Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
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Review summary
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Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings,... See more
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Had a problem with my cardboard…
Had a problem with my cardboard compactor…
Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following day.
He then pulled out all the stops to ensure we were good and all the parts fitted the following day, Top man Bob - thank you
19 March 2026
Unprompted review
Reply from phs Wastekit
Hi Paul
Thank you for sharing this feedback. I’m really pleased to hear that Bob Gill was able to support you so quickly and effectively. It’s great to know he got your compactor back up and running, arranged the parts overnight, and made sure everything was fitted the next day. We’ll make sure your thanks and recognition are passed on to Bob
Steve O’Neil came to service my…
Steve O’Neil came to service my compactor second time steve serviced the machine very helpful answers all questions !! spot on definitely recommend him
18 March 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for taking the time to share this feedback. It’s great to hear that Steve O’Neil has provided excellent service on both visits. We really appreciate your comments about how helpful and informative Steve was.
Reply from phs Wastekit
Hi Ian
Thank you for your feedback, we rally appreciate it.
Reply from phs Wastekit
Hi Samantha
Thank you for your feedback, we really appreciate it
Great service and communication from…
Great service and communication from placing an order to delivery within 48 hrs.
9 March 2026
Unprompted review
Reply from phs Wastekit
Hi Steve
We’re delighted to hear that you were happy with our service, your satisfaction means a lot to us, and we look forward to helping you again in the future.
Fast and completed well.
Fast and completed well.
Rio Meek sorted my pricing and delivered as expected.
Installer Bob Gill came and installed when sick, so fair play to him. He came on site, wired everything in, and went the extra mile for us. Top man and thank you👍
6 March 2026
Unprompted review
Reply from phs Wastekit
Hi Paul
Thank you for your feedback. We’re delighted to hear everything was completed quickly and to a high standard. Great to know Rio took care of your pricing and delivered as promised. A huge thank‑you as well to Bob for going the extra mile on installation – we really appreciate his dedication
Reply from phs Wastekit
Hi Martin
Thank you for your feedback, We’re so glad to hear you received excellent service and training
Steve O'Neil come to my site and was an…
Steve O'Neil come to my site and was an excellent engineer with a fantastic attitude. First time repair
23 February 2026
Unprompted review
Reply from phs Wastekit
Hi Mr Williams
Thank you for your feedback, we’re delighted to hear that Steve O’Neil provided excellent service with a fantastic attitude
Excellent customer service as always
Excellent customer service as always, and always prompt with replies which is always helpful in our business here at Sunrise Medical when we require speedy quote requests and delivery. Thank you to all the staff.
17 February 2026
Unprompted review
Reply from phs Wastekit
Hi Wayne
We are really pleased to hear that you consistently receive excellent customer service from our team. Providing prompt replies and fast support—especially for urgent quote requests and deliveries—is something we know is important, and we’re glad we’re meeting your expectations at Sunrise Medica
Great service very polite and helpful…
Great service very polite and helpful as always.
12 February 2026
Unprompted review
Reply from phs Wastekit
Hi Mark
Thank you for your lovely feedback — we’re glad you found the service polite and helpful
PHS is a reliable supplier which supply baler twine
PHS is a reliable supplier which supply us with baler twine. The customer service and account manager ( Angelina) are pretty quick to response.
5 February 2026
Unprompted review
Reply from phs Wastekit
Hi Elmer
Thank you for your feedback! We’re glad PHS has been a reliable supplier and that our customer service and Angelina have responded quickly
Very helpful and knowledgeable with…
Very helpful and knowledgeable with information on the products and very helpful when ordering consumables, would recommend.
5 February 2026
Unprompted review
Reply from phs Wastekit
Hi Simon
Thank you for the great feedback! I’m glad the product information and consumable ordering were helpful. Really appreciate the recommendation!
Steven is verify friendly and helpful
23 January 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for your feedback! We’re delighted to hear that Steven has been very friendly and helpful.
Team are always helpful and friendly.
Team are always helpful and friendly.
Product arrives very quickly after ordering.
We have never had cause to complain about any of the products or the service we have received.
Really nice company to work with.
30 January 2026
Unprompted review
Reply from phs Wastekit
HI Sharon
Thank you for your lovely feedback! We’re really pleased to hear that you find our team helpful and friendly, and that your orders arrive quickly. It’s great to know you’ve never had any issues with our products or service.
Another smooth visit from Steve O'Neill…
Another smooth visit from Steve O'Neill who carried out annual servicing to our units. Clear communication and adherence to our Site processes including permit and risk assessment. Focus areas requested were dealt with and rectified. Steve is always happy to help and support and is a pleasure to do business with.
20 January 2026
Unprompted review
Reply from phs Wastekit
Hi Jeff
Thank you for your positive feedback. Maintaining clear communication and following site processes, is something we take great pride in.
We’re glad the focus areas were addressed and resolved to your satisfaction. Steve is committed to providing helpful, reliable support, and it’s wonderful to know his approach continues to make a positive impact.
Broken sensor
Steve O'Neill was fast at finding the problem (broken sensor) and when the part arrived was quick to fix it.
15 January 2026
Unprompted review
Reply from phs Wastekit
We’re pleased to hear that Steve O’Neill quickly diagnosed the issue and resolved it efficiently once the part arrived. We appreciate your feedback.
PHS Engineering/Sale Support
Delighted with the service with PHS and the expert advice from Claire Fenton, Area Sales Manager. The equipment and engineering support has been first-rate. Thank you!
12 January 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for your feedback! We’re delighted to hear that you had such a positive experience with PHS and that Claire Fenton’s expert advice made a difference. It’s great to know the equipment and engineering support met your expectations. We truly appreciate your kind words
Reply from phs Wastekit
Hi Andrew, Thank you for your feedback! We’re delighted Angelina and the team consistently provide such great service.
Angelina always very helpful and happy…
Angelina always very helpful and happy to asssist!
7 January 2026
Unprompted review
Reply from phs Wastekit
Hi Mandy, Thank you for your feedback! We’re glad Angelina was so helpful and happy to assist
Highly recommend!!!
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave regular communication of his progress, finished the work to a high standard. Can't recommend Steve enough, lovely fella and great at his job. Would highly recommend.
7 January 2026
Unprompted review
Reply from phs Wastekit
Hi Phil, We’re thrilled Steve delivered such a professional service. Arriving on time, following procedures, and completing the job to a high standard is exactly what we aim for. We’ll pass on your praise
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