Plants for Ponds Reviews 

604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

604 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(604)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Fantastic plants extremely well packaged. Far superior to other well known pond plant supplies I've used in the past

23 June 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Happy with purchases

Plants were well packed and delivered as advised.

22 June 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 4 out of 5 stars

Excellent communication, amazing water lily

Excellent communication, I knew when my plants would be delivered. Plants were packed with care and all arrived in good health. Very impressed by the water lily, which had lots of buds and flowered immediately. Iris looks healthy, but is rather small and probably won’t flower until it becomes established. Frogbit was a disappointment, I expected 5plants but only received 4 very tangled ones. Although transferred immediately to my pond the frogbit does not appear to be thriving.
I really appreciate all the information and advice on this website, my pond will definitely benefit from both the plants and the knowledge I have gained here.

18 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for such a kind and detailed review! So pleased the water lily arrived in bud and flowered for you.

The iris is a 1 litre plant, so newly grown this year, small at this stage is normal. Keep it in shallow water, just below the top of the pot, and it'll develop and grow well as it establishes.

Sorry the frogbit fell short, please email the team a photo with your order number and we can get the missing plant sent out to you - info@plantsforponds.co.uk

Thanks again for the lovely feedback — happy ponding!

Rated 5 out of 5 stars

Plants in great condition and arrived…

Plants in great condition and arrived swiftly

10 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants speedily delivered

Healthy plants speedily delivered, that have settled beautifully into my fairly new pond. I bought an expensive water lily, and it's absolutely beautiful and far larger than any I would have found at my garden centre. Great website full of advice and plant suggestions, so I know that I will be back for more.

15 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent all round

My plants arrived promptly, were packaged well and in excellent condition. A lovely company to order from as it’s all personal - very responsive and approachable. I’ve had 2 orders from them and will definitely use them again.

23 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Water-Forget-Me-Not a real star!

Very quick delivery. The plants were all in excellent condition and the newts in my pond particularly love the Water Forget-Me-Not, which also looks lovely too!

26 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great selection of plants

Great selection of plants, quick delivery, very happy!

24 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

From a satisfied customer!

I have received a number of orders from Plants for Ponds over the last 2-3 years and I have always found the plants to be well packed and efficiently dispatched. Currently we are enjoying the vivid colours of Mimulus luteus 'Queen's Prize', which is really lighting up our small pond!

24 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great healthy plants and prompt…

Great healthy plants and prompt service. Easy to order. I have placed a number of orders over time and will definitely use again.

3 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Perfect plants

A very speedy delivery of beautifully parcelled plants. They were very green and healthy and have already started to grow in my pond showing that the details and instructions were spot on. Faultless service and great plants. This is my 2nd purchase and I will be returning for more

23 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

This company could give Masterclasses…

This company could give Masterclasses in Dealing with the public, Producing beautiful plants and especially, Packaging. I'm tempted to dig a bigger pond, Gold Stars all round.
Susan D

20 February 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I have now purchased many things from…

I have now purchased many things from plants for ponds, from starter kits for my 2 wildlife ponds, marginals, snails to help keep the algae at bay, floating plants to keep the water cooler. All have been brilliant, the service and advice excellent. I highly recommend them.

30 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

It makes a difference where you buy from.

When you buy from other shippers you can end up with a pond plant not packed down with aquatic soil, clay and stones, but ordinary earth. This means as soon as you put it in your pond the soil just floats away and succeeds in only making your pond dirty. Ponds for plants are proper growers of plants, know their stuff and clearly care. I wouldn’t buy anywhere else.

20 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The marsh marigolds arrived quickly and…

The marsh marigolds arrived quickly and were in excellent condition. They flowered very well soon after they arrived.

1 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 3 out of 5 stars

The plants arrived well packaged.

The plants arrived well packaged.
I put them in my pond straight away. My pond is healthy and now well established with tadpoles, froglets and other very healthy plants.
However, the plants I received are really struggling and turning yellow.

19 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thanks for your review. It's lovely to hear your pond is thriving with tadpoles and froglets.

I'm sorry some of the plants are struggling. I've checked our inbox and can't find an email from you about this.

I'll get in touch today so we can help, offer advice or send a replacement if needed.

Rated 5 out of 5 stars

Delivery was delayed to avoid extremes…

Delivery was delayed to avoid extremes of temperature. The snails arrived alive and well and the plants arrived in good condition.

6 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great quality plants

Plants arrived in perfect condition despite delivery being delayed by a day. Carefully packaged and all i had to do was place in my pond. Easiest gardening job ever!

5 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Your the one for me

Delivery and packaging exalant quality of items second to none.
Having trouble with green water contacted your staff who were great. Got the right plants, treatments,and advice 3 weeks on pond and plants thriving. Fish and grand children thank you as do I, your my one to come to if I have any further problems

I

19 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great customer service

Great customer service.
I managed to kill off the plants I received.
They were a bit small on receipt but were healthy enough
I didnt complain to the company as I didn’t know reason for failure
However decided to contact them before review and Lucy of customer service gave great advice and is sending replacement plants
All companies should have such an excellent customer service.
I would recommend this company

Received replacement plants as promised
Slightly larger but good condition

19 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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