My partner and I have started to use this service for our medications and prescribed creams etc. I cannot praise Pharmacy2U highly enough to match their service. Absolute perfection. So Glad we both... See more
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About Pharmacy2U Ltd
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Pharmacy2U
Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.
NHS Repeat Prescriptions
Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs
Online Doctor
Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.
Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.
Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor
Introducing Chemist Direct
Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.
Pharmacy2U Details
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Over 98% same day dispatch
Unparalleled service levels with free UK delivery
Contact info
Lumina, Park Approach, Thorpe Park, Leeds, LS15 8GB, Leeds, United Kingdom
- 0113 2650222
- support@pharmacy2u.co.uk
- www.pharmacy2u.co.uk
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Medicines delivered on time as stated…
Medicines delivered on time as stated in notifying messages.
Still get reminders to re-order too early. This time the reminder arrived the day after the medications arrived. If I responded straight away I would quickly build up an unnecessary stockpile.
I have been emailed to a leave a…
I have been emailed to a leave a review. I have already reviewed previously. Their website is terrible often glitchy so you cant complete your order. The reminder system is frankly mind melting. My prescription is monthly I was getting reminders a week after putting in my last order. I changed the frequency of reminders, it made entirely no difference.
With your amazing services along with…
With your amazing services along with your very helpful and friendly staff,as your customer I am very grateful and happy. We customer don't ask too much only when we need it and when that happen you will always there to help. Thank you.
Easy to use and excellent communication…
Easy to use and excellent communication and update
Items recd quickly and well packaged
Items ordered via doctor accurate, well packaged and despatched to me quickly by pharmacy2U Ltd
Excellent service so easy compared to…
Excellent service so easy compared to the chemist
not yummy
I've never had a problem with delivery or the timing of it. It's never late and all meds are there.
Communication key to Success
The communication from start to finish is excellent, from reminding to order to delivery.
It always arrives quickly and better…
It always arrives quickly and better than waiting at the local pharmacy.
all good no problems fast delivery
So easy and on time
Avoid if you can. Absolutely dreadful!
Charged multiple times for the same prescription on multiple occasions. Can’t get through to bring the issue up. Charged when my prescription was cancelled and told I would get a refund but haven’t had one. Also sent an email to complain about the issues I’ve been having only to get a very blunt response back. It actually concerns me how bad this company is. When it was Lloyds direct I didn’t have one issue but this has been nothing but a disaster!
I dont have any problems with the…
I dont have any problems with the service also on time and my mediacation is all there
I received my order within 3 days
I received my order within 3 days, which I was not expecting.
Medication order and delivery and was kept…
Ordered my medication and was kept informed of progress. Arrived when they said it would and it was all there
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