PowerSmart Solutions Reviews 

1,274
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and expertise. People found the customer service outstanding, with clear communication and no pressure during sales. The service provided is often described as efficient and smooth, from initial consultation to quick installation, making the overall user experience very positive and hassle-free. However, some customers noted issues with product performance, finding systems were not always adequately sized or did not work as advised, sometimes experiencing faults. Additionally, a few people felt installations occasionally faced problems, such as wrong equipment, requiring re-wiring, or incorrect placement.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the efficient installation, excellent... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction with the quality and... See more

User experience

Users describe positive interactions with the user experience, highlighting seamless and efficient... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more

Company replied

Rated 5 out of 5 stars

Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more

Rated 5 out of 5 stars

From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more

Company replied

Rated 5 out of 5 stars

Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more

Company replied


Company details

  1. #4 of 6 best companies in Solar Energy Company
  2. #1 of 1 best companies in Electrical Engineer
  3. #3 of 3 best companies in Energy Equipment and Solutions
  4. #3 of 3 best companies in Green Energy Supplier
  5. #4 of 4 best companies in Solar Energy Equipment Supplier
  6. #2 of 2 best companies in Solar Photovoltaic Power Plant

Written by the company

We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,274)

90 reviews in the last 12 months

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Rated 4 out of 5 stars

Install went well

Install went well, quick and efficient. The incorrect sized circuit breaker was installed on installation and the inverter kept tripping out until it was fixed a few days later but other than that I am happy with the overall install at this stage.

23 January 2025
Rated 5 out of 5 stars

We got exactly whcol and pips solarat we

We got exactly what we were told we were going to get. Tradies turned up on time, keeping us updated with progress. They did a clean and professional job. They explained how everything worked. The app is a great way to keep a check on how the system works

22 January 2025
Rated 4 out of 5 stars

The whole entire experience from start…

The whole entire experience from start to finish was terrific! However the only problem was the inverter had to be mounted so it's in direct sunlight. It would be good if a sun viser or cover would be provided to cover the inverter to get better efficiency instead of trying to find and buy expensive covers or make one.

19 January 2025
Rated 5 out of 5 stars

From the initial visit to our home from… Jason Ralph

From the initial visit to our home from your salesman Jason Ralph, everything was explained in detail without being to confusing and with total professional attitude.
The installation guys were very polite professional and quick to do the job.
Have recommended your company to a couple of people.
Hopefully if they contact you they will experience the same as us.

19 January 2025
Rated 5 out of 5 stars

Totally recommended!

Before making our decision to use PowerSmart's service, we did our research and received a few quotes from other competitors. PowerSmart's price is not the lowest among them, but I was extremely impressed that they sent an actual person to our property for a consult, and they explained to us in details where and how many panels we can fit onto the roof to maximise the profit we can get from solar energy. Other companies usually just plug your address into their application which will just place the panels anywhere on the roof.
The warranty they offer for the panels and their workmanship is also longer than many other companies as well!
The installation process went smoothly without any hiccups. We are very happy with the service so far.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Solar Solution

Very happy with the analysis that PowerSmart Solutions did to determine my needs re Solar and happy with the solution.
Installation went well, everything up and running so very happy.

20 January 2025
Rated 5 out of 5 stars

You guys were amazing. Outstanding service

You guys were amazing. When you came to our house the first time the installers found we had a hole in our roof, which turned out to be 4 holes and some faulty tiles . You gave us time to get a repairer in to fix them, you kept in contact with us all the way. Never pressured us which was great especially as all this happened over Christmas.
The installers went through everything with us explained how the app worked, showed us what to do if ever it needed restarting. We are just so happy and couldn't recommend you more highly .Thank you

20 January 2025

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