Perry Barr Cosmetics Reviews 666

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... See more

Rated 5 out of 5 stars

This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more

Rated 4 out of 5 stars

I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usuall... See more

Rated 5 out of 5 stars

Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was al... See more

Company details

  1. Beauty & Well-being

Written by the company

We are Afro and European Hair Care Specialists, home to 100+ Brands.


Contact info

3.3

Average

TrustScore 3.5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They don’t contact you back ever tried…

They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as description was different from product . I didn’t even want to return as they wouldn’t even reply back to any contact. Wouldn’t recommend

30 October 2025
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. They sent the wrong item and are not replying to my emails. 0 customer service.

26 March 2026
Rated 1 out of 5 stars

I returned a order that was unsuitable…

I returned a order that was unsuitable and everything was in it's packaging. I had informed the seller had returned and after emailing them multiple times have never had a response back or the refund. Would not recommend this seller.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order. I was in on Saturday 13/12/25 and noone rang my buzzer and I was in until 3:30pm
I requested the parcel to be delivered to my local post office today 16/12/25, I went there and they do not have anything

16 December 2025
Rated 5 out of 5 stars

Actually very good!

This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair shops you find on the high street. They also have great customer communication. Highly recommend!

20 November 2025
Rated 5 out of 5 stars

Frizz away, here’s Perry!!

I’d been searching everywhere in London for my the hair products I needed, my hair products were no where to be found! Until… I found Perry Barr Cosmetics! Woop! I made my order on Monday and my hair products arrived on Tuesday! No more fizz here!!
Perry go Perry go Perry go go!!

10 June 2025
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Waited ages for items to be delivered then received a card from Royal Mail stating that insufficient postage paid and I had to pay the extra in order for delivery. I paid it and received the items only to discover that the 3 relaxer kits were not an exact match to what I ordered and an alternative was sent. I would not recommend and most certainly will not be using Perry Barr Cosmetics again in the future. My fault for not reading reviews. Avoid and be aware.

2 June 2025
Rated 4 out of 5 stars

Great Service

I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usually use went out of stock, and I think I'm going to switch to this shop as my regular shop. The reason as to why I'm not giving it 5 stars is I never really give anything 5 stars as there has never been a website that is 100% perfect, like free delivery, or extremely cheap items, and quick delivery too.

24 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look