phs Wastekit Reviews

430

•

4.9

Waste Management Service

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering team for their prompt arrivals, efficient repairs, and professional manner when handling complex equipment breakdowns and routine maintenance tasks. Consumers point out that visiting engineers always provide clear explanations, practical advice, and thorough assistance, ensuring that all machines operate safely. Additionally, people deeply appreciate the helpful support provided during order processing and general inquiries, ensuring smooth communication and reliable service throughout. Reviewers consistently note that staff members are friendly, highly knowledgeable, and exceptionally quick to respond to urgent requests, making every interaction pleasant and successful.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional and knowledgeable approach... See more

Service

Customers had positive experiences with service, consistently praising the fast response times and... See more

Customer service

People report positive experiences with customer service, noting that assistance is greatly appreciated and... See more

Response time

Clients share positive opinions on response time, consistently noting prompt replies and rapid service from... See more

Order

Users describe positive interactions with order processes, highlighting quick responses and efficient... See more

Reviews shaping this summary

Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more

Company replied

Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more

Company replied

Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings,... See more

Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more

Company replied

Company details

Waste Management Service

Written by the company

phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.

Contact info

4.9

Excellent

430 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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All reviews

(430)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Oct 30, 2025

Good Service

Dealt with Angelina, very efficient.

30 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 30, 2025

Service engineer was most helpful and…

Service engineer was most helpful and performed his dutes prompty

29 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 29, 2025

Always have received quick and reliable…

Always have received quick and reliable service from PHS. Angelina always rings to check how our stock is and if we need anything, this is good so we never run short.

29 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 28, 2025

Great Experience

Keely was informative, approachable and knowledgeable. She was also very easy to build rapport with and a joy to speak to

28 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 28, 2025

Fantastic service

David A was very professional and efficient when working on our site at GSF Car parts. We would highly recommend. Fantastic service.

28 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 21, 2025

Baling Machine

We have a few services now provided by PHS, however I am writing this review in relation to our new Baler machine that was delivered and installed this morning by David A.
From start to finish getting the baler installed the team have communicated well with us and been clear about the service being delivered. We visited to see the Baler before agreeing which unit we wanted and helped introduce us to a waste purchaser in the area.
The training received today was clear and David was patient with us as we loaded 500kg of cardboard so we could complete the baling process as part of the training. The machine itself is brand new and very easy to use, I feel confident that it’s a great addition to our waste management.

21 October 2025

Unprompted review

Reply from phs Wastekit

Nov 5, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Oct 21, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Stacey

Sep 11, 2025

ASHLEY JONES phs

Great experience with ASHLEY JONES.
Fixed the issue with great experience in the field.

11 September 2025

Unprompted review

Reply from phs Wastekit

Sep 12, 2025

Hi Darshan, Thank you for sharing your positive experience and 5 star review! We're so pleased to hear that Ashley provided you with a great customer experience

Sep 10, 2025

Great company to deal with

Great company to deal with. They provide quick answers to requests and deliver required items promptly.

10 September 2025

Unprompted review

Reply from phs Wastekit

Sep 12, 2025

Hi there,

Thanks for taking the time to review us, we appreciate it.

Stacey

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