I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more
Company replied
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Review summary
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After receiving excellent advice on the phone I placed my order online to benefit from the limited time offer. My order was handled very efficiently and delivered very quickly. Yet again, Peter Tyson... See more
Company replied
I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrativ... See more
Company replied
Very quick replies and service. A clean and easy to follow website with very helpful information about each item. Good follow up and a strong feeling that the customer is really important. There w... See more
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Company details
Written by the company
Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
Asks customers to review
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Great service after mix up incorrect…
Great service after mix up incorrect item shipped rapidly replace and return of item organised
10 August 2026
Spectacular service
Spectacular service. Really lovely product, ran into a minor issue with the device we ordered and they dealt with it so quickly and effectively. Will very happily be shopping with them again.
10 August 2026
Im not going to critisize Peter Tyson…
Im not going to critisize Peter Tyson because they a good company who sell quality products but i do have an issue about deliveries . On one occasion i paid for a specific thursday delivery but it was delivered on a wednesday and the worst thing was it was left at the back of the house in the open air and this was a £2000 streamer , 2 hours later it rained , what would have happened if i hadnt been able to recover it ? Second occasion i paid for a Saturday delivery and it was delived on a friday so i paid £15 for a service i didnt received , once again it was just a stroke of luck someone was in or it wiuld have been left once agaid open to the elements . Please you really need to have a word with DPD because on two occasion now ive paid extra postage fee for a service i didnt recieve . Thanks Geoff Brummitt .
6 August 2026
Off the Record
App easy to navigate and great reviews of their products with a good after sale service
10 August 2026
Another great deal secured
Another great deal secured, and delivered on the requested revised date, perfect!
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy-to-navigate website.
Easy-to-navigate website.
Easy selection and payment process.
Efficient and timely delivery service.
3 August 2026
Reply from Peter Tyson
We are so happy to hear you found our website easy to navigate and our selection and payment process simple. We truly appreciate your kind words about our efficient and timely delivery service, Kevin!
Happy with product
Easy website to navigate, good description of product specifications . Very good follow up of tracking goods. Goods arrived in perfect condition.
3 August 2026
Reply from Peter Tyson
We're delighted to hear you found our website easy to navigate and appreciated the product descriptions. It's wonderful that the tracking was helpful and your goods arrived in perfect condition, Graham!
Good Customer service and very prompt…
Good Customer service and very prompt delivery. Very pleased with the purchase too.
7 August 2026
Reply from Peter Tyson
We're so pleased to hear you received good customer service and prompt delivery. Thank you for letting us know you're very happy with your purchase, Paul!
Extremely pleased with W Acoustics Concept 50
Extremely pleased with the service and delivery time. Placed the order and the speakers came the next day.
7 August 2026
Reply from Peter Tyson
We're so pleased to hear you're extremely happy with our service and the quick delivery of your speakers! Thank you for your wonderful feedback.
I recently made a purchase from Peter…
I recently made a purchase from Peter Tyson, and unfortunately the item arrived with transport damage. As is often the case, the true measure of a company is not the problem itself, but how effectively they resolve it.
I’m pleased to say that Louise Mortenson and Steve from the customer service team were exceptional. They were understanding, proactive, and immediately took ownership of the issue, which put my mind at ease straight away.
Thanks to Louise’s swift intervention, a replacement item was delivered the very next day. Outstanding service from start to finish.
Thank you.
20 August 2026
Unprompted review
Reply from Peter Tyson
Thank you for sharing your positive experience with us, Russ. We are delighted to hear that our team was able to resolve the issue with your order so effectively and promptly. We appreciate your kind words about our service.
Brilliant service
Brilliant service. Delivered quickly and picked up my old amplifier. Processed the trade value quickly. Great price for an unbelievable amplifier the AVR31.
7 August 2026
Reply from Peter Tyson
We're so pleased to hear you had such a brilliant experience with our service, from the quick delivery to the trade-in process. Enjoy your new AVR31 amplifier!
Excellent service
Clear website, accurate delivery details, well priced. Paid extra to specify a delivery day and the component arrived as requested. Good communication from the company. Bought regularly from here over the last couple of years due to the good service.
5 August 2026
Reply from Peter Tyson
We're so pleased to hear you've consistently had such a positive experience with us over the years, Simon! It's wonderful to know our website, delivery details, pricing, and communication have met your expectations. Thank you for your continued loyalty.
I would buy from again
Kept up to date with delivery and the amp was just like new as described.
7 August 2026
Reply from Peter Tyson
We're so happy to hear that you were kept up to date with your delivery and that your amp arrived in like-new condition, just as described. Thank you for your fantastic feedback, Paul!
I ordered a KM5 CD Player
I ordered a KM5 CD Player, very swift delivery and customer service couldn't have been better. Liam was great when I had a query. Will be a repeat customer for sure now.
19 August 2026
Unprompted review
Reply from Peter Tyson
We're delighted to hear you had such a positive experience with your recent purchase and that our team was able to assist you so effectively. We truly appreciate your kind words and look forward to welcoming you back as a repeat customer, Martin!
Great all round service
Great products, helpful online advice and delivered in less than 24 hours
14 August 2026
Unprompted review
Reply from Peter Tyson
We're so happy to hear you're pleased with our products and found our online advice helpful. It's wonderful to know your order arrived so quickly!
Top class service!
First purchase with PT.
Bought a dehumidifier online.
Great price and superb delivery!
First class around.
13 August 2026
Unprompted review
Reply from Peter Tyson
We're delighted to hear that your first purchase with us was such a positive experience! It's fantastic to know that you found the price great and the delivery superb. We truly appreciate your kind words, Andrew.
Had a problem with the first TV…
Had a problem with the first TV probably from delivery company but was sorted quickly and professionally without a fuss and second was spot on.
6 August 2026
Reply from Peter Tyson
We're so glad to hear that the issue with your first TV was resolved quickly and professionally, and that your second one was perfect. Your satisfaction is very important to us, and we appreciate you sharing your positive experience, James.
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