Pineapple Island Reviews 

4,114
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made products, often highlighting their unique designs and excellent quality. Many people appreciate the durability of the jewellery, noting that items like waterproof pieces and metal jewellery maintain their condition without discolouration or fading. Consumers frequently express high satisfaction with their purchases, finding the items exactly as described and a pleasure to own. The company's service is also highly regarded, with customers frequently mentioning helpful staff and an easy ordering process. Reviewers consistently highlight the quick delivery and the thoughtful, often personalized, packaging that includes handwritten notes. Many consumers also appreciate the good value, with some receiving free gifts, making their overall experience even more positive.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beautiful craftsmanship and... See more

Service

Consumers find service to be positive, with many reviewers describing it as great, excellent, and very good.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and an intention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully made products. Prompt delivery and fabulous customer service. I was accidentally sent an anklet as part of my order when it should have been a bracelet. Jemma replied to my email s... See more

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

Really good website with plenty of choice my delivery was prompt and beautifully packaged with a hand written note inside The bracelets I ordered are really lovely quite unusual and great for summ... See more

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,114)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love the jewellery here

I absolutely love the jewellery here! Really well made, wonderful boho vibes and very reasonably priced. Customer service was exceptional (was sent one wrong item and this was immediately addressed and rectified). Will definitely be ordering here again :-).

28 February 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your lovely review! We're so glad you love the jewellery – and we’re all about those boho vibes, so that means a lot 🧡 Sorry again for the mix-up, but we're really happy we could get it sorted quickly for you. Can’t wait to have you back for your next order!

Rated 5 out of 5 stars

Love the anklet

Love the anklet ! At first they sent the wrong order to me (but things like that can happen) , but they were super lovely and extremely kind enough to send me my correct order free of charge:))) and they even let me keep the wrong order I received. It came really fast, lovely packaging too! Would definitely order again :)

20 February 2025
Unprompted review
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Reply from Pineapple Island

Hey Jessica,

Ahh, this made our day! 💛 So glad we could get your order sorted and that you loved your anklet (and the little surprise extra 😉). Thanks for being so understanding, things don’t always go to plan, but we always want to make it right!

Really appreciate your support, and we can’t wait to send more goodies your way in the future! 🌊✨

The Pineapple Island Team x

Rated 5 out of 5 stars

Fantastic bracelets....and a lovely…

Fantastic bracelets....and a lovely business model.
Thank you.

19 February 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hey Mark,

Thank you so much for your kind words! 💛Your support helps us continue creating handmade jewellery with purpose!

Hope to see you again soon! 🌊✨

The Pineapple Island Team xx

Rated 5 out of 5 stars

Excellent product

Excellent product, great service and speedy delivery

22 January 2025
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Reply from Pineapple Island

Hey Ian,

Thanks so much for your lovely review! 😊 We're so happy to hear you’re pleased with your order and our service. Hope you love your jewellery, and we’d love to see you back again soon!

Alice x

Rated 5 out of 5 stars

Just love my jewellery

Super excited about my delivery just love the necklace and bracelets, unusual and so reasonably priced.

7 February 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hey Jacqui,

Ahh, we love seeing your name pop up again! 💛 It means so much to us that you keep coming back for more. So happy to hear you’re loving your new necklace and bracelets, we can’t wait to send more goodies your way in the future! ✨

Thanks for being part of the Pineapple Island family! 🌊💕

Penny x

Rated 5 out of 5 stars

I bought 3 shell necklaces and they…

I bought 3 shell necklaces and they look stunning.

7 February 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hi Gourav,

Thanks so much for your order and for the lovely feedback on the necklaces! 💛 We're really sorry to hear that one arrived damaged. Pop us a message at retail@pineapple-island.com and we’ll get this sorted for you ASAP.

Looking forward to making this right! 🌊✨

Alice x

Rated 5 out of 5 stars

Beautiful!

I ordered 2 necklaces and 2 bracelets and they are beautiful. Can’t wait to wear on my holidays ❤️

23 January 2025
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Reply from Pineapple Island

Hey Dawn,

That’s amazing to hear! 💛 So glad you love your new pieces, they’re going to look perfect on your holiday! ✨ Wishing you the best time away, and thanks so much for your support!

The Pineapple Island Team 🌊☀️💕

Rated 5 out of 5 stars

Great Company

Great product, good packaging and excellent customer service. Letterbox packaging was ideal for a present in the post.

21 January 2025
Pineapple Island logo

Reply from Pineapple Island

Hey Sharon,

This is so lovely to hear, thanks so much! 💛 We’re really glad you liked everything, and it’s great to know the letterbox packaging worked perfectly for your gift. Hope to see you again soon! ✨

The Pineapple Island Team 🌊💕 xx

Rated 5 out of 5 stars

Very fast response from the customer…

Very fast response from the customer service and also very friendly.

20 January 2025
Pineapple Island logo

Reply from Pineapple Island

Thanks so much for your kind words! 💛 We’re always happy to help, so it’s great to hear you had a good experience with our team. Hope to see you again soon! ✨

The Pineapple Island Team 🌊 x

Rated 5 out of 5 stars

Perfect summer bracelets

Just received my order, delivery speed was fantastic. Absolutely love these handmade bracelets, there so pretty! Will 100% be buying more

25 January 2025
Unprompted review
Rated 5 out of 5 stars

As always really cool stuff from the…

As always really cool stuff from the dudettes down at pineapple island
Will always buy their cool stuff brings sunshine ☀️ into your life 🌺✌️

2 January 2025
Pineapple Island logo

Reply from Pineapple Island

Thank you so much, Terri! Your kind words brought a big smile to my face. We’re thrilled you love our pieces and that they bring a bit of sunshine into your life. Your support means the world to us—thank you! ☀️🌺✌️

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Another great purchase

The best quality and designs I have found, lovely company, really pleased with my latest order

11 January 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your kind words! Your support means the world to us!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Great website!

I have quite a few items from pineapple island and, love them all. They are great quality and I just bought some items for a gift!

10 January 2025
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thank you, Catherine! I’m so glad to hear you love your Pineapple Island pieces and that you’ve added some to your gift list - what a thoughtful choice! Your support means so much to us.

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Evouchers

Ordered gift vouchers for my nieces who were pleased to receive them for Christmas. The Evouchers were convenient as I could email them to my nieces on Christmas Day.

13 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Isobel! I’m so glad to hear the e-vouchers were a hit with your nieces. It’s such a thoughtful gift idea - thank you for choosing us!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Highly recommended company.

The bracelets were received very promptly and were loved by my granddaughter. Also enclosed was a complimentary phone charm which I thought was a really lovely touch. Would highly recommend this company.

18 December 2024
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Reply from Pineapple Island

Thank you so much, David! I’m delighted to hear your granddaughter loved the bracelets and that the extra phone charm was a nice surprise. Your kind recommendation means a lot to us - thank you for your support!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

amazing product!!

amazing product, was an xmas present and the wife loves it !!!! had item before highly reccmend

18 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, David! I’m so glad to hear your wife loved her Christmas present - it’s always great to know our pieces make meaningful gifts. Your recommendation means a lot to us, thank you!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Lovely products and arrived in lovely…

Lovely products and arrived in lovely packaging/box, unique, great customer service

18 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Elin! I’m so glad you loved the products and the packaging. Your support means so much!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Delivered very quickly & packaged…

Delivered very quickly & packaged nicely. Beautiful jewellery that my daughter loved.

18 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Rachel! We're so pleased to hear your order arrived quickly and that your daughter loved the jewellery. It’s always wonderful to know our pieces make someone’s day special. 😊 x

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