They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... See more
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This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more
I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usuall... See more
Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was al... See more
Company details
Written by the company
We are Afro and European Hair Care Specialists, home to 100+ Brands.
Contact info
274 Wellington Road, B20 2QL, Birmingham, United Kingdom
- 01213314906
- info@perrybarrcosmetics.com
- www.perrybarrcosmetics.com
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Hasn’t replied to negative reviews
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You get what you've ordered in good…
You get what you've ordered in good time, well packaged and great price. Yr also kept informed if out of stock. Very efficient.
Fast quick delivery.
I ordered palmers oil face cleanser
Do not buy from this company! I ordered palmers oil face cleanser, you sent palmers oil body. I sent you an email to ask you to replace with what I ordered, you never answered. Every opportunity I get to give honest feedback on how little you care for your customers , and the sloppy practise of not even fulfilling the order I will to warn others! It’s such a shame as I trusted your name as I was brought up in Birmingham.
Excellent product and services
The ordering process was very user friendly. The product also was delivered on time as advised.
Arrived at the appropriate time and…
Arrived at the appropriate time and with complete items.
Pink hair relaxers softener
The item I ordered, was delivered fast, because I need quickly
Ordered 3 hollywood hair polisher
Ordered 3 hollywood hair polisher. There was no packaging in the box, just the 3 items. Unfortunately one bottle leaked out compl they and other 2 partially leaked out. My item was delivered in a plastic bag royal mail placed the box on as the oil wad dripping.
Rang to ask for a replacement of the empty bottle advised last weds 7th Aug I would get it by sat yet nothing arrived. I tried to call them but they put me on hold and never came back to the phone. I'm contacting my bank to reverse the transaction as this is poor service. They should have taken the time to package the item not just throw them carelessly in a box to cause this problem. I have a ring doorbell so I have proof the items arrived damaged from royal mail.
Wrong item sent
Wrong item sent! Have sent emails asking them to rectify it and no response! Poor customer service.
Wrong item sent, no communication
I was sent wrong item. I emailed Perry Barr Cosmetics when I received the item to inform them about the mistake but I never received their response.
Very good service and arrived very…
Very good service and arrived very quickly, will definitely use again.
They lack customer service, they don't follow up from order placement to ensure delivery is made to customers
I placed an order from Perry Barr cosmetic store online on the 6th of July. It's been 2 weeks now, today 21st July and I haven't received my order. I reached out to them on the 17th July and they had no concern whatsoever in following up the situation for me, no customer empathy. Their staff I spoke to said they have fulfilled their own part by shipping it out, and so am left to track it on my own. No update from shipping company as well and no delivery. My order just became a ghost. They have not even contacted me to ask if I have received my order and see how to be of help. I actually regret buying from them.
I received a wrong item which is very…
I received a wrong item which is very bad because I ordered 2 of the hair moisturizer and was unable to contact you guys for return and refund. Will not buy from you again.
Prompt delivery of my order within the…
Prompt delivery of my order within the promised time.
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