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Peter Tyson Reviews 

14,053
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and excellent pricing offered on a wide range of audio equipment and electronics. People also note that products arrive securely packaged, in perfect condition, and exactly as described on the website. Some reviewers were not happy with receiving items in damaged or unsealed boxes, causing concerns about packaging standards. Others mentioned having to actively follow up over phone and email to get updates regarding back-ordered or delayed purchases. A few consumers also experienced initial courier issues or minor delivery delays when ordering special equipment.

What people talk about most

Delivery service

Consumers find delivery service to be efficient and timely. Reviewers frequently report that packages arrive... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly, work perfectly,... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals, excellent clearance... See more

Service

Clients share positive opinions on service, consistently highlighting efficiency, speed, and helpfulness... See more

Order

Users describe positive interactions with order, noting that the website is easy to navigate and transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several items from the company & have found them both helpful & quick with deliveries. Can't fault their pricing. They are also attentive & helpful with after sales service with timely resp... See more

Company replied

Rated 5 out of 5 stars

FiiO player wanted but delivery uncertainty with all sources. Call to PT: issue is with 32GB chips sources. 64GB ok and in stock. PT prices as good as anybody's and free pnp with two wd delivery. Orde... See more

Company replied

Rated 5 out of 5 stars

I have recently spent some time in the Carlisle store I must say the service that I received was second to none the member of staff that assisted me was James Graham I can highly recommend his se... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few items from Peter Tyson, through Amazon UK page, expensive Samsung oled tv through their eBay page and just now i ordered through their own website a pair of heavy Klipsch bookshelf... See more

Company replied



Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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4.9

All reviews

(14,053)

3,132 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Customer Service from Peter Tyson

I recently purchased the WiiM Amp Ultra and KEF Q1 Meta speakers from Peter Tyson. There was a bundle deal offering a good discount — easily the best offer I had seen online or in-store for this setup. They were also offering a trade-in for the Klipsch speakers I was replacing, and the trade-in value was very good, so I decided to go for it.

What can I say other than Peter Tyson just gets customer service right!

From my initial email right through to delivery, their communication was exceptional. They kept me informed every step of the way.

In fact, the day after I placed my order, they spotted an error on their website. The speakers had been advertised as being available for delivery in early August, when the actual lead time was October. As soon as they realised the mistake, they contacted me, apologised, and offered me a free upgrade to the more powerful and more expensive KEF Q3 Meta speakers. Which I happily accepted of course

I was genuinely blown away.

I worked in electronics retail for eight years in my teens and early twenties, and I can honestly say that this level of customer service is something you rarely come across.

My order arrived within five working days, and I couldn't be happier with both the products and the service.

This was my first time buying from Peter Tyson, but I can pretty much guarantee it won't be my last. From now on, they will be my first choice for all my hi-fi purchases.

Yes, there are plenty of other retailers, and you might even save a few pounds elsewhere in some instances. But for me, great customer service, communication and actually caring about the customer are worth far more than saving a few quid.

I haven't come across a business like this in a long time. It's genuinely refreshing to see a company that takes pride in what it does and puts the customer first.

Highly recommended 👍🏽

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered an appliance from Peter Tyson due to their competitive prices and also being a local business. Had some issues where I was let down by the courier. Emailed the service department and within a couple of hours I received a phone call and was compensated and had the issues resolved. I spoke to two different gentleman on my issues and both were fantastic. Great to see customer service like this still exists. I’ll definitely be back.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Quick delivery. Excellent product. Very happy with purchase. No discount on the price but a good part exchange. Highly recommend it.

31 July 2026
Rated 5 out of 5 stars

Great item being a x demo looks like…

Great item being a x demo looks like new very quick delivery thanks

30 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you're happy with your item and that it arrived looking like new, especially with such quick delivery. Thank you for your positive feedback, David!

Rated 5 out of 5 stars

A coaxial cable exactly as described

A coaxial cable exactly as described. Good price. Fast delivery. It works very well connecting a CD player to an amp so the amp’s DAC is now used enhancing the sound.

30 July 2026
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Reply from Peter Tyson

We're delighted to hear that the coaxial cable met your expectations and that you're enjoying enhanced sound quality. Thank you for your positive feedback regarding the product and our service, Chris!

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, great communication. Exactly what I wanted for my son’s birthday. Would
Definitely recommend Peter Tyson.

29 July 2026
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Reply from Peter Tyson

We're so happy to hear that your delivery was quick and communication was great! It's wonderful to know you found the perfect item for your son's birthday. We truly appreciate your recommendation, Hannah.

Rated 5 out of 5 stars

Efficient and accurate chat led to bargain buy.

Spoke to someone on chat about the options available as there was a few discounted items and they responded quickly, explained it clearly and I ordered straight away. Order was with me in a few days and very happy, exactly as described, slightly scruffy box as it was new but returned but I don't use the box :)

29 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're delighted to hear that our chat team provided quick and clear assistance, helping you find the perfect discounted item. It's wonderful that your order arrived promptly and that you're happy with the product, even with a slightly scruffy box!

Rated 5 out of 5 stars

Very good price great communication…

Very good price great communication speedy delivery Very Pleased

29 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you had such a positive experience with our pricing, communication, and delivery! Thank you for your kind words, Robert.

Rated 5 out of 5 stars

Good solid speakers look great with or…

Good solid speakers look great with or without grill sound amazing

30 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're so happy to hear you're enjoying your new speakers! It's wonderful to know they look and sound amazing for you. Thank you for sharing your positive feedback, Margaret.

Rated 5 out of 5 stars

A class act...

I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrative mix-up, but they would supply me with a new unit at the same price...
This is only one of the reasons why they're the first company I'd contact whenever I decide to purchase hifi of any sort.
They're a five star class act, and always respect the customer. I'd recommend them wholeheartedly.

29 July 2026
Peter Tyson logo

Reply from Peter Tyson

We are so pleased to hear that we could resolve the mix-up with your order by providing a new unit. It's wonderful to know that our commitment to customer satisfaction shines through and that you would recommend us wholeheartedly. Thank you for your kind words, Alan!

Rated 5 out of 5 stars

Super efficient and quick delivery

Super efficient and quick delivery

29 July 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased your order arrived quickly. We always strive to offer the best service. Thank you for choosing us, Paul!

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