One call was all it took to get my issue sorted and a new keyboard was received overnight. Oone should not be surprised by this level of Professionalism, this is how businesses should be run. Thank yo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The desk converter was dispatched straight away (faster than the 2 days the website indicated). It's not out of the box yet but this is the second one we've ordered because the first was high quali... See more
Company replied
Fantastic service all around. The items I purchased, replacement parts for my RH Logic 400, arrived very quickly and in perfect condition. Having videos on the Posturite website showing how to rep... See more
Company replied
Very pleased with my purchases and response from customer services. Products are well made and give excellent support. However, whilst my order was dispatched very quickly, FedEx were a nightmare!
Company replied
Company details
- Office Furniture Store
- Office Supplies Store
- Office Equipment Repair Service
- Office Equipment Supplier
- Office Refurbishment Service
About Posturite
Written by the company
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For your home
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At Posturite, we create healthier, more active workspaces both at home and in the office. Our team of health experts offer ergonomic products like office chairs, sit-stand desks, lumbar cushions, and wireless accessories.
Investing in ergonomic equipment is a valuable step for both health and work performance. While we can't promise instant success, being comfortable and well-supported boosts focus, creativity, and motivation.
Our ergonomic chairs cater to individual needs, offering adjustable options like executive, industrial, and specialist seating to reduce risks of back pain and RSI. Our team is available for support via live chat, email, phone or DSE assessments carried out at your workspace or remotely.
Contact info
The Mill, Station Road, BN26 6SZ, Berwick, United Kingdom
- 0345 345 0010
- support@posturite.co.uk
- www.posturite.co.uk
4.5
Excellent
4K reviews
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Reply from Posturite
Good afternoon Tina. Thank you for taking the time to leave us a review, we're delighted to receive your feedback. We look forward to helping you again in the future. Kind regards, Amber.
Reply from Posturite
Good afternoon Maggie. Many thanks for taking the time to leave us a review, we're delighted that we lived up to your expectations. We look forward to helping you again in the future. Kind regards, Amber
Booking process
Booking process, the assessment and overall service was professional and excellent
23 June 2026
Reply from Posturite
Good afternoon Garry. Thank you very much for leaving us a review, we appreciate you taking the time. We're pleased to hear of your experience and look forward to helping you again in the future. Kind regards Amber
Easy procurement/ordering process and…
Easy procurement/ordering process and very quick delivery - Thanks
16 June 2026
Reply from Posturite
Good afternoon Gerry. Thank you for your lovely feedback, we really appreciate it. We're happy to hear that you had a good experience and that we were able to help. We look forward to helping you again in the future. Kind regards, Amber.
This was my first time ordering from…
This was my first time ordering from this company. The service was excellant.
23 June 2026
Reply from Posturite
Good afternoon Karen, Many thanks for taking the time to submit a review, we're delighted to hear that you had a good experience. We look forward to helping you again in the future. Kind regards Amber.
Have quite bad experience
Have quite bad experience. Ordered new chair which got fault within days and waiting for 2 month to get it fixed. Had a video discussion and kind of told that replacement is not possible as it will take 6-8 weeks and I will be without any chair during that time.
22 June 2026
Reply from Posturite
Good Afternoon Yatish, Thank you for taking the time to leave us a review. We are sorry for your experience with us. Please be advised, I have relayed your review onto the relevant team who are looking into this for you promptly. Please expect to be contacted shortly by my colleague who will assist you with next steps accordingly. Kind regards, Samuel
cushions are great, so comfortable, for us with back issues.
Came fast, very comfortable for staff with bad backs.
19 June 2026
Reply from Posturite
Good afternoon Rowena. Thank you for taking the time to share your feedback. We're really pleased you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.
Fantastic quick service from assessment…
Fantastic quick service from assessment to product received. Good quality, well made products and can instantly feel a difference to my posture
19 June 2026
Reply from Posturite
Good afternoon Zahraa. Thank you for sharing your feedback with us. We're pleased to hear you were satisfied with the service we provided. We look forward to helping you again in the future. Kind regards, Amber.
arrived quickly and works as intended
26 May 2026
Reply from Posturite
Good afternoon Chris. Many thanks for your review, it's great to see that you were happy with our service. We look forward to helping you again in the future. Kind regards, Amber.
Very speedy delivery of ordered item
17 June 2026
Reply from Posturite
Good afternoon Eustace Thank you for leaving us a review, we're really pleased that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.
Reply from Posturite
Good afternoon Pauline. Many thanks for taking the time to leave us a review, it's great to hear you had a positive experience with us. We look forward to helping you again in the future. Kind regards, Amber.
Fast efficient service for all of my…
Fast efficient service for all of my items which were delivered within 3 days
18 June 2026
Reply from Posturite
Good afternoon Brenda. Thank you very much for submitting your review, we're glad to see you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.
Reply from Posturite
Good afternoon Alan. We're really pleased to read that you had a good experience with us, thank you for taking the time to share it. We look forward to helping you again in the future. Kind regards, Amber.
No assembly instructions
Everything is fine with the desk but the chair that was delivered didn't have any assembly instructions in it. Even though I assumed it's assembly was going to be straightforward i struggled to put it together and I'm not sure if I've put it together in the right way either.
16 June 2026
Reply from Posturite
Good afternoon Sana. Thank you for taking the time to leave us a review, we're delighted to receive your feedback. I do apologise for any confusion caused, if you do need further assistance please email supportmailbox@posturite.co.uk. Kind regards, Amber.
Delivery service
18 June 2026
Reply from Posturite
Good afternoon. Many thanks for taking the time to leave us a review, we're delighted that we lived up to your expectations. We look forward to helping you again in the future. Kind regards, Amber.
A thoroughly excellent service from…
A thoroughly excellent service from start to finish.
15 June 2026
Reply from Posturite
Good afternoon Dawn. Thank you very much for leaving us a review, we appreciate you taking the time. We're pleased to hear of your experience and look forward to helping you again in the future. Kind regards Amber.
Ask more questions to ensure that products are compatible with each other and meet your requirements. Aftersales not so good, so make sure it is right when ordering
My posturite assessment went well and I was advised of the recommendations to make my workstation more comfortable>
I was provided with a basic rise and fall desk which does make a big difference. However I was given a foot rise that is not compatible with a desk that has a central plinth rather than 4 legs at each corner.
I would recommend that the assessors look at how the different products work with each other in the future before ordering.
I as also provided with a contour rollermouse pro mouse. The only way I can describe this is like a large wrist support that takes your hands further away from the keyboard. Would possibly work for a person with very large hands and long fingers. To add to this the mouse did not work and was not compatible for my arthritic fingers and was not an insignificant cost to my organisation.
I have contacted posturite about both the mouse and the footrest, but have not had a response upon how to return and receive adequate replacement.
So in summary I would say that the presale service is reasonable, but could be improved by ensuring that products are compatible with each other and meet the needs of the customer. The order went through quickly. Delivery was excellent in that the goods were delivered and assembled within a week of order, at a given time and we were kept informed all the way. The aftersales is not so good in that they have not responded to my issues around the mouse and footstool in any way the same timespan that they did when undertaking the assessment, ordering and delivering the goods.
The footstool is good but not approporate for a single plinth desk and the mouse is broken and totally inappropriate if it did work
12 June 2026
Unprompted review
Reply from Posturite
Good Afternoon Mavis Thank you for your feedback and we are sorry to hear your experience not as expected. Upon checking I can see that one of our advisors who looks after your account has already responded back to you yesterday and requested the assessor contact you to resolve these issue you have raised. Kind Regards Louise
It took too long for the part to come
It took too long for the part to come. It took over a month. i still need to book an engineer to fix it.
17 June 2026
Reply from Posturite
Good Afternoon, Thank you for your feedback. In regards the issue raised I have sent you an email to address these and provided a breakdown of the timeline. Should you require any further assistance or support in the interim please do not hesitate to reply to my email. Kind Regards Louise
Great delivery and support
Dealt with the build, cleared packaging, did the set up and training.
17 June 2026
Reply from Posturite
Good afternoon Adam. Thank you for your lovely feedback, we really appreciate it. We're happy to hear that you had a good experience and that we were able to help. We look forward to helping you again in the future. Kind regards, Amber.
Was sent to wrong address
Was sent to wrong address. My company are having to pay to resolve the problem themselves as the items are urgently needed.
17 June 2026
Reply from Posturite
Good morning John. Thank you for sharing your feedback. I'm sorry to hear of your experience. If you require us to investigate this further and please can you kindly email us at support@posturite.co.uk with your DEL1732929 reference? Many thanks, Louise
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