I'm a pottery equipment engineer & regularly get spare parts from Potclays. Their service is amazing! Sarah in Customer Service is always helpful & as they have most spares in stock, they are d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Potclays several times now and they are excellent. One pot of brush-on glaze was damaged in transit once and was refunded without quibble. No other issues. Sarah sorted out my question regar... See more
Company replied
Great service from start to finish. Fast delivery and goods were all intact. The delivery box was a little battered but all the contents were fine luckily. The guy delivering was carrying 25kg under... See more
Company replied
I order from them regularly - they’re my main supplier for glazes, kiln furniture and odds and ends. It’s always really easy. Delivery is pretty quick, and everything’s packaged well. I don’t recall e... See more
Company replied
Company details
Written by the company
Potclays is a fourth-generation family owned and run company established here in the heart of the Potteries, Stoke-on-Trent, in 1932. We are a leading manufacturer and supplier of prepared clay bodies, ceramic materials, glazes, tools, equipment, machinery and kilns. We have two well stocked showrooms at our site in Etruria, where you can browse to your heart's content. Our friendly team are more than happy to discuss your needs and recommend the best products for you. For more in-depth advice, our experienced technical consultant is available to speak with by prior arrangement on certain weekdays. Highly popular pottery classes hosted by Wedgwood master potter, Jon French, are held here at Potclays each week. The highlight of our calendar is our Open Day which takes place each year in late September/early October, with free factory tours, demonstrations, workshops, and a sale event. We are wholeheartedly committed to "educlaytion" - promoting clay in education at every opportunity. We offer special support to schools, colleges and universities. Read more on our website, and stay up to date with our latest news on Facebook, Instagram and TikTok. We look forward to welcoming you to Potclays!
Contact info
Brickkiln Lane, ST4 7BP, Stoke on Trent, United Kingdom
- 01782219816
- becky.otter@potclays.co.uk
- www.potclays.co.uk
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Potclays are Brilliant!!!!
Hi everyone, I am an expat in Spain trying to set up my own pottery workshop, thus no local support available at the moment. So I emailed Potclays in desperation for help in installing my new German kiln. On Monday morning I got a phone call from James Otter at Potclays who patiently answered all my queries, sent me information via email, and spent twenty minutes or more going out of his way to offer help. My faith in human nature is now restored, Brexit notwithstanding, and Potclays now has a new and very committed customer!! First class kindness, second to none service. Thank you James!!
20 May 2019
Unprompted review
Reply from Potclays
Hi Tofigh, thank you very much for your kind words. We were very glad to have been able to help and don’t hesitate to contact us in the future if you need us!
A great and knowledgable shop
A great and knowledgable shop. I visit fairly often to attend courses here and top up with supplies. Really like the Mayco Stoke and Coat glazes at the moment. The staff in the shop are always great and very friendly. I’ve only had one small issue with an order, and when I contacted the store, they were able to solve my problem immediately. .
I know a lot of their stock comes from America, and this can involve a bit of a wait for delivery but I’ve found that by following their Facebook page, they will update deliver forecasts on their page.
I’ve also found them to be very good at given technical advice too, able to give sound advice about their products. Also, their courses are brilliant!
26 April 2019
Unprompted review
Reply from Potclays
Thanks for your kind words Elizabeth! Your review is very much appreciated. I'm glad to hear that you find our staff friendly & helpful, and that you enjoy attending our courses & workshops. Also I'm very happy to hear our Facebook updates are useful to you as regards the containers. International shipping is very difficult these days and delays are becoming more common. Many thanks once again, Becky Otter (Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.