Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more
Company replied
My experience with pocket pills has been amazing. They are always on top of my prescription refills and delivery. I love the fact that they will text me if they require anything. I find it so much eas... See more
I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice
Company replied
Company details
About Pocketpills
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve received my prescription…
I’ve received my prescription medication, but now I don’t know what else to do. Is there a meal plan suggestion? How do I get bloodwork done? I feel a little adrift.
11 July 2026
Reply from Pocketpills
We understand you're feeling a bit unsure about the next steps after receiving your medication. We can certainly help guide you with meal plan suggestions and information on getting bloodwork done. Please reach out to our support team for personalized assistance.
Its so easy to at least give it a try.
The process was easy. It made my decision to start medication to help with a 54 year olds weight gain who also has back issues!
Thank you.
9 July 2026
Reply from Pocketpills
We're glad our process was easy for you. We understand how important it is to find the right support for managing weight and back issues.
This has been a smooth and positive…
This has been a smooth and positive process overall. There was one issue that cause my prescription to come quite late one time but, otherwise, it’s been great.
11 July 2026
Reply from Pocketpills
We're so glad to hear that your overall experience has been positive! We sincerely apologize for the delay you experienced with one of your prescriptions and appreciate you bringing it to our attention. We're always working to improve our service.
Very fast and right to my door
10 July 2026
Reply from Pocketpills
We're so happy to hear that our delivery service was fast and convenient for you. We appreciate your positive feedback!
Delivery was on time but my…
Delivery was on time but my prescription is temperature sensitive and instead of being delivered to my house it went to the post office.... 🤨
9 July 2026
Reply from Pocketpills
We appreciate your feedback. We understand your concern about the delivery of your temperature-sensitive prescription to the post office. We are reviewing our delivery protocols to prevent this from happening again.
I just received 1 pen I had been asking…
I just received 1 pen I had been asking to send me 2 pens , I will be out of Canada for 7 weeks that's why I need to take with me an extra pen
9 July 2026
Reply from Pocketpills
Hello Olga, our manager has attempted to reach out to you because we'd really appreciate the opportunity to connect and help resolve this for you. Please contact us at your earliest convenience so we can discuss your situation and work toward a solution. We value your experience and hope to make this right.
Reply from Pocketpills
We're happy to hear that your order arrived on time and was well-packaged. We appreciate your recommendation!
It was too long to receive my command.
9 July 2026
Reply from Pocketpills
We sincerely regret the extended wait for your order. We are actively reviewing our processes to prevent future delays. A manager has tried reaching out to you to rectify this.
Reply from Pocketpills
We appreciate your positive feedback and are so glad you found our advice helpful and our service easy to use with fast shipping!
Reply from Pocketpills
Glad to hear that, Ted!
To soon for a review.
1 July 2026
Reply from Pocketpills
Hi Lucas, were sorry to hear that. A manager did reach out to dicuss this! Please let us know a time that we can connect.
Excellent service and price Delivered…
Excellent service and price Delivered right to your door
10 July 2026
Reply from Pocketpills
We're so happy to hear that you experienced excellent service and appreciated the convenience of doorstep delivery! Thank you for your kind words.
I've had nothing but good easy use of…
I've had nothing but good easy use of the app and with the dr and pharmacists. The ease of having the medicine delivered is awesome.
7 July 2026
Reply from Pocketpills
We're so happy to hear that you've had such a positive and easy experience with our app and our team of doctors and pharmacists. It's wonderful to know that the convenience of medicine delivery is awesome for you!
The shipping company wasn’t updating me…
The shipping company wasn’t updating me on the tracking. It arrived way before they sent me the confirmation that it had so it was sitting out in the sun for a while
8 July 2026
Reply from Pocketpills
Hi Dayna, we are so sorry to hear that. A manager did try reaching out to you. Please let us know a time we can connect.
Pocket pills is always on top of…
Pocket pills is always on top of everything….communication is easy and efficient .Switching my prescription to pocket pills was one of my best decisions.
8 July 2026
Reply from Pocketpills
We're so happy to hear that you find our communication easy and efficient! It's wonderful to know that switching your prescription to us has been a great decision. Thank you for your kind words!
Good prices and communication took…
Good prices and communication took longer for shipping than I thought it should but when it came was very well packaged
8 July 2026
Reply from Pocketpills
We're glad to hear you appreciated our prices and communication. We apologize for the shipping delay you experienced and are pleased your item arrived well-packaged.
Always on time and reachable!
18 June 2026
Reply from Pocketpills
We appreciate you sharing your positive feedback and are so glad to hear that we are always on time and reachable. Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.