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Pocketpills Reviews 

5,318
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be a game-changer, offering immense convenience and saving significant time in managing medication needs. People frequently praise the fast and efficient delivery, often noting orders arrive on time or even earlier. The customer service and staff are consistently described as helpful, knowledgeable, and providing excellent communication and support. However, some people mentioned difficulties reaching a live person for support, experiencing long voicemails or unanswered calls and emails. A few others also noted issues with delivery, such as delays, packages left incorrectly, or missing tracking. Additionally, some customers reported problems with prescription renewals and timely medication fulfillment.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting that orders arrive on schedule... See more

Service

Users describe positive interactions with service, highlighting its speed, effectiveness, and affordability.... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process for... See more

Customer service

Customers had positive experiences with customer service, often praising the spectacular communication and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as amazing, supportive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Pocket pills has been lovely to use. I’m also skeptical of online platform, however have proven service from them I’m please to continue using them for all my medication needs.

Company replied

Rated 5 out of 5 stars

This made it quick and easy to access and start treatment, I live in a province with next to no access to doctors outside of the ER. The prescription was less than half the price of what a in person d... See more

Company replied

Rated 5 out of 5 stars

Best pharmacy ever I frequently forget to re-order my medication, but Pocket Pills is on top of everything. They send me reminders if I need refills they have a doctor on hand if mine is not available... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,318)

3,345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick easy painless service

Quick easy painless service. Delivery and payment with little effort but enough security to feel safe!

22 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service quick, easy, and painless! We're also glad you felt secure with our delivery and payment process.

Rated 1 out of 5 stars

All orders have been late by multiple days

Orders for daily medications have been days late on 100% (2 out of 2) orders I've placed with PocketPills.
Would not recommend.

22 July 2026
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Reply from Pocketpills

We are truly sorry your medication deliveries have been delayed. We understand the importance of timely medication. Our manager is giving you a call to sort this out and ensure a smooth process going forward.

Rated 5 out of 5 stars

Honestly

Honestly, this service has been a complete game changer for me. I really needed a convenient way to refill my prescriptions and request renewals without spending hours waiting at a walk-in clinic, especially since I don’t currently have a family doctor.

Even if I did have one, I would still choose to use this service for medications I’ve been taking long-term and am already familiar with. It saves so much time, makes the process incredibly simple, and provides peace of mind knowing I can access the care I need without unnecessary delays. I’m truly grateful for how much easier this has made managing my health.

22 July 2026
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Reply from Pocketpills

We are so happy to hear that our service has been such a game-changer for you, especially in making prescription refills and renewals more convenient. It's truly rewarding to know we can offer peace of mind and simplify managing your health, particularly when accessing care without a family doctor. We appreciate your kind words about saving time and making the process incredibly simple. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Nice

Hopefully I will lose weight with this this time because I won't take any more if not

22 July 2026
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Reply from Pocketpills

We appreciate your feedback and understand your expectations for results. We're here to support you on your journey.

Rated 5 out of 5 stars

Accomodating

Accomodating, fast and reliable

22 July 2026
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Reply from Pocketpills

We are so pleased to hear that you found our service accommodating, fast, and reliable! Thank you for taking the time to share your wonderful feedback.

Rated 5 out of 5 stars

Best NorthAmerican virtual pharmacy and…

Best NorthAmerican virtual pharmacy and stuff is amazing and very supportive, best scenario they remind you scheduling for your meds

22 July 2026
Unprompted review
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Reply from Pocketpills

We're so happy to hear that you find our virtual pharmacy amazing and that our team is supportive. We're especially glad that our medication reminders are helpful for you!

Rated 5 out of 5 stars

Quick and reliable

Very informative about the delivery, carefully packaged for a quick and safe delivery

22 July 2026
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Reply from Pocketpills

We're so glad to hear that you found our delivery information informative and that your order arrived quickly and safely due to our careful packaging! Thank you for your positive feedback.

Rated 4 out of 5 stars

Problem/issue Resolved

After numerous issues and delays a really nice and caring pharmacist went over her head and resolved the problem with my medication .
I forgot her name but nevertheless I want to thank her very much.

21 July 2026
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Reply from Pocketpills

We're truly glad to hear that one of our pharmacists was able to resolve the issues with your medication. We appreciate you sharing your positive experience and recognizing their dedication to helping our customers.

Rated 5 out of 5 stars

Quick

Quick, private and trustworthy service!!

20 July 2026
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Reply from Pocketpills

We appreciate your positive feedback and are so happy to hear that you found our service to be quick, private, and trustworthy. Thank you for sharing your experience!

Rated 4 out of 5 stars

Deliveries have really improved with…

Deliveries have really improved with being sent to the community mailbox rather than the front door. No longer need to track arrival times or especially worry about late night deliveries.

21 July 2026
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Reply from Pocketpills

We're so glad to hear that our updated delivery method to the community mailbox has made things more convenient for you! Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Fastest service…

I ordered my prescription for a same day delivery. It was delivered even before scheduled time. Great service.

18 July 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that your same-day prescription delivery arrived even earlier than expected. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Amazing company!

Amazing company!! Delivers quickly and responds fast too when I have any questions. Thank you!

1 July 2026
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Reply from Pocketpills

We're so glad to hear you appreciate our quick delivery and responsive team. Thank you for your wonderful feedback!

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