Photospecialist Reviews 

Reasonable fast shipping, perfect service

The order process was terrible. No possible to finish the order from the spanish webpage. Finally, days after, the customer service gave me a payment link (no possible using paypal) and placed the order. The binoculars original box arrived inside another carton box, but filled with "air bags" with no air at all. The binoculars box was completelly free without protection inside the carton box.

The experience, awful. The shipment time it is not what you pay for. The web says 2-3 days and when you call DHL they say 7-9 days.

Photospecialist doesn’t print on the sticker the same address that you fulfill during the buying process.

DHL claims that you are not at home when you are, and you are forced to go to the service point of their choice.

The camera did arrived and well packed. Product wise, perfect. Shipment experience, awful.

All perfect and very good price!

One of the very best online stores!
I have been buying from Photospecialist for years.
They offer a huge range of products at competitive prices and very efficient order processing.
I now live in Spain: shipping cost is very reasonable and delivery time is surprisingly fast so I often prefer them to local stores.

Items I ordered were described as being in stock but weren't. When they eventually arrived, one box was correct but although the 2nd box was for the correct item, the content of the box was the wrong item. The invoice was for a lesser amount than I paid because one of the items was omitted. I've been told it will be 30 days before I receive a refund. I wouldn't ever place another order with this disorganised company.

The delivery took a long time. I had to wait a week for it. After I ordered, they said it would be here in a few days. I think a week is a very long time

Fast and no problems in the order

The vanguard Veo backpack is exactly what I needed for carrying fundamental equipment (Olympus gear) as cabin luggage with the 7kg per bag limit, as it’s very lightweight and very portable. Few days for delivery no problems and very good price point

Good service, the product was well described, arrived on time, and was one of the websites with better price. They can improve their logistics in order to allow better tracking. I definitely recommend this site.

I bought a camera backpack. In the pictures it was announced as it contained the dividers for the camera containers. When I received the backpack (later than expected), it was empty, not as in the website pics. They said as an apology, they would send me 20€ compensation. I asked for a full refund and surprise, no free returns. Delivery from Barcelona to Holland costed me extra 50€!! So I am already loosing a lot of money. Anyway, Almost two months passed and I still received my money back. Customer service replies to my emails but they just keep saying there is a delay on refund!!!! No words!

All great. Thanks.

They acted quickly and sent everything on time. Communications were very friendly.

Great service.
Package on time.
All as expected.

The lens received does not work. I contacted the client assistant department and they kindly proposed me to return the product to get the refund. But I must pay shipping fees which from Spain to the Netherlands are 35 euros :(

Two of the speaker terminal posts on the AVR don’t work.
I have done all the trouble shooting with Denon but apparently the Denon AVR is Faulty. Photo specialist has asked me to send the unit for repair, that will take about a month!!.. Not exactly desired when you have bought and paid for an item.
Updated: I’m in contact with Alejandro from customer support. 5 starts to him for good and quick response.
I’m sure I will get the issue sorted with him on Monday, if that is the case I will rectify review and give Photo Specialist 5 stars for good customer care.
So another update: In the end, to not be out of the receiver for a month or maybe more, for a possible repair I have to return it. Now comes the funny
part: Photo Specialist has sent me a faulty product that not is working and I have to pay for the shipping to return it. It is not a voluntary return it is because they have shipped a faulty product.
Last update:
Jara from customer support had been in contact with a supervisor and the will provide me with a shipping label.
Thank you for sorting it out.

Very quick delivery, small glitch as no e-mail confirmation was initially received but Customer Service resolved immediately and the product arrived on the stated date. Very pleased with quality of the Wotancraft Pilot 7l bag, which fits a Swarovski ATC, some compact bins, and I can hang monopod on it.