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Pocketpills Reviews 

5,298
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be a game-changer, offering immense convenience and saving significant time in managing medication needs. People frequently praise the fast and efficient delivery, often noting orders arrive on time or even earlier. The customer service and staff are consistently described as helpful, knowledgeable, and providing excellent communication and support. However, some people mentioned difficulties reaching a live person for support, experiencing long voicemails or unanswered calls and emails. A few others also noted issues with delivery, such as delays, packages left incorrectly, or missing tracking. Additionally, some customers reported problems with prescription renewals and timely medication fulfillment.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting that orders arrive on schedule... See more

Service

Users describe positive interactions with service, highlighting its speed, effectiveness, and affordability.... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process for... See more

Customer service

Customers had positive experiences with customer service, often praising the spectacular communication and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as amazing, supportive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Pocket pills has been lovely to use. I’m also skeptical of online platform, however have proven service from them I’m please to continue using them for all my medication needs.

Company replied

Rated 5 out of 5 stars

This made it quick and easy to access and start treatment, I live in a province with next to no access to doctors outside of the ER. The prescription was less than half the price of what a in person d... See more

Company replied

Rated 5 out of 5 stars

Best pharmacy ever I frequently forget to re-order my medication, but Pocket Pills is on top of everything. They send me reminders if I need refills they have a doctor on hand if mine is not available... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,298)

3,327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

PocketPills is convenient and they kept…

PocketPills is convenient and they kept me updated by text, but my order was delayed almost a week. If I had been fully dependent on the medication, I could have missed my dose. I also can’t find where to update my new phone number in their system.

18 July 2026
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Reply from Pocketpills

We appreciate your feedback and understand your concern about the delayed order and the difficulty updating your phone number. We are reviewing our delivery process to prevent future delays, and we are also improving our system for updating personal information.

Rated 4 out of 5 stars

First Purchase Arrived

At this point being my first purchase& dose. It arrived and I was able to take my first weeks dosage.

17 July 2026
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Reply from Pocketpills

We're so happy to hear that your first purchase arrived and you were able to begin your dosage right away! We appreciate your positive feedback.

Rated 5 out of 5 stars

Convenient

Easy, convenient, and affordable!

6 July 2026
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Reply from Pocketpills

We are so happy to hear that you found our service easy, convenient, and affordable! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service. On time and very fast to delivery

14 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We're so glad you had an excellent experience and were happy with our on-time and very fast delivery!

Rated 5 out of 5 stars

Pocket Pills ✔️

Pocket pills has been lovely to use. I’m also skeptical of online platform, however have proven service from them I’m please to continue using them for all my medication needs.

18 July 2025
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Reply from Pocketpills

We're so glad to hear that you've had a lovely experience using our service! We understand initial skepticism about online platforms, and we're thrilled that we've proven ourselves to you. We look forward to continuing to meet all your medication needs.

Rated 4 out of 5 stars

Upfront communication regarding delayed…

Upfront communication regarding delayed delivery was appreciated.

17 July 2026
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Reply from Pocketpills

We're glad to hear that our upfront communication regarding your delivery was appreciated. Thank you for your feedback!

Rated 5 out of 5 stars

Always a good experience

Always a good experience

15 July 2026
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Reply from Pocketpills

We're so happy to hear that you consistently have a good experience with us! Thank you for sharing your positive feedback; we truly appreciate it.

Rated 5 out of 5 stars

Loved that the pharmacien called to…

Loved that the pharmacien called to speak to me . Reasured me that it was legit and I felt more at ease. Delivery was A1 👍

17 July 2026
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Reply from Pocketpills

We're so happy to hear that our pharmacist was able to reassure you and that you felt more at ease. It's wonderful to know that your delivery was excellent!

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery!

16 July 2026
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Reply from Pocketpills

We appreciate your feedback and are so glad you enjoyed our great customer service and fast delivery!

Rated 5 out of 5 stars

I love pocket pills

My experience with pocket pills has been amazing. They are always on top of my prescription refills and delivery. I love the fact that they will text me if they require anything. I find it so much easier than trying to answer the call. Thank you pocket pills for all you do.

13 July 2026
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Reply from Pocketpills

We're so pleased to hear that your experience with us has been amazing! It's wonderful to know that our proactive approach to refills and deliveries, along with our text communication, makes things easier for you. Thank you for your kind words!

Rated 5 out of 5 stars

Great job

Great job, amazing!

16 July 2026
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Reply from Pocketpills

Thank you for the kind words, Bianca!

Rated 5 out of 5 stars

Easy

Easy, fast and sliver was even ahead of schedule

13 July 2026
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Reply from Pocketpills

We appreciate your positive feedback and are so glad you found our service easy, fast, and even ahead of schedule!

Rated 5 out of 5 stars

Always Great Service And On Time

Always great service and on time! App is easy to navigate and operate. Your meds right to your mailbox.

15 July 2026
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Reply from Pocketpills

We're thrilled to hear that you consistently receive great service and that our deliveries are always on time! It's also wonderful to know that you find our app easy to navigate and operate. Thank you for your kind words.

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