Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
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Company details
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Preferred Management Solutions
Thank you kindly for leaving this feedback. I'm pleased to hear you are satisfied with the service provided.
Have a lovely day!
Vicky
Excellent service and Robert was super…
Excellent service and Robert was super helpful and very nice.
12 June 2026
Reply from Preferred Management Solutions
Thank you very much for your kind feedback. I'm pleased to hear of the satisfaction with the delivery of service.
Best Regards,
Vicky
Very poor service
Failed to live up to their own promises, under delivered.
Emergency with hole in roof leaking water into house which took a ceiling down.
Emergency trade came 24 hrs later, took a look, didnt do anything by ways of repair and said it would need to be quoted for.
Nothing for 3 or 4 days (remember hole in roof still). Chased and was told a quote would be with me in 4 hours. 3 days later nothing, 1 week on for initial problem being reported as an emergency.
Then a phone call with an apology and still no quote.
Decided to use local trade to get fix done.
Very poor service and as they are LVs preferred choice i think i will be change insurance provider also. Would not use ever.
11 June 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for taking the time to share your feedback.
I am sorry to hear about your experience and appreciate how frustrating this situation must have been, particularly given the nature of the emergency and the impact it had on your home. I can understand why the delays and lack of communication would have caused disappointment.
We take all feedback seriously, as it helps us identify where we can improve both our service and customer experience. Whilst I am unable to comment on the specifics of your case through this platform, I would encourage you to contact us directly if you would like your concerns to be reviewed further.
Should you wish to discuss your experience in more detail, please email feedback@wearepreferred.co.uk, and a member of the team will be happy to look into the matter and respond accordingly.
Thank you again for bringing your concerns to our attention.
Kindest Regards
Vicky
Would be great if there was feedback to…
Would be great if there was feedback to the landlord after the visit ( as sometimes there is a lack of information from tenant to landlord) . Also this time the link emailed for update on visit did not work
3 June 2026
Reply from Preferred Management Solutions
Good morning,
I'm sorry to hear of the feedback provided and my apologies you encountered an issue with the link online.
If you do still require for me to share any information with yourself, Id be more than happy to do so. Please email on feedback@wearepreferred.co.uk and I will be happy to assist you.
Thank you for your feedback.
Vicky
Head of claims
Joel was absolutely excellent
Joel was absolutely excellent. We were really struggling to get anyone out on a Sunday to our lack of power and he worked really hard to get someone to us by 3pm at the latest. Really fab team and so, so grateful! Thank you!!
7 June 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind feedback.
I'm delighted to hear that Joel was able to help during such a stressful situation and worked hard to arrange assistance for you on a Sunday. It's great to know the team was able to get someone out to you by 3pm and provide the support you needed.
I'll make sure your lovely comments are passed on to Joel and the wider team.
Thank you again for taking the time to share your experience, it's very much appreciated.
Vicky
Head of Claims
David smith the customer services
David smith the customer services
personal was very helpful.
23 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. I'm pleased to hear that David Smith from my team was very helpful and provided you with a positive experience.
I'll make sure your kind comments are passed on.
Thank you for taking the time to share your experience.
Vicky
Head of Claims
First home improvements
First home improvements , Dan and Liam have done a fantastic job on installing my windows and door .
Great job .
22 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind feedback.
It's great to hear that Dan and Liam did a fantastic job installing your windows and door. I'll be sure to pass on your comments to the team.
Thank you again for the feedback.
Vicky
Appointment booked for 8
Appointment booked for 8 - 12 in the morning yesterday. Called at 12.42 to say the engineer was running late. Another morning taken off work and no accountability on Preferreds part. Would not recommend
20 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. Im sorry to hear of your experience.
If you'd like your concerns to be formally reviewed, please contact feedback@wearepreferred.co.uk and the appropriate team will investigate the matter further.
Thank you
Vicky
David was very helpful when I had…
David was very helpful when I had issues with online claim submission
7 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind feedback, Ill ensure David has this feedback passed over to himself directly.
Vicky
I spoke to David Smith
I spoke to David Smith. He addressed the issues in my claim promptly over call.
7 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. Im pleased to hear that David Smith was able to address the issues with your claim promptly during your call. I'll be sure to pass your kind comments on to him.
I appreciate you taking the time to share your experience.
The magic of Boiler Maintence & Repair Insurance
Been having continued problems with boiler breaking down. All through the visits to repair, the customer service team have been helpful, informative, & taken responsibility to resolve the problem as quickly as possible. The communication, & helpfulness have been outstanding, the call back from David Smith was especially helpful. Well done!
7 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thanks for your feedback.
It’s great to hear that you found the team helpful, informative, and proactive in working to resolve the issue as quickly as possible. I'm especially pleased that David Smith’s callback was so helpful, and we’ll be sure to pass your kind comments on to him and the wider team.
All the best
Vicky
Well done to David Smith who was very Efficient in handling my booking.
David Smith was very efficient in dealing with my requests and handling any concerns I had about the boiler engineer re-booking. Unfortunately the first appointment was cancelled last minute by the handling team and I was very frustrated as this was not what was previously agreed when I first called on the 29th April . David did his best to correct this and ensured I would be compensated for this inconvenience given I am a new customer to UW Boiler home care.
30 April 2026
Unprompted review
Reply from Preferred Management Solutions
Im very pleased to hear that David was able to assist efficiently, address your concerns, and help arrange a new appointment for you. I'll be sure to pass on your kind comments to him. I also appreciate your patience and understanding while we worked to resolve the issue for you.
Have a great day!
Vicky
My appointment for a boiler repair was…
My appointment for a boiler repair was cancelled last minute today much to my frustration and disappointment as i explained i needed hot water for the weekend due to medical problems and David Smith has just called to rebook an engineer for tomorrow between 0800 and midday, which I am extremely grateful for, thank you very much David.
1 May 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. I am pleased to hear that David was able to resolve your query effectively! Ill ensure David is passed over your comments.
Have a great day,
Vicky
Received a prompt service from David S
Received a prompt service from David S. Appreciate that he called me (landlord) to keep me updated on the work and arranged engineer to visit property with my tenant.
29 April 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your feedback. I'm pleased to hear David was able to resolve this promptly for you.
Best Regards,
Vicky
Helpful and polite and efficient…
Helpful and polite and efficient service from David
28 April 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you for taking the time to leave a review about David. I’m pleased to hear that he supported you with such care and kept you at ease throughout your claims process.
I have passed this on to David to ensure he see's the deserving feedback.
Have a lovely day!
Vicky
Head of Claims
I Had a water leak in my bathroom so…
I Had a water leak in my bathroom so cotacted Lloyds Home Emergency Cover who contacted Preferred on my behalf. Engineer came this morning fixed the problem quickly and water is coming out of my taps again ! Good service, would recommend.
28 April 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for providing your feedback.
I am pleased to hear that we have resolved your Emergency quickly! Please don't hesitate in reaching out to us in the future!
Have a great day!
Vicky
Head of Claims
If I could leave no stars I would
If I could leave no stars I would, this company in collaboration with Utility Warehouse, is so frustrating to get my compensation paid into my bank, after numerous emails, phone calls, etc. They had my bank details from the off, ie 19th March. They say it takes 30 days to transfer the money into my account, when they now tell me 60 days! UW assured me the matter would be escalate, not so much info from PM. I have sent emails ro the CEO of UW to no avail! I will not be renewing my boiler cover insurance with these companies, and believe me I am seriously thinking of switching my energy and home insurance too
UPDATE 21st April.
Hallelijah! It pays to complain! my compensation has gone into my bank!
19 March 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you Anne for your feedback. I’m really sorry that the payment took longer than expected. I completely understand how frustrating that must have been for you!
I’m very pleased to see that the compensation has now reached your account, and I appreciate your patience while this was being resolved.
Your experience is not the level of service we aim to provide, and your feedback is important in helping us improve how we manage payments and communication going forward.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch @ feedback@wearepreferred.co.uk.
Kindest Regards,
Vicky
Great Company
Recently dealt with Preferred Management Solutions.
Ray was exceptionally good from start for finish.
Ray organised a visit to see if a brand new boiler could be fitted from an old back
boiler, within no time after the visit, we had a company come in to install a Baxi boiler called On Demand Plumbing & Heating who were very professional in every way! Thank you so much to this company for all your help !!!
30 March 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for this feedback.
I will ensure Ray has this feedback passed on to him directly. I will also ensure the engineer team are passed over your kind feedback! I'm pleased the journey was a smooth one for you!
Best regards,
Vicky
Prompt service received
Prompt service received. Came at the exact time. Work finished nicely.
25 March 2026
Reply from Preferred Management Solutions
Thank you for your kind feedback!
I'm really pleased to hear that you were happy with the prompt service and that everything was completed to your satisfaction. I’ll be sure to pass your comments on to the team, they’ll really appreciate it.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Vicky
Excellent service
Katie dealt with everything initially very helpful and booked engineer for same day which was amazing . I had to change it to next day for tenants convenience and it was done immediately. I was also contacted with confirmation work had been completed and details of problem. Excellent service all round. Many thanks
20 March 2026
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for feeding this back to us. I will ensure that Katie also see's this feedback! I'm glad we have managed to get everything resolved here for you.
If you require us in the future, you know where we are!
Have a great day!
Vicky
Head of Claims
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