Plants for Ponds Reviews 436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that plants are healthy, well-grown, and thrive in their new environments. The delivery service is frequently highlighted for its efficiency, with many people appreciating the careful packaging that ensures items arrive in good condition. Reviewers also commend the excellent customer service, mentioning prompt responses and helpful communication regarding orders. However, some customers occasionally experienced issues with damaged packaging or plants arriving in a less than ideal state, with a few instances of plants not surviving. There were also isolated reports of duckweed contamination on some plants and delays in delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent and very good quality of... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast delivery... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the clear communication and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

My order with 'Plants for Ponds' was for some Rams Horn Water snails. The communication/emails keeping me informed of order status and actual delivery date was very good, even got an email from Royal... See more

Company replied

Rated 5 out of 5 stars

The plants came well protected ,and we're grown on well . I'd previously got some plants from another supplier and they were very poor . The two sets of plants could not be compared ,the Plants for... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Quick, responsive and understanding. I ordered snails for my pond. Unfortunately they weren't great when they arrived. I contacted Plants for Ponds and Lucy was lovely,... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.9

Excellent

TrustScore 5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and plants

Arrived promptly, beautifully packed and protected and in good condition. Very pleased with the new additions to my wildlife pond.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Plants arrived in a good state

Plants arrived in a good state, and seem to be doing well in the pond. I forgot to add a crucial item to my order and they were kind enough to refund the shipping cost for the second order & were able to ship it with my original order when I contacted them about it.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Plant arrived really quickly and lots of support by email from Lucy. Great, personal service 😊

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant for your pond

A good website , easy ordering , very good communications regarding delivery . Also very prompt and good response to plants damaged in transport .
Initially some good advice regarding plants for our new pond.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Colin(Glasgow) New Wildlife Pond

Colin(Glasgow) New Wildlife Pond

Thanks to Lucy and the team for giving me invaluable advice on plant selection and maintenance. As a complete beginner to keeping a pond fit and healthy I would have been lost without their support. They always had time to answer any of my questions.

Everything arrived in top condition with clear instructions

Thanks

Colin

7 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Always buy my plants here now after…

Always buy my plants here now after trying other places - the plants always arrive well packed and healthy

1 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. Even with our tiny pond Lucy gives us valued advice and suggestions on suitable plants and how to care for them. Including advice on how to get rid of the dreaded duck weed. That advice being, you can't! 🤣 I have always ordered from them. Their choice is rich and varied. I almost regard plants for ponds as part of our garden family. You can tell they really have a passion and love for their job. Thank you so much for all you invaluable advice!

6 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

My plants arrived promptly

My plants arrived promptly, well packed and healthy. 10 days in they've made my cattle trough ponds come alive - thank you

Jo

23 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great company to deal with

My plants arrived well packaged and they are doing very well. Thank you

24 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The plants were very healthy and well…

The plants were very healthy and well packaged. They are looking amazing in my pond.

16 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great communication from the seller

Great communication from the seller. They made sure someone would be at the property to take delivery. The oxygenating plants of the month selection are vigorous and doubled in size after only a couple of weeks after being placed in the pond.

23 April 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond Plants

Was delivered on time and plants put out straight into the edges of the pond.

21 April 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Prompt and helpful advice

At this stage of our garden redesign I have been merely asking questions. However each question has been answered promptly and helpfully by Lucy. Customer service outstanding!

1 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants and efficient delivery

Plants were delivered promptly in very good condition and are now growing well and providing newts with shelter.

17 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Wildlife Pond

I was re-configuring my wildlife pond and needed a few native plants. I picked a 'bundle' and a I am very pleased with the size, selection and quality of the ones I got. Thank you!

16 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with, quick to respond to any query. Knowledgeable about product. Excellent quality plants .

2 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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