Perry Barr Cosmetics Reviews 666

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... See more

Rated 5 out of 5 stars

This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more

Rated 4 out of 5 stars

I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usuall... See more

Rated 5 out of 5 stars

Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was al... See more

Company details

  1. Beauty & Well-being

Written by the company

We are Afro and European Hair Care Specialists, home to 100+ Brands.


Contact info

3.3

Average

TrustScore 3.5 out of 5

666 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great hair! Great service.

Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was also great. Thank you.

5 February 2025
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Product was not packaged correctly and leaked everywhere. The bottle was completely empty! I have sent several emails with proof but these have been ignored. Do not use this company!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Adore hair colours

Best place to get Adore hair colours from, quick and easy to order and for a very good price. Delivery is quick so give them a try you won't be disappointed.

9 January 2025
Rated 1 out of 5 stars

Very bad experience

Very bad experience. I was not send all my item purchase. I sent an email to claim my item and no one responded.

13 January 2025
Rated 1 out of 5 stars

I ordered two black magic brushes…

I ordered two black magic brushes online and got red delivered. No problem. The hard brush was in good condition but the soft brush look used dirty with deep scratches and bristles falling out. I rang the shop and the response was “ we can not replace or do anything.” Poor business ethics for a small business.

21 October 2024
Rated 1 out of 5 stars

Never Again

They didn't have the inventory to fulfil my order and they refunded me £0.00 instead of £15, then the delivery wouldn't leave the depot until I paid £3 for postage as the stamp they used was not for the weight of the parcel. There was rubbish left in the parcel too.

Never again!

17 October 2024
Rated 1 out of 5 stars

Do not buy from this company, bunch of cowboys.

I ordered Palmers facial cleansing oil and was sent Palmers therapy oil. I sent 2 emails but no reply, i finally called them only to be told they had sent me the correct items but the packaging had changed. It took me nearly 10 mins and repeatedly asking them to log onto their own website before they agreed they had sent the wrong items, and what I ordered was out of stock. I was then told to return these wrong items at my own cost!

4 October 2024
Unprompted review

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