Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings,... See more
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful and quick service from…
Very helpful and quick service from Steve O’Neill to get our machines working again after a breakdown.
22 December 2025
Unprompted review
Reply from phs Wastekit
Hi Charlotte
Thank you for your feedback! We’re delighted to hear that Steve was able to provide a quick and helpful service to get your machines back up and running.
Friendly
Friendly. Quick and efficient as always. Serviced out Bailer. Done by Steve O’Neill, always happy to help.
19 December 2025
Unprompted review
Reply from phs Wastekit
Hi Sutty
Thank you for sharing your feedback! We’re so pleased to hear that Steve delivered his usual quick and efficient service on your Baler. He’s always happy to help, and we’ll make sure he sees your kind words
Reply from phs Wastekit
hi Andrew
We’re delighted to hear Chris delivered great service. We’ll make sure your kind words reach him.
Chris Allen is our engineer for our…
Chris Allen is our engineer for our site and does a really quick, efficient job with open communication and clear understanding of issues.
Would highly recommend
18 December 2025
Unprompted review
Reply from phs Wastekit
Hi Luke
Thank you for your feedback! We’re thrilled to hear Chris provided a quick and efficient service with clear communication and understanding.
helpful and knowledgeable…
Very helpful and knowledgeable engineer (Steve) completing the servicing on our hired equipment. Honestly can’t fault the service.
16 December 2025
Unprompted review
Reply from phs Wastekit
Hi Andrew
Thank you for your feedback! We’re glad Steve provided excellent service and everything met your expectations
Very quick and professional service
16 December 2025
Unprompted review
Reply from phs Wastekit
Hi Emma
Thank you for your feedback, we really appreciate it
Reply from phs Wastekit
Hi Raghbir,
Thank you for taking the time to review us, we appreciate it.
Great service and very helpful
Great service and very helpful, Chris Allen serviced our machines and he was very knowledgeable and professional,I would definitely recommend this company.
11 December 2025
Unprompted review
Reply from phs Wastekit
Hi Brian
We appreciate your feedback! Glad to hear Chris was helpful and knowledgeable
Angelina consistently provides…
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which makes working with her a pleasure. Thank you, Angelina, for your continued support!
10 December 2025
Unprompted review
Reply from phs Wastekit
Hi Naomi
Thank you for your feedback! We’re thrilled to hear Angelina consistently provides excellent service and support. We’ll be sure to share your kind words with her
Engineer (Steve) was exceptionally…
Engineer (Steve) was exceptionally friendly and helpful to set up the equipment and train the users.
5 December 2025
Unprompted review
Reply from phs Wastekit
Hi Stephen
Thank you for your feedback! We’re glad Steve was so helpful with setup and training.
Always a pleasant guy will do anything…
Always a pleasant guy will do anything within his power to get you up and running nothing ever seems a problem great guy will definately youse him again
3 December 2025
Unprompted review
Reply from phs Wastekit
Hi Tony
Thank you so much for your kind words, we really appreciate the feedback
The PHS team are great
The PHS team are great, always prompting for orders to make sure we never run low on supplies.
9 December 2025
Unprompted review
Reply from phs Wastekit
Hi Jay
Thank you for taking the time to send us a review, we appreciate it
Customer service at PHS is superb!!
Yes another positive experience when dealing with customer service at PHS, always efficient, helpful and friendly. Many thanks to all involved, much appreciated.
3 December 2025
Unprompted review
Reply from phs Wastekit
Hi rosemary, Thank you for your 5 star review. We are delighted to hear that you’ve had another great experience with our Wastekit team. Efficiency, helpfulness, and friendliness are what we strive for, so it’s wonderful to know we’re meeting your expectations
Great service
Great service. Prompt responses and deliveries. We have a site visit booked next week to look at continuous improvement opportunities on the balers.
28 November 2025
Unprompted review
Reply from phs Wastekit
Hi Tania, We’re delighted to hear you’ve experienced great service with prompt responses and deliveries.
Brilliant service as always.
Brilliant service as always.
Thank you Angelina.
26 November 2025
Unprompted review
Reply from phs Wastekit
Hi Don, Thank you for your kind words! I’ll make sure Angelina sees your message—she’ll be delighted to know her efforts are appreciated.
Angelina is great
Since using PHS, We've been dealing with Angelina and shes been great. Anything we need she's always very helpful and makes it very easy when we require anything.
25 November 2025
Unprompted review
Reply from phs Wastekit
Hi Harry, We’re delighted to hear that working with Angelina has been such a positive experience. It’s great to know she’s always helpful and makes things easy whenever you need support.
Angelina got me sorted when I didn't…
Angelina got me sorted when I didn't have a clue what I was doing. Perfect!
24 November 2025
Unprompted review
Reply from phs Wastekit
Thank you for sharing your feedback! We’re so pleased to hear that Angelina was able to get everything sorted for you and make the process easy.
Always have received quick and reliable…
Always have received quick and reliable service from PHS. Angelina always rings to check how our stock is and if we need anything, this is good so we never run short. After negotiation gave me a better price too.
12 November 2025
Unprompted review
Reply from phs Wastekit
We’re delighted to hear that you’ve consistently received quick and reliable service from PHS. It’s great to know that Angelina’s proactive approach—checking stock levels and ensuring you never run short—has been helpful. We’re also pleased she was able to negotiate a better price for you.
Good customer service!
Good customer service!
The handling and the installation were quick and straightforward.
29 October 2025
Unprompted review
Reply from phs Wastekit
Hi Ranil, Thank you for sharing your feedback! . Providing great customer service is always our priority, and it’s wonderful to know we met your expectations.
He sorted the issue so quickly
Mr David. A, He sorted the issue so quickly, just like his previous visits. Very friendly attitude, a great guy!
6 November 2025
Unprompted review
Reply from phs Wastekit
Hi Muhammed, Thank you for your kind words! I’ll make sure to pass your feedback on to David—he’ll really appreciate hearing that his quick response and friendly attitude made a difference.
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