days for an engineer (plumber) to come *only to have a look). Instead of fixing the water leak, he just walked away. I had to call over and over again to get things sorted. Every single web link I've been sent does not work and I'm still finding it impossible how to contact them regarding the claim I want to put for the damage the property has suffered due to the constant water leak that could have been fixed 4 days ago.
27 August 2025
Unprompted review
Reply from Preferred Management Solutions
I’m really sorry to hear about your experience and the difficulties you’ve faced in getting this resolved. I'd like the chance to discuss your case in detail and help you with your claim.
Could you please email us at feedback@wearepreferred.co.uk with the best time and number to call you?
Kind regards,
Rachel
Katie was amazing!
Katie dealt with my issue very promptly and kept in constant contact with updates. Katie was able to secure an engineer visit within 1 hour of my call and the problem was rectified by the engineer. Super, prompt service. Thank you!
26 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! I’m thrilled Katie could provide prompt updates and support, and I’m glad the engineer was able to resolve the issue quickly. I’ll be sure to pass your fantastic feedback on to her.
Best regards,
Rachel
Exemplary customer service
James R was so friendly, helpful & clearly knows his job.
He took time to listen to the issue and was professional and prompt in offering a solution…
It is rare I leave a review but when customer service exceeds expectations then I am compelled to say thank you James for restoring my faith!
26 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for taking the time to share your experience! I am delighted to hear that James provided such friendly, knowledgeable, and professional service. I'll be sure to pass your kind words on to him - he’ll be thrilled to hear them!
Kind regards,
Rachel
The engineer who came to my home was…
The engineer who came to my home was professional, courteous and reassuring, and he successfully resolved the issue.
23 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind feedback! I'm delighted to hear our engineer was professional and reassuring, and that he was able to resolve the issue for you.
Kind regards,
Rachel
Reply from Preferred Management Solutions
Thank you for your review! I’m really pleased to hear that your issue was sorted quickly.
Best regards,
Rachel
Prompt service
I reported an issue at 12.30 and by 15.30 the same day the issue had been rectified. We were constantly kept up to date throughout. Brilliant service.
19 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback! I'm so pleased we could resolve this quickly and keep you updated. We really appreciate your support!
Kind regards,
Rachel
Super responsive
Super responsive, efficient, friendly, organised, with great online facilities. Everything happens in realtime.
14 August 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for the lovely feedback Michael! I'm pleased to see we reacted quickly when you needed us most!! Please don't hesitate in contacting us again if you require our assistance in the near future!
Have a great day!
Vicky
Head of Customer Success
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