Perfect Stays Reviews 

743
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning coastal locations, beautiful sea views, spacious rooms, and exceptionally comfortable accommodations. Guests also appreciate the remarkably well-equipped kitchens, excellent facilities, and the helpful team members who ensure everything runs smoothly from start to finish. However, some reviewers were not happy with cleanliness and property maintenance issues discovered upon arrival. Visitors mentioned specific concerns such as dirty floors, stained furniture, dust, and general wear that needed attention. A small number of people felt that these shortcomings affected the overall quality of their holiday experience.

What people talk about most

Location

Users describe positive interactions with location, noting that properties offer stunning sea views and... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the spacious and well-equipped... See more

Service

Consumers find service to be positive, highlighting helpful and attentive support from start to finish.... See more

Quality

People report positive experiences with quality, highlighting that the accommodations are well-equipped,... See more

Holidays

Clients share positive opinions on holidays, noting that properties are very well equipped and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We loved staying at Seastar - Porthcothan beach is a favourite of ours - we loved the spaciousness of the house and the close proximity to the beach. Our only criticism is that you can’t check in unti... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish . We stayed at Gwel Avor in Port Isaac …what a property ! Fantastic house in a fantastic location. Incredible views of the sea and 10 minutes walk into Port Is... See more

Company replied

Rated 5 out of 5 stars

This is our third stay at The Nook through Perfect Stays, and each visit has been absolutely wonderful. The location is beautiful, the property is immaculate, and we truly love staying here, so much... See more

Company replied

Rated 5 out of 5 stars

Our second stay at Ria Reaching Fowey was super. Such a nice house and great view. Nice walks with the dog, nice food in the local restaurants. Just the two of us so very indulgent. Bedrooms are very... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

Perfect Stays specialise in unique and luxurious holiday homes across Cornwall, Devon and Somerset. With an exclusive range of 5* self-catering accommodation in spectacular locations, all our properties are finished to the highest standard, from stunning boutique homes to large waterside abodes and charming countryside cottages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(743)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Stays are aptly named

Perfect Stays are aptly named. The property Roscarrock is perfectly located with sensational views over Porthcothan Bay. You can be on the beach in a couple of minutes, and if the weather is not great there are plenty of facilities at the house ( media room, steam room, sauna) to keep you entertained. The staff at Perfect Stays are exceptionally friendly and efficient, with clear communications that make the whole booking process simple, and they are there to support you throughout your stay if there are any niggles or queries to resolve.

7 August 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Janet,

Thank you so much for leaving such a heartfelt review. We're delighted to hear you love Roscarrock as much as we do.

Our team work exceptionally hard to ensure our guests have a seamless booking experience and wonderful stay, so your praise means a lot. We hope to welcome you and your family again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

A Perfect Stay

The service we received from the staff at Perfect Stays was exceptional; every question answered, every need fulfilled.
Poldhu was the perfect house for our multigenerational holiday, excellent position as it was only a short walk from the Harlyn Bay beach, spacious with plenty of room for dogs, teenagers, baby and adults. Comfortable and well equipped.... a "perfect stay"! Thank you.

31 July 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Sonia,

Thank you so much for taking the time to leave such a lovely review. We pride ourselves on delivering exceptional service and are delighted to hear we could fulfill all of your needs throughout your stay.

We hope to welcome yourself and family back to Poldhu soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

The best holiday home company I have ever used!

I have used Perfect stays many times now and their service is absolutely wonderful! They are a great responsive team and their independent approach shines through with a dedicated team that clearly have to deal with issues outside of their remit. This company are my 'go to' for the best quality homes in the
South West and you will not be disappointed with their service.
I have always been delighted with the top quality homes they manage (although my recent stay at Seastar Portcothan was not so good so would not visit this home again) Even so, Perfect stays did their upmost to assist and deal with any issues. I cannot recommend their services highly enough and would definitely use them if I become a holiday home owner!

3 July 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Sarah Dee,

Thank you so much for taking the time to leave us your review. We’re sorry to hear Seastar did not meet your expectations on this occasion, however we’re delighted to hear that our team delivered exceptional customer service and made efforts to try to come to a resolve.

We look forward to welcoming you back to one of our South West properties soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

The Perfect Stay

A wonderful week spent in North Cornwall with special friends at a stunning property.
The holiday was made even more special by the Team at Perfect Stays...always willing to go that extra mile to ensure your holiday is marvellous and memorable.
It was indeed a Perfect Stay.

4 July 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Mrs Halstead,

We're so pleased to hear our team contributed towards a marvelous and memorable stay. Thank you so much for taking your time to leave such a lovely review.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Brynia at Daymer Bay is real luxury

The property Brynia at Daymer Bay is offered by Perfect Stays and is wonderful . Well done Perfect Stays for making our break so memorable. The house ticked all the boxes for our group of friends and all the extras arranged through Perfect Stays were faultless.

11 July 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Julie,

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear yourself and your friends had a wonderful stay in Daymer Bay, Brynia really is a stunning property.

We look forward to welcoming you again soon!

Best wishes,
Perfect Stays

Rated 2 out of 5 stars

Not such a "Perfect Stay" experience

We have just returned from a week at Seaglass House in St Maws, and it was far from a Perfect Stay experience, as the company name would suggest. The house itself was very lovely (although the light switches are difficult to master and the floors were filthy), but the customer service from Perfect Stays is where the experience fell short.
A concierge service is not a service that should be offered unless Perfect Stays can actually deliver assistance. I called in April with a number of activities but had to chase three times over three weeks before anyone even replied to me. In the intervening time, having noted an interest in a further property for 2026, I booked Red Cove and paid a deposit. I then automatically received an email offering the concierge service for Red Cove, and I quote my reply below:
"Thanks for your email, Megan, offering the concierge service for Red Cove. I am, however, roughly three weeks into a wait for resolution to the requests I placed for Seaglass House, [which is our holiday] this June. Could you chase whoever is dealing with this, as I am a little frustrated. I have chased three times."
I then received a reply.
This experience has made me super nervous for next years holiday; I sincerely hope it doesn’t cause me the same amount of stress as this years has.

27 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear CollectPlus Customer,

Thank you for taking the time to leave your review. We’re incredibly sorry to hear your stay at Seaglass House didn’t live up to expectations, and that you felt disappointed by our customer service. Delivering exceptional service is something our team take huge pride in, so we’re committed to making things right for your upcoming stay at Red Cove. A member from our Guest Experience team will be in touch with you directly to address your concerns and put your mind at ease.

We’d like to apologise for the delay you experienced in awaiting a response from our Concierge team while planning your stay. As far as we’re aware, all of your initial concierge requests were fulfilled, excluding dog-sitting due to unavailability with our third-party contacts. We initially reached out regarding our Concierge service following your booking in January, and then again in March to ensure you’d be able to make the most of this service. Immediately after your call with our Guest Experience team outlining your requests, our team began contacting our third-party suppliers to collate their availability and quotes on your behalf. During this phone call we reassured you that you’d receive an email compiling the full details once we had received confirmation of availability and pricing for each activity. As you may appreciate, contacting multiple suppliers to arrange bookings during the peak summer season can be incredibly time-consuming and requires extensive back-and-forth communication. As such, unfortunately we hadn’t been able to confirm your six requests in time for your follow-up email. You received a response from a member of our Concierge team within 24 hours of your follow-up email, explaining we were still working on confirming your requests and would be able to provide a full itinerary of confirmed suppliers in due course. Unfortunately, during this bank holiday period there was a delay in receiving responses from our suppliers, in turn delaying our response to you. Our Concierge team work incredibly hard behind the scenes outreaching third-party suppliers – at this time of year there’s incredibly high demand and replies can be delayed. While this is outside of our control, we sincerely apologise for not providing regular updates on these delays.

Once we’d been made aware of the cleanliness issue during your mid-stay call (the day after your arrival), we contacted the owner’s housekeeping team immediately to raise and resolve the issue. Since your stay, we’ve raised this feedback with both the owners and their servicing teams to ensure this doesn’t happen again, and that our usual standards of cleanliness are upheld.

We look forward to welcoming you at Red Cove next year and will ensure our Concierge team provide regular, timely updates surrounding your concierge requests.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

The best holiday letting company. Amazing!

A fifth time, I think, we've stayed with Perfect Stays, at two different properties. We stayed at The Hideout at Mawgan Porth, as with all properties in the PS portfolio,it's a great quality place. What really makes it out is the service provided by PS, really exceptional care and support, and attentive to just the right degree. Fantastic concierge service, used for a private chef for a significant birthday family celebration. Id also like to tip the hat to the wonderful house managers Paul and Jen at the Hideout, really really lovely fantastic people who do an amazing job. Look forward to my next stay there!

14 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Shareg,

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear your stay at The Hideout lived up to your expectations as return guests and our Concierge team could make your birthday extra special.

We look forward to welcoming you back soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Waders - A wonderful house with incredible views over Polzeath

Celebrating a very special birthday in a favourite spot for all of the family.
The house worked well for the grandparents, adults and grandchildren. Plenty of space to relax and watch the rabbits in the garden!
The house is finished to a high spec with a well equipped kitchen, as well as having the outside showers, on returning from the beach. Being able to walk down to the beach was another benefit.

I cannot fault the house but oh my, those views. It was mesmeric to just sit and look at the sea at any time of the day or evening.

Perfect Stays provided great communication throughout the booking process and leading up to our stay. Really good and speedy response when we need some help on the weekend too!

13 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear EMED,

We're so pleased you could celebrate your special birthday in such a beautiful setting. Thank you so much for taking the time to leave such a wonderful review.

We hope to welcome you back again soon!

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Amazing property with fantastic views

Amazing property with fantastic views. All finished to a very high standard and equipped with everything you could possibly need.
Outside in the garden were lovely seating areas and we enjoying eating out in the evening with the fabulous beach views. We were very sad to leave.

13 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear E Jack,

Thank you for taking the time to leave us a review, we're so pleased to hear you had an amazing stay.

We look forward to welcoming yourself and family again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Middle Hobby

Middle Hobby, Daymer Bay, Cornwall is a wonderful modern holiday home within walking distance of the beach. We were a family of ten plus two dogs, the spacious well equipped home suited us all We have used Perfect Stays for many years and have never been disappointed, the lovely welcome hamper is always much appreciated. The only suggestion we have, is that a mirror should be fitted on the opposite side of the road to facilitate a safer exit. All in all a wonderful property in a great location.

13 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Hi Judy,

We're so pleased to hear your family and four-legged friends had a wonderful stay at Middle Hobby. Thank you so much for bringing the mirror for road safety to our attention, we have passed this onto the owner to review.

We hope to welcome you all back again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Amazing property and beautiful…

Amazing property and beautiful location. The house is finished to the highest standard with wonderful touches such as Atlantic blankets and comfy beds and sofas. The kitchen is easy to use and well equipped and the balcony is sensational. One of the loveliest houses we have stayed in in gorgeous St Mawes

16 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Anna,

We're so pleased you had a luxurious stay at Cornerways, it really does have the most sensational views over St Mawes.

We hope to welcome you back again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Perfect stays are consistently…

Perfect stays are consistently reliable, helpful, efficient and a pleasure to book a holiday with

26 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Gill,

Thank you so much for taking the time to leave us such a glowing review. We're delighted you find our team and service a pleasure to book with. We look forward to welcoming you back again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

We stayed at Little Polkerris

We stayed at Little Polkerris, which was perfectly located, both for its views over St Austell Bay and within easy reach of places to visit such as Cardinham Woods, Lanhydrock, Lostwithiel and Fowey.
Excellent outside area for our two dogs to run around.
Facilities and furnishings were to a high standard and the welcome pack was exactly that. Intend to book again.

6 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Mr Blackmore,

We're so pleased you and your four-legged friends had an excellent stay at Little Polkerris. Thank you so much for taking the time to leave such a lovely review, we hope to welcome you back at another one of our properties soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

A great house and perfect location

Driftwood is the perfect house to relax and unwind. It has everything you need on the doorstep. The garden is tranquil if you don’t want to venture out and there’s plenty of space for everyone. Rock is on the doorstep, not forgetting the beautiful beach of Porthilly.

31 May 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Sue,

Thank you so much for taking the time to leave such a lovely review. We're so pleased to hear you had a relaxing stay at Driftwood. We hope to welcome you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

A truly wonderful holiday home

A truly wonderful house in an amazing setting.
Grand parents/ parents and grand children all had the most amazing time.
We should also mention what a joy Perfect Stays were to deal with. Incredibly helpful and professional.

6 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Kevin,

Thank you so much for the lovely review. We're so pleased you enjoyed your stay at Seaglass House, it really is a great home to welcome multiple generations.

We're delighted to receive such wonderful feedback about our amazing team and look forward to welcoming yourself and your family again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Stunning view

in spite of the unpredictable weather/ electrics lol thank you all for a lovely week of stunning views, delicious food-the welcome hamper was very well received - the maintenance team were super responsive and worthy of congrats too - definitely worth a trip to Prawn on the lawn in Padstow especially if its raining !

6 June 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Caroline,

Thank you for taking the time to leave a review. We're pleased you enjoyed your stay despite the unpredictable weather. A visit to Prawn on the Lawn is always a great idea!

We hope to welcome you again soon alongside some sunshine.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Wonderful week in Trevone

Another wonderful holiday at Samphire, Trevone. This is the 3rd year we have rented this property. Perfect Stays provide a seamless service from booking to arrival. Checking in mid week to ensure all is going well. Wouldn’t book with anyone else!

2 May 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Customer,

Thank you so much for leaving such a lovely review. We're so pleased to hear your third year returning to Samphire was as wonderful as ever! We hope to welcome you again next year.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

A seamless stay in a beautiful property…

A seamless stay in a beautiful property and location.

17 May 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Helen,

Thank you for taking the time to leave us a review. We're so pleased to hear you had a seamless stay, we hope to welcome you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

This is the first time I have booked…

This is the first time I have booked through Perfect Stays and have been singing their praises since. They have been really helpful in many ways and then the property we booked through them, ‘Tamarisks’ in Devon was above and beyond our expectations. I don’t normally give rave reviews but I couldn’t have been more pleased both with the booking company and the property itself. We had an absolutely fabulous holiday in a gorgeous home in a great location.

16 May 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Ms Oneill,

Thank you so much for taking the time to leave us such a glowing review. We're so pleased you had a fabulous stay at Tamarisks and hope to welcome you back again soon!

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Wonderful stay at Waders Polzeath

Wonderful house with a perfect view over the beach. Great enclosed garden for the Grandkids to play in. Loved the warm outside showers, great for washing the sand off after being on the beach. Couldn’t fault the inside, the kitchen was large and well equipped, lounge was comfortable, lovely large dining table all with the great views and the bedrooms were very comfortable with 3 having great en suite’s. All we could have wished for and more We had a great time. I would say it’s the best house we have ever stayed in and we have stayed in a lot of holiday lets.

4 April 2025
Unprompted review
Perfect Stays logo

Reply from Perfect Stays

Dear Janet,

Thank you so much for taking the time to leave such a lovely review. We're so pleased yourself and your family enjoyed your stay at Waders, it really is the perfect property for the whole family!

Best wishes,
Perfect Stays

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look