I have been sending money to Bangladesh since 2003. IBBL Chairman visited Los Angeles, when asked he recommended Placid Express. Since then I use Placid without interruption. Why? Good communication i... See more
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I have been using Placid for over 5 years and their service is outstanding. I worked in Dubai as Marketing and Business Development Manager in a remittance company so I know all the “red flags” in a b... See more
Placid is a hidden gem. I am glad my friend referred me. Best rate, prompt, secured, hassle-free, easy and very comfortable verification process than remitly, ria, moneygram etc. Customer service is v... See more
Company replied
Money didn't go on time as promised. Also the dollar exchange rate was much less than what competitors offered ( 118BDT vs 125BDT) spot cash. Refund/cancelation can take upto 5-days which is ridiculou... See more
Company replied
Company details
Information provided by various external sources
Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Contact info
400 Post Ave Suite 101, 11590, Westbury
- 877-889-7021
- webhelp@placid.net
- www.placid.net
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fee is way too much!!
The fee is way too much!!! Its ridiculous. This doesn’t help our community in any way.
9 October 2025
The process of customer service agent…
The process of customer service agent calling customers with absurd personal questions to validate a transfer doesn’t work for me.
7 October 2025
Every send money extra four dollars…
Every send money extra four dollars charge this is not good.
7 October 2025
Fast and reliable
6 October 2025
Good process
7 October 2025
Regarding transfer
Service is good. Communicative. Responsive. But the transfer is a bit delayed.
5 October 2025
It was quicker with any further delays…
It was quicker with any further delays one customer completed verification process as requested.
7 October 2025
Excellent service ….quick respond ..
30 September 2025
"I really liked how you used real-world…
"I really liked how you used real-world examples to explain the material —you are really professional.
27 March 2025
Quick and friendly
1 June 2025
Reply from Placid Express
Dear Zahidul,
Thank you for this valued review. We have tried to reach you over the phone to discuss your experience but weren't successful.
Please reach out to us by phone when you can. We are sure we can make this right!
Placid Express.
I have been sending money to Bangladesh…
I have been sending money to Bangladesh through Placid for two years.Their services is vary good.I wish them well.
15 June 2025
Reply from Placid Express
Dear Ismail,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Reply from Placid Express
Dear khadiza,
We greatly appreciate your review and thank you for sharing your feedback.Your transfer was immediately released after it was made and credited to the receiver account on next business day but it may take time due to non business days in the receiving country. We are happy to have spoken with you over the phone about the matter, and we hope that we were able to satisfy you in the process.
Placid Express
Fee is two much
15 June 2025
Reply from Placid Express
Dear Md hasan,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone.
Placid Express.
Reply from Placid Express
Dear Sudhakar,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Good Service
4 June 2025
Reply from Placid Express
Dear Prasad,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
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