I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more
Company replied
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Review summary
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After receiving excellent advice on the phone I placed my order online to benefit from the limited time offer. My order was handled very efficiently and delivered very quickly. Yet again, Peter Tyson... See more
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I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrativ... See more
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Very quick replies and service. A clean and easy to follow website with very helpful information about each item. Good follow up and a strong feeling that the customer is really important. There w... See more
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Company details
Written by the company
Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
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An expensive purchase and one I’m delighted with
I recently bought the Ruark R410 All-in-One Music System. An expensive purchase and one I’m delighted with. Peter Tyson made the purchase and delivery straightforward and smooth. I was very impressed.
Now happily enjoying this handsome speaker.
6 July 2026
Super quick delivery and communication…
Super quick delivery and communication at every stage.
5 August 2026
Great price and Customer Service
Best price for theTV I was after by a long way and excellent Customer Service! Would not hesitate to use again!
12 August 2026
Unprompted review
Great quality and excellent value…
Recent purchase of a Loewe radio was great. The pricing was excellent - the best around. Delivery was fast and efficient. Communication was generally excellent, although a small query raised by email with customer services, after delivery, wasn’t answered.
Overall, though, I was very pleased and would certainly buy from them again. They have a huge range of first class products and they never compromise on quality and value.
11 August 2026
Unprompted review
I like PT app there's so much great…
I like PT app there's so much great products, got very good deal on the speakers, looking forward to buy more.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Peter Tyson
We're so pleased to hear you had such a great experience with our fast, friendly, and efficient service. Thank you for your positive feedback, David!
My purchase arrived damaged.
My purchase arrived damaged.
Tyson’s customer service on the matter was amazing and within 2 days the item was exchanged via courier at no cost or hassle.
30 July 2026
Reply from Peter Tyson
We are truly sorry to hear your purchase arrived damaged. We're glad our team could resolve the issue quickly and efficiently for you. We appreciate your understanding and positive feedback.
Order tv and it was delivered the next…
Order tv and it was delivered the next day , excellent product , excellent service .
3 August 2026
Reply from Peter Tyson
We are delighted to hear that you are so pleased with both your new TV and the speedy delivery service you received! Thank you for your wonderful feedback, Richard.
Great sales service quick delivery also…
Great sales service quick delivery also top notch after sales no problems replacing my faulty item.
4 August 2026
Reply from Peter Tyson
We're so pleased to hear that you experienced great sales service, quick delivery, and top-notch after-sales support when replacing your faulty item. Your satisfaction is our priority!
Fantastic customer service
Fantastic customer service, great advice and quick delivery! Peter Tyson come highly recommended!
4 August 2026
Reply from Peter Tyson
We're so pleased to hear you received fantastic customer service, great advice, and quick delivery! Thank you for your wonderful recommendation, Nick.
Reply from Peter Tyson
We're so pleased to hear that everything was perfect and that you experienced such fast delivery. Thank you for your wonderful feedback, Jim!
Good company, would recommend
Good communication on nearly-new order, arrived well packed, and very pleased with speakers.
3 August 2026
Reply from Peter Tyson
We're so pleased to hear about the good communication regarding your order and that it arrived well-packed. We're especially delighted that you're very happy with your speakers, Antony!
Reply from Peter Tyson
We're so glad you enjoyed the item, price, and quick delivery! Thank you for taking the time to share your positive feedback with us, Andrew.
THE PURCHASE OF MY ACTIVE KEF CODA W…
THE PURCHASE OF MY ACTIVE KEF CODA W SPEAKERS WAS DONE VERY QUICKLY AND WITHOUT ANY PROBLEMS, THEY WERE DELIVERED VERY QUICKLY AS WELL. THE SPEAKERS ARE GREAT. THANKS 🫡
4 August 2026
Reply from Peter Tyson
We're so pleased to hear that the purchase of your speakers was problem-free, and that they were delivered so quickly! It's wonderful to know you're enjoying them, James.
Lied about stock
Ordered a speaker that said on their website was due in stock in 3 to 5 days. That was on July 20th. Almost a full month later and still no word on when it will be delivered, they even told me multiple times they expect it in a few days. I get that stock issues are often not a retailer's fault but at least be honest about it. If I knew it would take this long I would have ordered from somewhere else.
18 August 2026
Unprompted review
Excellent customer service
Excellent customer service. Excellent delivery service. I've ordered a couple off knew thing's from these guy's. Paid for two day delivery. It was delivered the next day by dpd courier. After my holiday I will being ordering more items.
4 August 2026
Reply from Peter Tyson
We're so happy to hear you had such a positive experience with our customer service and delivery, Matthew! We truly appreciate your kind words and look forward to your next order after your holiday.
Brilliant service
Brilliant service - had the DAP player at a really good price and it came really quick (quicker than expected). Clear communication all the way. Would 100% use them again.
24 July 2026
Reply from Peter Tyson
We're so pleased to hear you received such brilliant service and that your DAP player arrived quicker than expected at a great price! It's wonderful to know our communication was clear throughout. Thank you for your kind words, Andy.
Reply from Peter Tyson
Thank you for sharing your positive experience, Maciej.
Reply from Peter Tyson
We're so happy to hear you had an excellent experience and appreciated our updates. We truly value your recommendation, Michael!
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