J&T EXPRESS UK LTD Reviews 

⭐☆☆☆☆ (1/5)

Absolutely terrible experience with J&T Express. Based on my experience, I would strongly advise anyone to avoid this company if you want to save yourself a lot of stress.

They were unable to deliver a parcel to a normal apartment building that every other courier company has managed to deliver to without any issues. Instead of finding a solution, they simply kept marking the delivery as unsuccessful.

I also tried contacting them by email, but every email address I was given either bounced back or appeared to be inactive. The only available contact number connects you to a call centre where the staff are polite, but completely powerless. They have no direct communication with the warehouse or the drivers, so they cannot actually resolve any delivery problems.

To make matters even worse, the company has a policy that if the driver fails to deliver the parcel three times, it is automatically returned to the sender. There seems to be no way to stop the return, arrange collection, or speak to someone who can actually help.

In my opinion, this has been one of the most frustrating courier experiences I’ve ever had. I will never use J&T Express again and would not recommend them to anyone. If you value your time and want your parcel delivered, choose a different courier.

The company sent a tracking code and email and then a few hours later sent an email saying they tried but failed to deliver (even though I was home all day and can actually see the front door from my office chair). It feels very much like a scam. I shouldn’t have to contact you if you can’t find the address. Google maps can find it easily enough. Have you tried asking the driver to use that?

Delivery hasnt turned up, spoke with customer services via chat (their phoneline absolutely does not work) and they said the delivery was attempted-it was not as I was at home! They then changed their story and said the wrong phone number was input into the delivery information.... still no parcel! So frustrating as my daughters birthday presents are in there and her birthday is in two days!!

Improving service

My shoes travelled all the way from China, across multiple flights and thousands of miles, without a problem. Yet somehow, once they arrived in the UK, J&T Express completely failed at the final and most important part of the journey.

The courier left my parcel out in the street for anyone to take instead of delivering it safely. Unsurprisingly, it was stolen. I genuinely cannot understand how a delivery company thinks leaving a parcel unattended in the street is acceptable.

When I contacted customer services, they were dismissive, unhelpful and showed no real interest in resolving the issue. There was no accountability and no sense that they cared about what had happened.

The international part of the delivery was more reliable than the UK courier. If you value your parcels, I would strongly advise using a different delivery company. Based on my experience, I will never use J&T Express again.

**UPDATE**

THE COMPANY emailed me back and forth a number of times regarding the missing parcel and a compensation offer, in the end they kindly offer £20 transfer to my back that arrived swiftly the next day.

This has gone someway to my change in my review.

Absolutely disgusting company.
Their driver didn't even bother trying to deliver to me, he just left it at some random house, and customer support cannot even tell me where he left it!
All I was given was a vague picture of a random front door, after checking this is none of my neighbours.
At the time of writing I still haven't been given any information on where my parcel actually is, why it wasn't even attempted to be delivered to me, or what they plan to do to resolve this.
Avoid J&T at all costs.

Customer support replied quickly to my question, and the package was handled carefully. I’m happy with the service and will use them again.