PowerSmart Solutions Reviews 1,270

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth transitions, efficient communication, and excellent customer support. Reviewers also found the user experience to be very positive, noting the ease of installation and the clear explanations provided. However, some people were dissatisfied with the product, mentioning issues with system sizing not meeting expectations or problems with the installation leading to additional costs and faults. A few other people also felt that post-installation service was lacking, and some experienced delays or incorrect equipment being brought to the site.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, with many praising the efficient and professional installation... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the efficient installation, great quality... See more

User experience

People report positive experiences with user experience. Customers praise the overall system performance,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more

Company replied

Rated 5 out of 5 stars

Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more

Rated 5 out of 5 stars

From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more

Company replied

Rated 5 out of 5 stars

Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more

Company replied


Company details

  1. #4 of 5 best companies in Solar Energy Company
  2. #1 of 1 best companies in Electrical Engineer
  3. #3 of 3 best companies in Energy Equipment and Solutions
  4. #3 of 3 best companies in Green Energy Supplier
  5. #4 of 4 best companies in Solar Energy Equipment Supplier
  6. #2 of 2 best companies in Solar Photovoltaic Power Plant

Written by the company

We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professionalism of the people who did the job

They informed me that they are running late due to an accident and that was very good of them.
They did the job according to schedule and made sure the property was clean, took all the rubbish.
When everything was done, the showed us the solar box and what to do next.
I would put in a good word to friens who would like to have solar panels installed.

17 February 2025
Rated 5 out of 5 stars

Super Easy Process

Dan was friendly, understanding and explained everything fully. The process was easy and stress free. The installation was very quick and the guys were very polite. We also love the app to see the benefits.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Tradies used items from my house without asking (theft)…

Tradies used wood from my house without asking,
Spoke to them on the phone for them to replace it, gave them the dimensions of the plank and they just bought over something different
So basically didn’t care 👍

16 February 2025
PowerSmart Solutions logo

Reply from PowerSmart Solutions

Rhys,
unfortunately the wall that you inverter is mounted to is made of asbestos which we legally can not attach to. The installers tried to contact you just as I have now without success. Rather than leave the job unfinished, they used a piece of spare wood to complete the job. This was replaced as requested with the size advised.

Rated 5 out of 5 stars

We couldn’t be happier with the service…

We couldn’t be happier with the service we got from PowerSmart! Everything went smoothly from beginning to end, and we were kept in the loop the whole time. Our sales consultant, Dan, was incredibly helpful and really knew his stuff, which made it easy for us to pick the perfect system for our needs. The installation crew was super professional and got the job done quickly. We recommend PowerSmart to all our family and friends!

16 February 2025
Rated 4 out of 5 stars

Prompt Professional Install, More knowledge on product at consultation

Installers were prompt and handled themselves in a professional manner. Worked with me to provide a hidden solution through the roof for no visible conduits. Garage install.

Would be nice to have more info on the panels/inverter at consultation and to explain the ins and outs. Not just it’s a good quality system, doesn’t leave much trust that they know the product. Turns out to be working well so far, just more knowledge on the product there trying to sell.

Happy with the system, would recommend to others.

12 February 2025
Rated 5 out of 5 stars

The team were great

The team were great. Very informative, took time to explain everything. Initial install had an accident and rectified immediately. Very neat job and quick.

10 February 2025
Rated 4 out of 5 stars

Four Stars iI felt was appropriate

Four Stars is what I felt was a good fit. The initial consultation with Jason was excellent and he was able to answer all our questions with ease. His understanding of the delay in processing the contract over the Christmas break with Banks n solicitors and our settlement was excellent and even though the signing off was delayed everything went smoothly
The installation team was fast efficient and knowledgeable although an email the day before for introduction of the team would have been appreciated. The installation went smoothly and the handover was completed although rushed.

6 February 2025
Rated 4 out of 5 stars

Install went well

Install went well, quick and efficient. The incorrect sized circuit breaker was installed on installation and the inverter kept tripping out until it was fixed a few days later but other than that I am happy with the overall install at this stage.

23 January 2025

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