Pharmacy2U Ltd Reviews 

1,016,081
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115,845 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for making life easier and being highly efficient, often noting it's a much better alternative to traditional pharmacies. Many people appreciate the smooth ordering process, with reminders making it simple to manage prescriptions and avoid queues. Reviewers frequently highlight the reliable and prompt delivery service, ensuring medications arrive on time and in good condition. However, some customers also noted issues with their orders, such as receiving incorrect items or products with unidentifiable markings. A few other people also felt that there were occasional problems with delayed or undelivered medications, causing inconvenience and concern.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention positive feedback about order, highlighting the simplicity and ease of placing orders... See more

User experience

Customers consistently note positive experiences with user experience, praising the easy-to-use platform,... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I have started to use this service for our medications and prescribed creams etc. I cannot praise Pharmacy2U highly enough to match their service. Absolute perfection. So Glad we both... See more

Rated 5 out of 5 stars

Excellent service. I ordered over the phone (so easy). They contact your surgery request your prescription and heyho it arrives by Royal Mail rapidly. Si much better than going to a pharmacy (Asda) an... See more

Rated 5 out of 5 stars

Brilliant service ... Never takes longer than four days .. Can change address if I'm on holiday in UK... Parcel always great condition .. My driver always been very pleasant ..

Rated 5 out of 5 stars

Each time that meds are ordered there is never a problem. They always arrive in plenty of time as the medical professionals at The Old Fire Station surgery at Southampton process their end of the c... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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4.7

All reviews

(1,016,081)

110,365 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. I often struggled to collect my medication from the pharmacy with my work hours then a friend recommended the home delivery service from pharmacy2U . Now my prescription is always delivered on time and so easy to use, plus’s the absolute bonus it’s a free service!!

27 July 2026
Rated 5 out of 5 stars

I had never used this method before but…

I had never used this method before but decided I would try it ! Wow actually very fast and efficient, I had actually forgotten I had set an account up until my daughter got a repeat script done at the gps for me , normally they would go to my designated pharmacy and they text me too say it’s ready and a family member would go and collect for me.
That being said the next day after requesting at the gps, I received an email from pharmacy2u saying you medication is ready please may we have you payment details!! I was so impressed, all said and done I had my medication delivered two days later they keep you informed via email of delivery to . I will definitely continue to use, very happy with them . And now I do not need to worry if someone can collect in time for me 😁.

3 August 2026

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