I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more
Company replied
Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more
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My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more
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Company details
Written by the company
Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
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Great Customer Service
The price of my item was competitive. I was kept well-informed concerning delivery. The item was securely packaged. I had cause to contact customer service and found staff to be friendly and helpful - a credit to the company.
1 July 2026
Reply from Peter Tyson
We're so pleased to hear you had such a positive experience with us, James! It's wonderful to know our pricing, delivery updates, secure packaging, and customer service all met your expectations. We truly appreciate your kind words.
Reply from Peter Tyson
We're so pleased you're happy with your new Kef speakers! We're glad we could offer a great price and perfect delivery for you. Thank you for your wonderful feedback, Jim.
Reply from Peter Tyson
Thank you for your wonderful review, Jason! We are so pleased to hear that you consistently receive outstanding service from us. We truly appreciate your kind words and positive feedback.
Good website and quick delivery
Good website and quick delivery. I didn’t really do anything more than buy a product online and get it delivered, so can’t comment on their service.
19 June 2026
Reply from Peter Tyson
We're happy to hear you found our website good and that delivery was quick. We appreciate your positive feedback, Michael!
Reply from Peter Tyson
We're so pleased to hear you're happy with the quick delivery and the excellent value you received. It's great to know the item exceeded your expectations!
Refurbished Sub Woofer
I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pleased with the overall improvement in sound. Not overpowering or boomy like my previous budget sub, but a strong and very complimentary bass sound. Well worth the money.
18 June 2026
Reply from Peter Tyson
We're thrilled to hear how pleased you are with your refurbished Q Acoustics QSub80! It's wonderful that it has significantly improved your sound experience with a complimentary bass, and that it arrived quickly and in great condition. Thank you for your positive feedback!
JBL SA550
Made a number of online orders with Peter Tyson over the years and they have always been very competitively priced, completely hassle free with full info throughout the process.
18 June 2026
Reply from Peter Tyson
We truly appreciate your wonderful feedback! It's fantastic to hear that your online orders with us have consistently been hassle-free and that you've found our pricing competitive. Thank you for your loyal custom, Gary.
Superb service
Superb service. Ordered and received product the following day. Would highly recommend.
19 June 2026
Reply from Peter Tyson
Thank you for your wonderful feedback! We're so pleased to hear that you received your order so quickly and that you would highly recommend us. We truly appreciate your kind words.
Easy to navigate website and order…
Easy to navigate website and order item. Great communication and very quick dispatch and delivery.I would highly recommend and purchase from again.
19 June 2026
Reply from Peter Tyson
We're so pleased to hear you found our website easy to navigate and that you experienced great communication and quick delivery. We truly appreciate your recommendation and look forward to assisting you again, Duncan!
Highly commended.
All was good. Due to the speakers' original box not being in great condition, I would have considered wrapping it in Kraft paper to protect it from further deterioration prior to posting it. That is a minor issue though. Delighted with the purchase and service.
18 June 2026
Reply from Peter Tyson
We're so pleased to hear you're delighted with your purchase and our service! We appreciate your feedback regarding the packaging and will certainly take your suggestion into consideration for future shipments to ensure better protection. Thank you for your valuable input, Jeremy.
I brought the Klipsch flexus core 300…
I brought the Klipsch flexus core 300 to improve my TV experience and it has very much,
With Peter Tyson exceedingly fast service in sending the soundbar to me is amazing Thank you.
19 June 2026
Reply from Peter Tyson
We're so pleased to hear that your new soundbar has significantly improved your TV experience, Kev! We're also delighted that you were happy with our fast service. Thank you for your kind words.
Would use again.
Initially hadn't heard of this website when ordering, but trusted the reviews and went for it because they offered a great price on what I wanted.
They dispatched really quickly and it was straightforward.
I encountered issues receiving my parcel because of DPD, this caused me extra stress because they returned it to Peter Tyson saying delivery was refused.
I reached out to Peter Tyson customer service who advised me that because I knew I'd miss delivery I'd requested it went to a parcel shop which apparently they couldn't do so DPD just returned it, they were very helpful.
I was refunded promptly but was advised id need to reorder, the online price was now showing higher than initially purchased for so customer service said if I reorder they would credit the difference back to original price.
Once my order completed, I emailled and they honoured what they said.
Overall I found them really easy to deal with. The only issue I had was I did initially fill out a contact form on their site and didn't get a response, it was only after I emailed that I received speedy replies.
Would definitely use again.
22 June 2026
Unprompted review
Reply from Peter Tyson
We are truly grateful for your detailed feedback and for choosing us, Aleisha. It is wonderful to hear that, despite the initial delivery challenges with DPD, our team was able to assist you effectively. We understand how frustrating parcel issues can be, and we are glad we could resolve the pricing discrepancy to your satisfaction. We also acknowledge your comment regarding the contact form and are actively looking into improving our response times for all communication channels. We appreciate your patience and are delighted that you would consider using us again.
Superb Customer Service
Delivery was quick, the price was good and the customer service has been outstanding.
The item I bought broke, no fault of the seller and they bent over backwards to ensure I received a replacement quickly.
I would highly recommend shopping with them.
9 June 2026
Reply from Peter Tyson
We're so pleased to hear you had such a positive experience with our customer service team and that we could quickly resolve the issue with a replacement. Thank you for your kind words and recommendation!
Speedy delivery great prices
18 June 2026
Reply from Peter Tyson
We're so pleased your order arrived quickly and at a great price, Kevin. Thanks for choosing us—we look forward to helping you again!
Reply from Peter Tyson
We're so happy to hear you had a great experience with our service and that your order arrived quickly. Thank you for your kind words!
Speed of delivery with PT is fantastic
Speed of delivery with PT is fantastic. The clearance price bits of kit are often stupidly cheap, don't let that put you off, they don't sell cheep stuff, so when it is heavily discounted , grab it before I do . Five stars all the way.
18 June 2026
Reply from Peter Tyson
We're so glad to hear you're pleased with our delivery speed and the value you find in our clearance items. Thank you for the five-star rating, Andrew!
Polk audio XT 5.1 system
So easy and smooth,from start to finish, from ordering to at my front door 2days ,it will take me longer to get it all set up,great and efficient service
17 June 2026
Reply from Peter Tyson
We're so glad to hear that your experience, from placing your order to receiving it, was smooth and efficient. Thank you for your wonderful feedback, Chris!
Top tire customer service
When the 4K player refused to play 4K disks after just over a week I got a replacement the very next day
18 June 2026
Reply from Peter Tyson
We're glad we could swiftly resolve the issue with your 4K player and provide a replacement so quickly. We appreciate your feedback, Neil!
A good experience.
The whole experience of this purchase was very good, as was the product itself.
18 June 2026
Reply from Peter Tyson
We're so happy to hear that your entire purchase experience was very good, and that you're pleased with the product itself. Thank you for your wonderful feedback!
Great advice from Rhys at Workington…
Great advice from Rhys at Workington branch on Sonos speakers. Really pleased with the sound. Thank you
1 July 2026
Unprompted review
Reply from Peter Tyson
We're so pleased to hear you're happy with the advice received and are enjoying the sound of your new speakers. Thank you for your kind feedback, Thomas!
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